Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
72,834
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AVG. MONTH
427
Total Reviews
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SINCE 2013
1,351
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.36/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,351 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    764
  • 4
    256
  • 3
    163
  • 2
    69
  • 1
    99
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  • Aegis policy: Multi-Trip Plan Universal

    The rental car company-Enterprise-was unbelievably bad and their cost of repair of 350euros was about 300 too much.

    gerald from GA
    Review Received: July 9, 2015
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    Aegis policy: Go Ready Choice

    I was notified that I would receive claim forms within 24/48 hrs and two weeks later still nothing. It seems everyone went on vacation and my claim request sat stagnet until everyone returned. I should have been notified there would be a delay.

    Debra from CA
    Review Received: July 8, 2015
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    Aegis policy: VIP Plan

    Great policy due to the fact that I could cancel for any reason. Wished it would have covered 100% of the claim because I only had $500 into the trip when I cancelled it.

    Travelor from MI
    Review Received: July 7, 2015
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    Aegis policy: Go Ready Choice

    It took them 6 hours to let me know it was OK to proceed to the emergency department of a hospital that was actually closed.

    Service has been abysmal. Still have not received claim form.

    Michelle from TN
    Review Received: July 6, 2015
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    2 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    I contacted APRIL for their claim forms and am into my second week and still no forms.

    Jim from KY
    Review Received: July 6, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: VIP Plan

    Great value and luckily we did not need to file a claim as all went well with our trip.

    David from ME
    Review Received: June 27, 2015
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    Aegis policy: Go Ready Choice

    I am waiting for a claim form from April. I am also waiting for documentation from airline regarding travel delay. My opinion of April will be greatly affected by the timely handling of a relatively minor claim. $102 hotel stay due to delayed travel.

    Joseph from FL
    Review Received: June 13, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: VIP Plan

    Yes, I would recommend, prompt and efficient.

    Pat from TX
    Review Received: June 9, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    More than 7 calls requesting medical . assistance. Never had a single call back. Asked repeatedly what a reasonable time for a call back... told an hour. They kept saying it was a holiday weekend - I could have gone to an urgent care, but they said they had to use a doc in their network which would come to my hotel. (I ended up paying for another hotel night, simply so their doctor could access me - but it never happened)

    Ended up canceling remainder of trip and driving home (35 hours) to see my own physician.

    Inexcusable experience.

    L from GA
    Review Received: June 8, 2015
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    78 out of 79 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    Enjoyable experience

    HD from SC
    Review Received: June 2, 2015
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    0 out of 0 people found this review helpful