USI Affinity Travel Insurance Services
Overall Rating 4.26 Out of 5
Overall Rating 4.26 Out of 5
71 Reviews Since 2008

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    December 1, 2010
    Betty J from FL Verified Squaremouth Customer

    During Trip
    Was unable to take the cruise. Had a heart attack. Have filed a claim.

    Claim Process
    We have not had any contact yet. All papers have been filed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    September 6, 2010
    Elliot from FL Verified Squaremouth Customer

    Before Trip
    Just quick delivery of documentation. No other contact

    During Trip
    No contact needed

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    July 7, 2010
    AB from FL Verified Squaremouth Customer

    Before Trip
    I find this question impossible to answer as I don't know nor can I separate who I'm dealing with in ordering the policy--Squaremouth or the carrier? From what I remember being told before & during purchase was that I was dealing with Squaremouth.

    During Trip
    See my comments below regarding claim service.

    Claim Process
    I injured myself when 1 of my bags got caught on the escalator & was pulled from my hand & I reached back to grab it so it wouldn't fall on the rider behind me. This was at approx. 6:30am & I had to check-in, go thru security & board my flight. The injury wasn't life threatening so I believed since the occurrence happened during the policy period I could file a claim after I got home. I called the claim number & was told by "Stacy", the "claim rep," because I didn't see a doctor at the time of occurrence I was not covered as the policy says a claim must be filed at the time of the occurrence. However, the next sentence states so long as the occurrence happened during the policy term "there is coverage!" She disputed my interpretation of this last sentence & said the claim would be denied, but I could file it under appeal. She further stated in her experience it would be denied. I told her in my mind the language was clear; her belief I should have sought medical attention at the moment of the injury for something that wasn't life threatening & which would have caused me to miss my flight thereby causing me to file a trip interruption claim in addition was nonsensical. I bought the insurance policy to protect me in the event of a claim, NOT to have to fight with an insurance company who wrote the policy. They were the ones who put the punctuation in the coverage conditions. They chose NOT to state the claim had to occur AND treatment had to be rendered during the policy period. Moreover, an insurance company knows the difference between the use of: "and;" "or;" or a "period" when used in the policy language. In my opinion this claim should have been covered & needless to say I'm not a "happy camper" over this incident!!!

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    17 out of 17 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    April 22, 2010
    Gerald from MB Verified Squaremouth Customer

    Before Trip
    Squaremouth...A great company to do business with. Have recommended there services to others.

    During Trip
    Prior to trip made one call for clarification purpose, received excellent service,

    Claim Process
    No claim made

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    February 6, 2010
    Mary from FL Verified Squaremouth Customer

    Before Trip
    They were very polite and efficient. We really didn't have any more contact with this company since we have not needed a claim.

    During Trip
    Not applicable

    Claim Process
    Most of above not applicable. Fortunately we did not need to submit a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    August 26, 2009
    Arthur from FL Verified Squaremouth Customer

    During Trip
    Had no prolems involving your insurance during our trip

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    May 6, 2009
    Janet from DC Verified Squaremouth Customer

    During Trip
    Did not use these services during my trip.

    Claim Process
    Not applicable.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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