We await a claim settlement for damaged baggage. Therefore, final comments will await process and settlement of subject claim.
Thus far, service has been very helpful.
We needed both hazardous sports coverage and team sports coverage for our trip. TripAssure and Squaremouth had exactly what we needed at a very reasonable cost. We've used other international travel insurance programs for previous trips and TripAssure was by far the best for us in terms of coverage and cost. We also had last-minute cancellations and your customer service staff were excellent. We had one minor injury and will be filing a claim for a small amount and I'm looking forward to working with your customer service staff.
The TripAssure Customer Service are not friendly over the phone, I will not use this company anymore!
They were easily available to answer a pre-trip question about coverage . And as always, the SquareMouth website was easy to use.
SPOKE TO AN AGENT FROM OVERSEAS. VERY EFFICIENT
Well I am reserved at this pont to see how the claim managment goes. I haveonly had to use my trip insurance policies onc in about 20 years but I sufferred a sbstantial setback on thei trip and have tried to start the claim process prior to leaving due to cancelled flights to my destination
Personable and knowledgeable claims agent.
MH Ross quickly and expediently answered my questions about which drivers were covered on the rental car policy we elected. We were very satisfied with all elements of this coverage and purchase.
I contacted MH Ross Travel Insurance customer service twice about the same issue and got two different answers to the same question. I mentioned that to the second person who apologized, but assured me that her answer was the correct one. It was a little unnerving not knowing if that was the case, but luckily I didn't need to put the answer to the test.
Slow to confirm coverage thru emergency contact service since they had to go back to insurance carrier for confirmation. This took several days, and my wife was out of the hospital by the time coverage was confirmed. However, the claim we submitted was handled promptly and paid in full without any problems. Chose this policy based on coverage offered and have used them before, but with no claims made. Would recommend this policy to other travelers, but with the caveat that on site payment for medical services probably needs to be paid by the traveler at the time it is rendered. Would purchase this policy again based on our experience.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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