Reviews, Sales, and Service Ratings for
USI Affinity Travel Insurance Services

While on my trip several members of my tour group contracted Covid. It was unclear how the tour group was going to handled the situation. Before all the details were worked out and I learned that the tour would continue on, I called the 24-hour customer service person to ask a question about the insurance company’s policy on Covid and how I was covered. While the man who took my call was friendly and nice he could not answer my question. I was put on hold for a very long time. I got absolutely no information from him to reassure me. I was not impressed.

The company representative was condescending, rude, and exhibited poor listening skills. He was eventually able to give me the right contact info for the company that handles their claims. So far, that’s been a better experience, but my claim isn’t paid yet.

Could not get a hold of anyone to determine what's covered when my flight was delayed by 25 hours.

Hello Marianna,

Thank you for choosing USI Travel Insurance Services. Our office hours are Monday through Friday, 9:00 am to 7:00 pm, eastern standard time.

If you need emergency assistance while on your trip or need to report a claim, the insurance carrier has a 24-hour worldwide Travel Assistance Services. Their contact information can be found on your confirmation documents sent when you purchased the policy. For reporting a claim post trip, please contact:

Starr Travel Claims c/o Administrative Concepts, Inc.

1-800-567-3512 or via email at Aci247@acitpa.com.

This information can also be found on your insurance confirmation documents. If you have any further questions, feel free to call our customer service team at 1-800-937-1387.

Best regards,

Stephanie Bowland, P&C, LH Licensed

I haven't gone on the trip yet. I called to modify my trip as plans changed. The person on the phone was so unpleasant and full of attitude. My friend was going to buy travel insurance today. I sent a special note to say, whatever you do, DO NOT buy from USI Affinity. There is no reason to be mean. Just think if I actually had an incident on my trip and I had to deal with this person.

They acknowledged I had sent them material. Processing seems to be moving along.

All inquirers were meet with great customer service

I purchased a USI Affinity Travel Insurance Services USI Explorer Diamond policy through Squaremouth. I experienced delayed baggage for 3 days. I am still trying to get in touch with a representative from USI to answer some questions re: filing a claim. No one answers the phone. After being on hold for several minutes a recording says "leave a message" and no one has responded. I do not see any way to get in touch with Squaremouth to get help with this claim.

It became a matter of comparing the different quotes and the information provided was very helpful. One area though was tough, i.e. the limits or proposed limits on coverage. I have no idea what it would cost to evacuate me back to the United States in the event of an emergency. As it was, I went along with the proposed limits which seemed extraordinarily high.

Everything went smoothly. I would definitely use your services again.

My flight was delayed causing me to miss my connecting flight requiring an overnight stay in Philadelphia. I called the 24 hour emergency help line and was on the line for 22 minutes with a clueless agent who just kept asking me over and over again for my name, address and policy number which I provided but she kept saying she couldn't locate the policy. I called again the next day since I was still stranded and had the same experience for 30+ minutes, asked for a supervisor and was told I couldn't get one.

The following day I emailed customer service, explained what had happened and asked what docs I needed for a claim, and got the same run around asking for the very information I had already provided in the email. I even attached a copy of my policy! It took 3 emails before the forms were emailed to me.

Atrocious service. Never, ever again!