MH Ross quickly and expediently answered my questions about which drivers were covered on the rental car policy we elected. We were very satisfied with all elements of this coverage and purchase.
My only direct contact with the company was to increase my coverage limits after I purchased air transportation. They were quick and efficient in processing my request.
One MH Ross Rep tried to be helpful in advising me on how best to have my claim resolved. However, his information turned out to be inaccurate. He told me that he had made an error and apologized - that was at least honest. However, claim is still in process. So, until it is resolved, not sure how to comment.
Good experience but website needs to be more user-friendly.
Initially received my copy of the policy from Squaremouth but none from MH Ross. Contacted Squaremouth who emailed MH Ross with a cc: to me and MH Ross emailed the policy within a matter of hours. Very pleasant and efficient.
The coverage was affordable and comprehensive. It was great not having to worry about what might happen if something went wrong. The customer service reps were knowledgeable and easy to do business with.
Best price for the best value. Needed pre-trip medical insurance proof to get a visa and they provided it quickly and without any hesitation. Though true test is if you have to use the insurance which I did not, I still will continue to access my travel insurance through squaremouth to find a best value and price travel insurance on future trips.
I recommend squaremouth as they were most helpful and easy to work with. It was my first time purchasing travel insurance and when needed again I would go to squaremouth
The call center was extremely helpful with questions that were asked. Calls were answered promptly. I didn't file a claim so it would be difficult to rate just how a claim would have been handled.
Called to discuss details, got solid answers.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more