Reviews, Sales, and Service Ratings for
Trawick International

I was claiming the insurance for the trip to Iseal and Jordan (gate 1 tour) until now no payment reimburse to me. Please check it and get back to me.
My name Yu han Young
The accident: 12/07/2022
email: jryoung888@gmail.com

When we encountered a Trip Delay we contacted customer trip assistance for help. They were unable to assist with locating a hotel, not a major issue, but the only question we posed.

The policy indicates that a claim must be filed within 7 days of the incident for which a claim is being made. I did not discover this detail in the policy until we completed the trip and began the claim filing process, four weeks after the trip delay event at the beginning of the 3 week trip covered by this policy. I am proceeding with filing a claim but now have no confidence the claim will be honored. Check back with me later on this.

Trawick - first they said we had to go through a website, which would only progress so far then wouldn't allow further progress. Which was a waste of my tiem. When we called, Trawick said to just use the form and attach receipts to it. The form cannot be filled in on the computer. So I asked them to please mail me a hard copy. This was February 3, and now it's Feb. 9, I still haven't received it.

I am wondering how to show Air Bnb receipts; will photos of my app be sufficient?

I filed my claim but just received a message saying they received claim but are busy and will get back to me.

Customer service was very vague about whether I had a right to file a claim and would not answer questions other than to advise to fill out a claim form.

Due to a medical issue (shortness of breath) upon arrival. It was determined this was due to such a high elevation 9,000 feet. I had to immediately return home. Now I'm having to JUMP THROUGH "HOOPS" to provide so many documents (up to 24 pages and counting). Very, very difficult frustrating experience.

I have been using Squaremouth for over 15 years. I take 2-3 international trips per year (excluding COVID). This is only my second claim. My first claim, I received 100% of the cost of my trip. This time, I only received 76% of my trip cost. There was no explanation for the shortfall, although it was a complicated claim. The Underwriter was friendly and cooperative. I will continue using Squaremouth. I like the policy comparison feature and the policy details, making for in informed choice.

We never went on our trip. My husband passed away on 1/5/23 so we need to be reimbursed for the insurance we purchased from you. I received credit from the airlines and hotel. Too busy to fill out the form that was sent to me. I didn't want to give you a rating but the website wouldn't let me leave it blank.

Liked the coverage.
The agent was phenomenal.