Sales & Service Data

TOTAL SALES
12,189
Since 2005
MONTHLY SALES
157
Average Monthly Sales Since 2005
REVIEWS
541
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,189
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    324
  • 4 stars
    120
  • 3 stars
    50
  • 2 stars
    13
  • 1 star  
    6
Top Providers
Tin Leg
4.55/5
RoamRight
4.53/5
USA-ASSIST
4.46/5

TripAssure Reviews


  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We await a claim settlement for damaged baggage. Therefore, final comments will await process and settlement of subject claim.
    Thus far, service has been very helpful.

    Claim Process
    Settlement pending

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    We needed both hazardous sports coverage and team sports coverage for our trip. TripAssure and Squaremouth had exactly what we needed at a very reasonable cost. We've used other international travel insurance programs for previous trips and TripAssure was by far the best for us in terms of coverage and cost. We also had last-minute cancellations and your customer service staff were excellent. We had one minor injury and will be filing a claim for a small amount and I'm looking forward to working with your customer service staff.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The TripAssure Customer Service are not friendly over the phone, I will not use this company anymore!

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    They were easily available to answer a pre-trip question about coverage . And as always, the SquareMouth website was easy to use.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    SPOKE TO AN AGENT FROM OVERSEAS. VERY EFFICIENT

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Well I am reserved at this pont to see how the claim managment goes. I haveonly had to use my trip insurance policies onc in about 20 years but I sufferred a sbstantial setback on thei trip and have tried to start the claim process prior to leaving due to cancelled flights to my destination

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Personable and knowledgeable claims agent.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    MH Ross quickly and expediently answered my questions about which drivers were covered on the rental car policy we elected. We were very satisfied with all elements of this coverage and purchase.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I contacted MH Ross Travel Insurance customer service twice about the same issue and got two different answers to the same question. I mentioned that to the second person who apologized, but assured me that her answer was the correct one. It was a little unnerving not knowing if that was the case, but luckily I didn't need to put the answer to the test.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Slow to confirm coverage thru emergency contact service since they had to go back to insurance carrier for confirmation. This took several days, and my wife was out of the hospital by the time coverage was confirmed. However, the claim we submitted was handled promptly and paid in full without any problems. Chose this policy based on coverage offered and have used them before, but with no claims made. Would recommend this policy to other travelers, but with the caveat that on site payment for medical services probably needs to be paid by the traveler at the time it is rendered. Would purchase this policy again based on our experience.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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