Reviews, Sales, and Service Ratings for
Trawick International

Great info from agent on phone. Really helpful in deciding which policy to use.

I called pretrip with questions that were answered. Did not need to file a claim.

ZERO STARS - I purchased the Trawick International Safe Travels Voyager travel insurance policy for a cruise back in July 2022. Caught Covid during the cruise and was quarantined for half of the cruise. Didn't get to disembark and enjoy the sights as I normally would, so half of my trip was wasted. I filed a claim with Trawick, but they actually use another company to manage the claims - Co-Ordinated Benefit Plans - but their email header actually says, "Nationwide TravClai." "Co-Ordinated Benefit Plans is a subsidiary of One80 Intermediaries, on behalf of Nationwide Mutual Insurance Company and Affiliated Companies." This is their email signature. If you try to file a claim with this company or companies, you will get such convoluted middle-man BS, that your head will spin. I have tried to reach them multiple ways - email, phone, website - but I keep getting the run around and cannot get my insurance claims settled. I am writing this fed up review in February 2023, and I'm still chasing them for reimbursement. They keep telling you they will call you back, but they NEVER do. Their email replies are automated and all phone calls have been unhelpful and dismissive. They will just wait you out until you forget about the claim you filed. Do yourself a favor and skip this company. You'll want to thank me later.

I spoke to a couple of team members before my purchase. Each was knowledgeable, friendly and guided me in order to make the best selection for my travel needs. I would definitely use Squaremouth.com again! I would recommend to other travelers.

My mother had gotten sick a week before our trip and I called to see if a claim would pay if I needed to stay home with her. It was confirmed that it would. She ended up getting well enough for me to go but it was nice peace of mind.

I had a three night delay and filed a claim. After 4 weeks I received a check for my maximum benefit. I would recommend Trawick. Last year I had a claim with a different insurer and it took 4 months after submitting documents over and over. For those of you who are new to this... keep all your recipes you have to fully document.

We filed a claim on 12/20/22 and have not had resolution to the claim. I had expected our claim would have been resolved by now. Additionally, we had called and left a message with Trawick when we first filed our claim asking them to reach out to us because we had a question, and they had not called back by the following week. We had to reach out to them again before we received assistance with filing our claim. Overall, we have not found them to be very responsive.

I was claiming the insurance for the trip to Iseal and Jordan (gate 1 tour) until now no payment reimburse to me. Please check it and get back to me.
My name Yu han Young
The accident: 12/07/2022
email: jryoung888@gmail.com

When we encountered a Trip Delay we contacted customer trip assistance for help. They were unable to assist with locating a hotel, not a major issue, but the only question we posed.

The policy indicates that a claim must be filed within 7 days of the incident for which a claim is being made. I did not discover this detail in the policy until we completed the trip and began the claim filing process, four weeks after the trip delay event at the beginning of the 3 week trip covered by this policy. I am proceeding with filing a claim but now have no confidence the claim will be honored. Check back with me later on this.