Reviews, Sales, and Service Ratings for
Trawick International

Treated very poorly.
Did not get any assistance from tra
Wick. I guess all they wanted was
For us to purchase
The policy.
Put in claim for my wife for approximately $1000.00 and 178.00 for my self.
Claim never resolved.

My trip was canceled due to a family member who we were traveling with, developed hypothyroidism, and blood clots in the lungs, after having treatment for bladder cancer. The medical form indicated his recent diagnosis. I was told that the medical form submitted appeared to be a list of his recent medical visits. Although the last entry indicated his new health findings. My sister bought insurance through another company and she was refunded her deposit. I only filed for my original deposit as we never made final payment. Will never use this company again, or recommend it.

While I successfully was reimbursed for my claim, I had to fight for it. "Nationwide is on your side" . . . unless you file a claim?

Overall everything was ok. I did not receive any notice telling me my policy was about to end. This could have been very helpful since my flight was cancelled, and I had to prolong the policy, but out of pressure issues, I forgot to prolong it on time. This meant I had to purchase another, new policy for the remaining days.
The car rental company, for instance, sent an email saying: "Tomorrow is the end of your lease, are you intending to return the car, or would you be interested in elongating the contract?"

They were courteous and professional and solved my issues promptly and without hesitation (travel date changes).

Our daughter experienced a medical condition that required care and potentially having to change her flight home due to an ear infection. The service from Trawick was amazing. From the first call, they were helpful and then followed up twice to check on how she was doing and whether they needed to start a rebooking for her flight home. Super efficient, caring and great follow through. Fortunately, our daughter was able to make the original flight as she responded well to the antibiotics.

I never received any monies for my claim

Excellent policy."..great customer service

Had to cancel due to war in Israel.

I could not go on the trip to the Galapagos for health reasons. I completed and submitted all required forms including the Attending Physician Statement wherein my physician certified that my medical condition disabled me from travelling. I received a communication from the claim adjuster at Trawick stating that my form was incomplete ( it wasn't) and that additional information was required. I responded that the form was completely filled out and that I was entitled to insurance payment because my medical condition was one that "commences, worsens, or presents new symptoms " while the policy was in effect. I was diagnosed with coccydenia (tailbone pain) on or about September 11, 2023 and it continues to plague me to this day making sitting extremely painful. I could not travel on an airplane for 7 hours to and from Ecuador in my current condition and therefore I was unable to do this trip to the Galapago. I have made a claim for the cost of the trip (but not the air fare) which was $8445.00. So far I have received no response to my recent communications with Trawick and I am very disappointed because I paid for this insurance and I satisfied the requirements to recover my trip cost.