Reviews, Sales, and Service Ratings for
WorldTrips

We have the Policy Numbers that you provided. Thank you. When I tried to submit a claim on the HCC Medical Insurance website, I was stopped because the website wanted a Certificate Number. The only document that I have is The Summary of Coverage from SquareMouth that I printed after purchasing the policy. The website will not proceed without a Certificate Number and the only advice the website gives me regarding finding a Certificate Number is to check the documents that I do not have. Can't download documents from their website without the Certificate Number! I do not want to call the company because I am very hard of hearing. Can you help? The claim is in regard to Policy Number: E91769923 for John Austin. Thank you.

Customer service provided zero information on the policy or process; directed to the website. Website featured dead links.

It was such a relief to be able to purchase the insurance and to give me the confidence to travel without any worries or concerns. Thank you.

I filed a claim December 22, 2017 that has still not been resolved. I have called them at least 4 times and been given the run-around. Today’s date is March 15, 2018.

I will NEVER use this company again and will tell all those that I know who use travel insurance to avoid this company. What a scam.

It was a complete waste of money, not only paying for the insurance but wasting money calling to some automated messages that were unclear and have me going in circles and didn't get any useful information from them. I would never recommend or use this insurance ever again.

I submitted my initial claim back in early November of 2017. I emailed them at the end of the month to follow up on my status, and it was in review. I checked online in mid December and it was still "in review". I checked again today 2/9/2018, and it is still "in review". I messaged them again and am waiting for a response. It is ridiculous that it has been this many months and my claim still hasn't been processed.

The service was excellent. The help was also superb.
Thank you

I ordered my insurance through you with a company called world nomads. When I received my policy, it did not have their name on it. I called Squaremouth to ask why, and they told me they contracted out the medical portion of the policy with this other company. When I had to make a claim, I called World Nomad, and they said the information I was given is false, and that you are illegally using their name, and have no affiliation with them!

I forgot to put a beneficiary initially and sent in a request to add one. This was done quickly and efficiently letting us relax and enjoy our vacation knowing that things would be handled if needed.

I considered filing a fraud complaint with the state's attorney general, because these people make it virtually IMPOSSIBLE to file a claim. I needed emergency eye surgery while in Paris. HCC's emergency phone line is answered by a bank, to whom they outsource service. It took multiple international calls to get to the right person who, to be fair, did the pre-authorization quickly. To submit the claim, first I had to print out paperwork (finding a printer while in Paris.. very difficult). To file a claim for the follow-up visits, I had to print out, photocopy and mail over 12 pages of paper from Paris to the U.S. When after 3 months I had heard no reply, I made a couple more international phone calls to learn that they had lost the paperwork and it all had to be re-submitted. (I had to call Squaremouth to find a number; there is no way to reach a live human using the numbers on their website. Squaremouth, happily, provided quick and friendly service.)

I took photos of all the paperwork, condensed the files because there were so many and emailed them all per instructions to HCC, but they rejected that set for being jpeg format and not pdf format. This was not mentioned on their website, nor did the person I talked to say a word about document format. I had to file the second set of paperwork FOUR MORE TIMES before they were satisfied, including sending one form their own instructions said to not send. This was over a month ago. I have received a check for part of the claim, but I also got an email from them a few days ago saying they were starting to process the claim. Infuriating, and incompetent to a point where I wonder if the obstacles were put in place to discourage the filing of claims.

I would really like to speak to the insurance regulators in their home state to blow the whistle on these people. Their service is so bad, it rates as fraudulent as far as I'm concerned.

Thank you for posting a review.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss your claim further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.