Reviews, Sales, and Service Ratings for
WorldTrips

They were very helpful but limited in what they could do. Now that I understand their rules I would Segundo use them again but I would be careful to keep track of dates.

We found it a little difficult to get help and are somewhat concerned about filing a claim properly. We'll have more information after filing the claim (we are waiting on documentation of a delayed flight from Delta airlines).

Website was down when I initially tried to file a claim.

We have not filed our claim yet.

Our luggage was delayed and we didn't receive 2 out of the 3 bags during the trip. We came home to our bags, which we never saw. All of our outbound flights were delayed by 3 hours as well. We reached out inquiring about the process and timing for filing a claim and all we received back were emails stating that they're backed up and not able to respond / answer our simple questions.

Hi Jennifer – travel inconveniences are never fun to deal with and we apologize for not being more helpful when you were reaching out to us for assistance. We’re actively working with our claims team to ensure situations like this do not occur in the future.

Someone from the team will be reaching out to discuss your situation. Thanks for your business and for allowing us the opportunity for improvement.

They were very pleasant but ultimately unhelpful when we missed our connection and needed to rebook.

Hi Levi – sorry to hear about your missed connection in Madrid. We aspire to provide the best customer service we can during travel and it appears we fell short this time. We appreciate the feedback and will work with our team internally to improve this experience going forward. Thank you.

I liked being able to compare different insurance options and then choose the appropriate one for our situation.

Did not need to use insurance but it was an easy process to purchase policy.

Hi my suitcase was damaged I got it bk I had to travel back to derby from Doncaster I had a lot of headache with dragging the suitcase so I want to make a claim for my suitcase and compensate me to with all the headache

Hi Miss Rahman,
Sorry to hear about your luggage situation during your recent trip. We are actively working your case now and will correspond with you directly with updates as we proceed. Thank you.