Reviews, Sales, and Service Ratings for
USI Affinity Travel Insurance Services

During Trip
Horrible experience; had severe injury that required possible surgery. We were in Turkey which would have required a possible long term stay in a country possibly on the verge of war. Assisted help in evacuation and was told Turkey was an accecptable medical facility and no evacuation assistance could be offered. Each time I spoke with someone I was given a different story. This was a horrible experience having paid so much for the insurance and then have no assistance.

During Trip
My husband took ill during our trip, but it was not an emergency. I phoned the insurance carrier to ask for specific instructions. They told me I could visit any doctor, that there were no restrictions. We visited a doctor, obtained a diagnosis and a prescription but the doctor did not charge for the visit. The prescription was a small amount so I will not be making a claim, unless at some point in the future the N.H.S. decide to charge us for the doctor's time.

Claim Process
Thankfully we did not need to make a claim

Before Trip
There is nothing special to rate, I bought my policy online and got an email confirmation which I printed out. The real story is when I broke my ankle and needed help -- see below!

During Trip
I broke my ankle in NY and had the best possible care, on the phone, right before a weekend, to get me taken care of and out of NY to my home in LA! I was completely amazed by the service from each and every person who helped me!

Claim Process
I will never travel without insurance from this carrier ever again!

During Trip
Did not need to use it, but good peace of mind

During Trip
Did not use or make any claims.

Before Trip
It was good to have it for peace of mind. Did not need to use it.

During Trip
did not need to use any part of it

Before Trip
Rating Customer service prior to trip as neutral as I did not use / require any.

During Trip
I haven't used it - emergency hotline, customer service, etc. during my trip

During Trip
Was unable to take the cruise. Had a heart attack. Have filed a claim.

Claim Process
We have not had any contact yet. All papers have been filed.

Before Trip
Just quick delivery of documentation. No other contact

During Trip
No contact needed