Sales & Service Data

TOTAL SALES
11,168
Since 2005
MONTHLY SALES
88
Average Monthly Sales Since 2005
REVIEWS
516
Since 2005
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,168
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    307
  • 4 stars
    115
  • 3 stars
    47
  • 2 stars
    13
  • 1 star  
    6
Top Providers
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4.54/5
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4.54/5
Travelex
4.45/5

TripAssure Reviews


  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    MH Ross quickly and expediently answered my questions about which drivers were covered on the rental car policy we elected. We were very satisfied with all elements of this coverage and purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    My only direct contact with the company was to increase my coverage limits after I purchased air transportation. They were quick and efficient in processing my request.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    One MH Ross Rep tried to be helpful in advising me on how best to have my claim resolved. However, his information turned out to be inaccurate. He told me that he had made an error and apologized - that was at least honest. However, claim is still in process. So, until it is resolved, not sure how to comment.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Good experience but website needs to be more user-friendly.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Initially received my copy of the policy from Squaremouth but none from MH Ross. Contacted Squaremouth who emailed MH Ross with a cc: to me and MH Ross emailed the policy within a matter of hours. Very pleasant and efficient.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The coverage was affordable and comprehensive. It was great not having to worry about what might happen if something went wrong. The customer service reps were knowledgeable and easy to do business with.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Best price for the best value. Needed pre-trip medical insurance proof to get a visa and they provided it quickly and without any hesitation. Though true test is if you have to use the insurance which I did not, I still will continue to access my travel insurance through squaremouth to find a best value and price travel insurance on future trips.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I recommend squaremouth as they were most helpful and easy to work with. It was my first time purchasing travel insurance and when needed again I would go to squaremouth

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The call center was extremely helpful with questions that were asked. Calls were answered promptly. I didn't file a claim so it would be difficult to rate just how a claim would have been handled.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Called to discuss details, got solid answers.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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