Reviews, Sales, and Service Ratings for
Trawick International

Travel insurance is imperative it seems. Trawick had a good price, easy to acquire, and service. I had no concerns with it, and was able to enjoy our international vacation without incident.

There were no problems with my travel arrangements so did not have to contact the Insurance Company for any reason. I am travelling again so will use them again as they were easy to communicate with re purchase of the Insurance.

Not only did I experience hotel and food costs, but my trip was delayed by 16 hours. Plus I was stranded in an airport late at night without any help from the airline. As a female I had to walk in a dangerous city at night to find accommodation.
Also in the trip my bagged was delayed for 4 days and was damaged. So far I have received no compensation and very little communication.
I tried calling the 24 helpline but the office was closed😓

So far they have been responsive. Used their chat to connect. Waiting for my airline claim to see what I need to claim on my travel insurance. But always read the fine print! After my (delayed) return, I was looking to see how long I had to make a claim. Well I have up to 90 days to submit paperwork for a claim, but per my contract I have to notify them within only 7 days that I am going to make a claim. The helpful lady on chat said she made a note on my file; hopefully that works out!

Only interaction was to get our ID cards.

I received conflicting information about my policy from Trawick Internarional. My questions had to be escalated to a supervisor who corrected all the information that was initially shared.

I submitted my claim and am hoping for a speedy turnaround and positive outcome.

I filed my claim on 12/26/2023 and sent a follow up email the same date. As of 1/09/24, I have not received any response.

Lots of stalling and delay. We sent lots of medical info supporting the fact my wife was unable to embark on the trip due to orthopedic issues. Still no response or reimbursement from them. Frustrated!!

The carrier made filing a demanding process even though they did eventually pay. When I furnished everything they requested on the claim paperwork they continued to ask for more information. The additional information they requested seemed to be a delaying tactic since I had already sent the information. I had to contact the travel agent and have them send and confirm the same information I had already sent. It took 3 months to get a refund of my cruise deposit. Also not easy to reach via phone they wanted me to do everything via computer.