We should have read the policy more closely, because it was only after I was pickpocketed and called the company that we realized the loss of cash was not covered. On the other hand, as I can't be the first person this has happened to, perhaps some consideration could be made toward providing assistance in this regard in the future (with the appropriate protections to the company of course).
Claim is still open and under review.
I received excellent service and support from the representatives at MH Ross. Circumstances did require a claim to be filed. I was completely satisfied with the settlement and its timeliness. The only reason I rated the claim process with three stars is because the paperwork was a bit daunting. Otherwise, five stars across the board and I will definitely use MH Ross for future trips.
We await a claim settlement for damaged baggage. Therefore, final comments will await process and settlement of subject claim.
Thus far, service has been very helpful.
I don't know if it was Michelle Kleinmetz or someone that works under her but I got GREAT customer service. I had left a message after hours because I had a problem ordering and the next morning I got a call. She helped me with my issue and pointed me to a much better plan to suit my needs. Please give whoever it was kudos, a pat on the back, and a raise! If I need travel insurance again it will be from squaremouth.
Good, timely information.
Had to cancel trip because of illness. Got full refund from travel service, so no need to file claim.
Three days before departure, there was a hurricane forecast to hit my town one day after I was supposed to leave. If indeed the hurricane held to this track I wanted to be able to cancel my tour so that I could stay home, prepare my house, and evacuate my possessions including my pets. I called MH Ross travel insurance and although I would be covered for reimbursement if the hurricane hit where I was traveling to, there was no coverage for cancellation if I had had to stay home to take care of my own house. I think this is an oversight that needs to be addressed. I almost had to lose the cost of my entire tour :-(
Slow to confirm coverage thru emergency contact service since they had to go back to insurance carrier for confirmation. This took several days, and my wife was out of the hospital by the time coverage was confirmed. However, the claim we submitted was handled promptly and paid in full without any problems. Chose this policy based on coverage offered and have used them before, but with no claims made. Would recommend this policy to other travelers, but with the caveat that on site payment for medical services probably needs to be paid by the traveler at the time it is rendered. Would purchase this policy again based on our experience.
I didn't file a claim, but I did interact with them several times as my travel plans changed throughout the year. I always got a response within 24 hours. Even when I added 3 countries to itinerary 24 hours before departure, they didn't increase premium.
I am pregnant and was traveling with my fiancé. We were not sure what was the appropriate insurance policy to purchase and how much to feel comfortable traveling and the customer service was very helpful.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more