Reviews, Sales, and Service Ratings for
USI Affinity Travel Insurance Services

While pulling things together for my trip, I realized I did not have (in truth, did not see) the Overseas Emergency contact number. And it, sadly/strangely/bizzarely is not listed on their website.

I sent an email to customer service giving them my policy number requesting the direct dial phone - I never heard back. I consider that rude and unforgivable. I will NOT procure one of their policies ever again.

The trip was cancelled because the borders in Netherlands was closed 1 day before the trip due to COVID 19 surge. Currently we are trying to transfer a policy to a new date for this June and contacted USI and they said they would call back and they never did. Yes I would like to file a claim the rescheduled trip cost about $5,000 to 8,000 more due to air line fees and only receiving 50% credit from the vacation rentals.

I am extremely disappointed that I have to track them down. Typical insurance company when they have to pay, I would not recommend this service because I received any customer service or assistance with this issue.

Regards
Robert Van Kirk
r.jvankirk@yahoo.com
707-766-4582

There was less pre-trip worry knowing I was insured. Luckily, every flight & tour was on schedule and had no problems with health.

My trip was canceled by the cruise line with a 100% refund so I requested a trip insurance refund as it was within the free look period.

Thank you for your email. For us to refund your policy we would need you to forward us the notification of your cancelled trip by the tour operator, invoice showing the refund and statement that you will not submit for a claim.

Once we receive this information, we will start the process of your refund.

Could not even find our policy

Speaking with a rep was simple and pleasant. She explained in detail any questions I had. Price was extremely reasonable compared to other policies.

Peace of mind

Placed a call to the 24 hour assistance line and there was no answer! Had to call dozens of times to finally get a person who I had difficulty understanding. There was confusion between your org and the insurer. I received a claims form that is nearly impossible to understand. Placed a call to the toll free number and it goes to only one person who took a day to respond to me, although she did clarify the questions I had. My claim is because the airline aborted takeoff on the outgoing flight and after 3 hours canceled the flight. I missed a connecting flight and thus lost one day in apartment fee and city taxes along with out of pocket expenses for taxis to and from the airport.