Hi: We are in process of working with Ross on our claim but having trouble accessing our forms online. On phone with them this morning so we'll see.
Long story sho,rt there are two parts to our claim. 1) At the start of the trip we had items stolen from our luggage somewhere at or between Amsterdam and Kilimanjaro when our bags were delayed 36 hours. 2) At the end of the trip one of the covered travelors broke her ankle and leg in Zanzibar. Telephone contact is difficult and internet connection nearly impossible. However, with some assistance we got a Ross representative. Frankly, they seemed a bit clueless and kept talking about faxing 5 pages to the hospital that they needed back before she left. He didn't seem to get that we were in a small "third world" hospital were everyone speaks Swahili and I really doubt they even have a fax machine! At any rate, we kept all receipts. We are home now dealing with the injury; in fact she is having surgery today.
We will know more later the degree of satisfaction with settling our claim with Ross. Any guidance SquareMouth can provide is appreciated. Thank you.
I had put incorrect dates in the application and after I had purchased the plan noticed that I was 2 days short. I called the provider and they very quickly modified the plan dates for me.
I don't remember receiving any customer service prior to the trip. We did all our business on line which seemed to work well
we did not have any reason to contact the carrier during the trip
We did not make a claim. I called to inquire about the possibitiy of a claim as our luggage was 2 days late in arriving. The Cust Srv response seemed brisk and defensive
Had no contact with the carrier before the trip and after my purchase.
We had to cancel the trip
Actually went pretty smoothly; I was surprised.
It took me 4 months to get the $60.00
Piece of advice: do not fly Tam Airlines!!!!
Didn't receive mailed documentation, just the e-mail. Not marking down "customer service" but my only contact was through the e-mail site. If you had a "did not experience," I would have checked that.
Called the e-mailed emergency number from Madrid, using expensive i-Phone minutes, but was told that the insurer was no longer served at that number and given another number to call. I gave up.
Haven't made it yet, but will be after receiving airline confirmation of the delay time on my return flight. So far it appears that I will be sending in a lot of documentation for a minor payment on an overnight delay.
It is now June 25th, and I still have not received reimbursement for a trip cancelled due to family crisis involving a hospital visit and nursing home placement. I have gotten in the habit of buying travel insurance as my parents are 92 and 95 years old and anything can happen. As it was I had to go to Florida 5 days before my scheduled vacation and could not take care of all details to get home and go on vacation. I'm am not pleased with how long it has taken to review my claim.
Trip cancelled for health reasons. No contact with agent. Went right to carrier - OLD REPUBLIC - service excellent - pay off held up by airline for 4 months. Refund $2900 out of $8900 cost.
OLD REPUBLIC to pay balance now.
Old Republic - many followups. Delay caused by foreign air carrier.
I did not get a hard copy of my insurance coverage, just a downloaded PDF, so while quick and easy, sometimes PDF copies are not sufficient in emerging countries.
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