Felt safe knowing I was covered in case the unforeseen ever happened.
Easy and good prices for desired insurance
My problem was that I booked my trip through a company called Legendary Journeys. Legendary Journeys notified us 30 days before we were to leave that MSC had not been paid. To the best of my knowledge, this should be covered by the travel insurance. I filed the claim about 30 days ago. Trip Assure claims to have their claims resolved within 30 days. So far they haven't resolved the claim.
Didn't need to use the insurance, but it gave us peace of mind.
Customer service was polite and helpful answering my questions.
I just emailed claim to Trip Assure (dba Trip Mate) on 10/19/17 - please check back with me 4 weeks after this date.
I looked for a long time for reasonably priced out of country insurance. We travelled in our RV so I liked that I could choose just the coverage we needed. However I could not find the specifics of coverage for a pre existing condition. After talking wirh 3 different agents and getting the same answer I more or less went on faith. It would be better to have the information in writing.
Great comparative purchasing tool. Fortunately I did not have to file a claim.
This is the most user friendly way to buy insurance. Using the compare feature i could find the coverage I wanted at the best prices.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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