Sales & Service Data

TOTAL SALES
12,182
Since 2005
MONTHLY SALES
155
Average Monthly Sales Since 2005
REVIEWS
541
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,182
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    324
  • 4 stars
    120
  • 3 stars
    50
  • 2 stars
    13
  • 1 star  
    6
Top Providers
Tin Leg
4.55/5
RoamRight
4.53/5
USA-ASSIST
4.46/5

TripAssure Reviews


  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Felt safe knowing I was covered in case the unforeseen ever happened.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Easy and good prices for desired insurance

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    My problem was that I booked my trip through a company called Legendary Journeys. Legendary Journeys notified us 30 days before we were to leave that MSC had not been paid. To the best of my knowledge, this should be covered by the travel insurance. I filed the claim about 30 days ago. Trip Assure claims to have their claims resolved within 30 days. So far they haven't resolved the claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Didn't need to use the insurance, but it gave us peace of mind.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was polite and helpful answering my questions.

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I just emailed claim to Trip Assure (dba Trip Mate) on 10/19/17 - please check back with me 4 weeks after this date.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Simple, straightforward.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    I looked for a long time for reasonably priced out of country insurance. We travelled in our RV so I liked that I could choose just the coverage we needed. However I could not find the specifics of coverage for a pre existing condition. After talking wirh 3 different agents and getting the same answer I more or less went on faith. It would be better to have the information in writing.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Great comparative purchasing tool. Fortunately I did not have to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    This is the most user friendly way to buy insurance. Using the compare feature i could find the coverage I wanted at the best prices.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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