Reviews, Sales, and Service Ratings for
Aegis

It took a long time to complete the claim process but we are now near the end, waiting for the final claim payment that has been approved but not arrived by mail yet.

Thank you for your review, we appreciate your feedback on your claims experience. We are happy to share that your settlement checks had been received and presented for payment.

We hope you will consider Aegis for your future travel insurance needs.

Unfortunately, we had to cancel our trip due to an unforeseen medical issue. After two-month review by Aegis, our claim is approved, and we are awaiting payment. The process was straight forward, and everything was accomplished via email.

We’re sorry you had to cancel your travel plans due to illness. The claim was reviewed and adjudicated with a settlement check being mailed. You have indicated you have not received the check and it does remain open on our end. We have requested a void and reissue. Once this has been completed, you will be notified.

Thank you for your patience, we apologize for any inconvenience and wish you good health.

Used Squaremouth to book insurance with Aegis. Squaremouth rep assured me that changes could be made to policy right up until departure date, as i had done in past trips. After making rental car reservations, decided to get insurance for that through the rental car agency instead of the Aegis policy and called to let Aegis know - they informed me that only increases to insurance can be made after initial purchase, not decreases. So i paid twice for rental car insurance and wasn't thrilled with that. Will probably avoid Aegis from now on due to that provision.

Thank you for taking the time to share your experience and for being a valued Aegis customer. We’re truly sorry for the misunderstanding and any inconvenience this caused. After reviewing the call recording, we reached out to apologize and processed a refund for the Rental Car Damage upgrade that wasn’t removed due to a mistake on our end. We’re glad we were able to make this right for you and have since provided additional training to our team to prevent this from happening in the future. Your feedback is incredibly important to us, and we hope to have the opportunity to protect your travels again in the future.

Getting travel insurance was easy. The people I spoke with were helpful. Fortunately, we did not need to use it. Our travels went smoothly.

Fast response with the insurer when I had to correct an error I had made pre-departure. Great price, coverage for only what I needed instead of extras. Squaremouth gave me several good options to choose from, and it was easy to compare the insurers' different coverage plans. I travel international often, and I will always use Squaremouth before I leave.

I did not take the original trip I purchased the policy for, but was able to transfer the policy to a future trip. The customer service person I interacted with was very helpful in making this switch.

I had 2 luggage delays during my trip. One early on and the other towards the end. I have no idea about the status of the first one, which was only ~ $15 but I took time out of my vacation to document and submit a claim so I wouldn't have to deal with it when I got back. No idea what the status is. The second claim we'll see how that one resolves. Interesting you would send a survey at this time. Looking forward to seeing how this all turns out.

I wish to use the same travel insurance company for next year’s cruise.

no review until file claim and determine how responsive you are to my issues

Filed a claim and waiting for a response.