Sales & Service Data

TOTAL SALES
13,000
Since 2005
MONTHLY SALES
0
Average Monthly Sales Since 2005
REVIEWS
578
Since 2005
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

13,000
policies sold

0.4%
negative reviews

0.4% (51) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    347
  • 4 stars
    126
  • 3 stars
    54
  • 2 stars
    16
  • 1 star  
    7
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
IMG
4.46/5

TripAssure All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I am sorry I did not purchase the car insurance offered when I purchased my travel plan . If anyone out there going to rent a camper in Iceland I highly recommend it. We had a minor accodent just to find out the insurance provided by the car company had a deductible and all car companies have it . So, if you are going to Iceland and renting a car do yourself a favor and get it.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Would use your company again. Very helpful employees.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The agent was helpful and polite. Very knowledgeable.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Hold times to inquire about processing a claim were extremely long and once I got to speak with a live body, they could not help me because they needed a different policy # that was not given to me. It was not very efficient.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    You emailed me that my claim is now “closed” but I received no other communication on the outcome. So i do not kmow if it is being paid or denied.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I have purchased travel insurance policies through Squaremouth in the past, but have never needed to make a claim before. On my last trip, I purchased a TripMate TripAssure Bridge policy. TripAssure had a great website and seemed to be highly rated.

    Unfortunately, I broke my leg while on my trip and was taken to the hospital in Mexico. It was a compound fracture and I was told I needed surgery. I contacted the TripAssure 24-hour assistance to try and get a guarantee of payment for the hospital. The representative I spoke to was very nice but despite her assurances, the hospital never received anything. After several hours of making calls to TripAssure, the hospital was on the verge of kicking me out so I produced my credit card and went into surgery. Following surgery, I decided to recuperate in my hotel room and take my original flight back rather than try to get any sort of medical repatriation. I submitted a claim within two weeks of the accident for the surgeon, anesthesiologist, hospital and prescription ***** (~$12,500). That was four months ago.

    TripAssure has a very sleek claims website that shows I've submitted a claim, that it was forwarded to the claims department 1.5 months after I submitted it and that nothing (except my calls) has happened since.

    I would say that it is great insurance as long as you don't need to use it. At that point, the false insurances become a nightmare.

    Review Updated: 06/21/2018

    I broke my leg in Mexico and it required surgery. After four months of waiting for my claim to be processed, I contacted SquareMouth and they had the issue resolved within a week. I highly recommend buying through Squaremouth.

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    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Great customer service. I felt confident that I had a great policy just in case I needed to file a claim. Fortunately, I had no need to file a claim.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    I am in the process of gathering all the data required to file my claim. I think I have all that's needed. Spoke to a representative at Trip Assure who was very helpful and in fact turned me over to another department who reaffirmed my reading and understanding of the policy I purchased. I have the coverage I thought I had. The coverage is in fact "Primary" medical ( Plan AR795C ) and they pay first, thus superseding other coverages. I just have to submit the completed claims form along with the required documentation. Hope to do so by tomorrow.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    My husband called trip assure from Canada after the injury occurred to open a claim; they were very busy at the time so told him it would be easier to file the claim online rather than to do on the phone. So that is what he did after we paid the bills and had returned back home a couple of days later.

    He did then file a claim online with trip assure & submitted the bills approximately 2 to 2 1/2 weeks ago; we heard back via email that they received the claim but we have not heard anything further yet. The claim was for a broken arm and the medical services received in Canada while under trip assure coverage.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    At this moment I don't have additional indications,, let see what is the claim process

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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