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Cathy@ Eisenberg and Associates, placed this Policy for me
and as usual did a terrific job. I am very happy and have recommended your Co. to many of my travel friends.
Will see you again in November.
I thank you for the service and to be honest I also hope that I will never have to make a claim!
Horrible experience; had severe injury that required possible surgery. We were in Turkey which would have required a possible long term stay in a country possibly on the verge of war. Assisted help in evacuation and was told Turkey was an accecptable medical facility and no evacuation assistance could be offered. Each time I spoke with someone I was given a different story. This was a horrible experience having paid so much for the insurance and then have no assistance.
My husband took ill during our trip, but it was not an emergency. I phoned the insurance carrier to ask for specific instructions. They told me I could visit any doctor, that there were no restrictions. We visited a doctor, obtained a diagnosis and a prescription but the doctor did not charge for the visit. The prescription was a small amount so I will not be making a claim, unless at some point in the future the N.H.S. decide to charge us for the doctor's time.
Thankfully we did not need to make a claim
There is nothing special to rate, I bought my policy online and got an email confirmation which I printed out. The real story is when I broke my ankle and needed help -- see below!
I broke my ankle in NY and had the best possible care, on the phone, right before a weekend, to get me taken care of and out of NY to my home in LA! I was completely amazed by the service from each and every person who helped me!
I will never travel without insurance from this carrier ever again!
Did not need to use it, but good peace of mind
Did not use or make any claims.
It was good to have it for peace of mind. Did not need to use it.
did not need to use any part of it
Rating Customer service prior to trip as neutral as I did not use / require any.
I haven't used it - emergency hotline, customer service, etc. during my trip
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more