Sales & Service Data

TOTAL SALES
13,000
Since 2005
MONTHLY SALES
0
Average Monthly Sales Since 2005
REVIEWS
578
Since 2005
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

13,000
policies sold

0.4%
negative reviews

0.4% (51) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    347
  • 4 stars
    126
  • 3 stars
    54
  • 2 stars
    16
  • 1 star  
    7
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TripAssure All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    My only problem is that they require a copy of passport exit and entry stamps and the stamps in our passports for Mexico trip are too faint to copy. I just hope they will accept the trip invoice as proof that we actually went to Mexico. But except for that, all else good so far. Will be filing a claim but have not mailed it in yet. Let’s see how fast they pay. That will be the key.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Felt safe knowing I was covered in case the unforeseen ever happened.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Easy and good prices for desired insurance

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    My problem was that I booked my trip through a company called Legendary Journeys. Legendary Journeys notified us 30 days before we were to leave that MSC had not been paid. To the best of my knowledge, this should be covered by the travel insurance. I filed the claim about 30 days ago. Trip Assure claims to have their claims resolved within 30 days. So far they haven't resolved the claim.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Didn't need to use the insurance, but it gave us peace of mind.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was polite and helpful answering my questions.

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I just emailed claim to Trip Assure (dba Trip Mate) on 10/19/17 - please check back with me 4 weeks after this date.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    It is very difficult to reach a rep by phone. I found that you normally have to wait for one to call you back.

    Review Updated: 02/02/2018

    This is the first time I have filed a travel insurance claim, so I do not have a basis for comparison. However, it took 3.5 months for me to receive payment after the claim was filed. This seems like an extremely long time to me. I found the customer service representatives from Trip Assure to be friendly, but unable to expedite my claim. One of them told me she was going to become my advocate and would be back in touch with me within a 2 week period. I am still waiting for her to contact me. It is also rare to get a rep. when you call. Most of the time I had to leave a number and have someone call me back. I did not see any real results with my claim until I filed a complaint with Square Mouth. I believe it was due to the intervention of Square Mouth that my claim was finally satisfactorily resolved. It will be difficult for me to purchase travel insurance from Trip Assure in the future...even if I have to pay more with another company. All in all, it was a very frustrating experience.

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    We needed both hazardous sports coverage and team sports coverage for our trip. TripAssure and Squaremouth had exactly what we needed at a very reasonable cost. We've used other international travel insurance programs for previous trips and TripAssure was by far the best for us in terms of coverage and cost. We also had last-minute cancellations and your customer service staff were excellent. We had one minor injury and will be filing a claim for a small amount and I'm looking forward to working with your customer service staff.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Simple, straightforward.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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