Sales & Service Data

TOTAL SALES
10,899
Since 2005
MONTHLY SALES
81
Average Monthly Sales Since 2005
REVIEWS
509
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,899
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    304
  • 4 stars
    112
  • 3 stars
    46
  • 2 stars
    13
  • 1 star  
    6
Top Providers
RoamRight
4.53/5
Tin Leg
4.53/5
Travelex
4.45/5

TripAssure Reviews


  • Overall Rating 2 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Hi: We are in process of working with Ross on our claim but having trouble accessing our forms online. On phone with them this morning so we'll see.

    Long story sho,rt there are two parts to our claim. 1) At the start of the trip we had items stolen from our luggage somewhere at or between Amsterdam and Kilimanjaro when our bags were delayed 36 hours. 2) At the end of the trip one of the covered travelors broke her ankle and leg in Zanzibar. Telephone contact is difficult and internet connection nearly impossible. However, with some assistance we got a Ross representative. Frankly, they seemed a bit clueless and kept talking about faxing 5 pages to the hospital that they needed back before she left. He didn't seem to get that we were in a small "third world" hospital were everyone speaks Swahili and I really doubt they even have a fax machine! At any rate, we kept all receipts. We are home now dealing with the injury; in fact she is having surgery today.

    We will know more later the degree of satisfaction with settling our claim with Ross. Any guidance SquareMouth can provide is appreciated. Thank you.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    I had put incorrect dates in the application and after I had purchased the plan noticed that I was 2 days short. I called the provider and they very quickly modified the plan dates for me.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I don't remember receiving any customer service prior to the trip. We did all our business on line which seemed to work well

    During Trip
    we did not have any reason to contact the carrier during the trip

    Claim Process
    We did not make a claim. I called to inquire about the possibitiy of a claim as our luggage was 2 days late in arriving. The Cust Srv response seemed brisk and defensive

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Had no contact with the carrier before the trip and after my purchase.

    During Trip
    We had to cancel the trip

    Claim Process
    Actually went pretty smoothly; I was surprised.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    It took me 4 months to get the $60.00

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Piece of advice: do not fly Tam Airlines!!!!

    Claim Process
    PROCESSING....

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Didn't receive mailed documentation, just the e-mail. Not marking down "customer service" but my only contact was through the e-mail site. If you had a "did not experience," I would have checked that.

    During Trip
    Called the e-mailed emergency number from Madrid, using expensive i-Phone minutes, but was told that the insurer was no longer served at that number and given another number to call. I gave up.

    Claim Process
    Haven't made it yet, but will be after receiving airline confirmation of the delay time on my return flight. So far it appears that I will be sending in a lot of documentation for a minor payment on an overnight delay.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    no problems

    During Trip
    non-applicable

    Claim Process
    It is now June 25th, and I still have not received reimbursement for a trip cancelled due to family crisis involving a hospital visit and nursing home placement. I have gotten in the habit of buying travel insurance as my parents are 92 and 95 years old and anything can happen. As it was I had to go to Florida 5 days before my scheduled vacation and could not take care of all details to get home and go on vacation. I'm am not pleased with how long it has taken to review my claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Trip cancelled for health reasons. No contact with agent. Went right to carrier - OLD REPUBLIC - service excellent - pay off held up by airline for 4 months. Refund $2900 out of $8900 cost.
    OLD REPUBLIC to pay balance now.
    JM

    Claim Process
    Old Republic - many followups. Delay caused by foreign air carrier.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I did not get a hard copy of my insurance coverage, just a downloaded PDF, so while quick and easy, sometimes PDF copies are not sufficient in emerging countries.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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