Sales & Service Data

TOTAL SALES
10,907
Since 2005
MONTHLY SALES
82
Average Monthly Sales Since 2005
REVIEWS
509
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,907
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    304
  • 4 stars
    112
  • 3 stars
    46
  • 2 stars
    13
  • 1 star  
    6
Top Providers
Tin Leg
4.53/5
RoamRight
4.53/5
Travelex
4.45/5

TripAssure Reviews


  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We await a claim settlement for damaged baggage. Therefore, final comments will await process and settlement of subject claim.
    Thus far, service has been very helpful.

    Claim Process
    Settlement pending

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I don't know if it was Michelle Kleinmetz or someone that works under her but I got GREAT customer service. I had left a message after hours because I had a problem ordering and the next morning I got a call. She helped me with my issue and pointed me to a much better plan to suit my needs. Please give whoever it was kudos, a pat on the back, and a raise! If I need travel insurance again it will be from squaremouth.

    During Trip
    n/a

    Claim Process
    n/a

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Good, timely information.

    During Trip
    Had to cancel trip because of illness. Got full refund from travel service, so no need to file claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim last week for delayed luggage. I then followed up with required documentation via fax, and I haven't heard anything. I would like to speak to someone in regards to my claim and get it resolved.

    Thanks,

    Carmen Oloya-Edge
    (***) ***-****

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Three days before departure, there was a hurricane forecast to hit my town one day after I was supposed to leave. If indeed the hurricane held to this track I wanted to be able to cancel my tour so that I could stay home, prepare my house, and evacuate my possessions including my pets. I called MH Ross travel insurance and although I would be covered for reimbursement if the hurricane hit where I was traveling to, there was no coverage for cancellation if I had had to stay home to take care of my own house. I think this is an oversight that needs to be addressed. I almost had to lose the cost of my entire tour :-(

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    At the moment I am VERY unsatisfied with Ross. My husband had heart procedure 3 weeks before departure so we had to cancel trip per dr orders. I contacted Ross, submitted all the required paperwork and documentation forms, and it has been nearly 6 wks and I have heard NOTHING!! My plan was "cancel any reason" and I got nothing back from the travel co because of the time til depart. My plan was very expensive and I am not happy at all.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Slow to confirm coverage thru emergency contact service since they had to go back to insurance carrier for confirmation. This took several days, and my wife was out of the hospital by the time coverage was confirmed. However, the claim we submitted was handled promptly and paid in full without any problems. Chose this policy based on coverage offered and have used them before, but with no claims made. Would recommend this policy to other travelers, but with the caveat that on site payment for medical services probably needs to be paid by the traveler at the time it is rendered. Would purchase this policy again based on our experience.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I didn't file a claim, but I did interact with them several times as my travel plans changed throughout the year. I always got a response within 24 hours. Even when I added 3 countries to itinerary 24 hours before departure, they didn't increase premium.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    I am pregnant and was traveling with my fiancé. We were not sure what was the appropriate insurance policy to purchase and how much to feel comfortable traveling and the customer service was very helpful.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Feedback for Squaremouth: Please freeze the column headings that show the policy names so that as you scroll down you can still see which coverage goes with which companies.

    Feedback for MH Ross: Most of our questions were answered by MH Ross, and the initial person we spoke to before deciding to purchase was very nice. But, later we had a question about whether the rental car insurance was primary or secondary to our own car insurance, and no one knew the answer (it's not specified in the contract). We weren't available to call back during weekday business hours because we were going to be on our cruise, but they said they'd make a note of it in our file and find out the answer so that when we called back the following Sunday after our cruise docked, they'd have an answer for us before we rented our car. When we called back, they had no record of our previous phone call and no answer to our question. We decided to not purchase their car rental protection since we didn't have our answer.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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