Reviews, Sales, and Service Ratings for
battleface

i was able to fly without any issue

They were able to quickly and easily do the policy adjustment I had requested.

Plandemic is over now so you can stop polluting commentary with the C word. That poor excuse for poor service should be behind us now. MOVE ON!!! please & thank you

I spoke with a friendly representative who recommended a policy that fit my needs. It was an easy process.

We love to hear such positive feedback , thank you for your kind words.

Happy Travels
Team battleface

Although I fortunately did not have to file any claims, I did appreciate the ability to customize my insurance package with Battleface. Most other companies do not offer that. In the world of pandemics and war, traveling outside of one’s country can become complicated as travel restrictions can change rather quickly. I was looking for an affordable cancel for any reason policy for this reason, and I found it with Battleface. I would purchase trip insurance again using Squaremouth.

Thank you for your fantastic feedback, we are happy that you had a trouble-free trip.

Your website says I will be contacted about my claim in 5 days... I filed it 12 days ago and have heard nothing. Thus far I am not happy with my experience.

Hi Dee, we apologize.

We have reviewed your claim and followed up with the clarifications needed to process it. We will ensure your claims analyst maintains regular contact with you to bring it to a prompt resolution.

Sincerely,
Team Battleface

I would not purchase a plan through this company again and would not recommend it to anyone. I initially filed my claim on July 10th. As of August 13th I have not been contacted by the insurance company to process my claim. I’ve called at least 4 times, have sent documents twice, left a voicemail, had my re-claim entered via a customer service rep, and have been told that they entered an escalation twice to get me a call back, yet nothing. This is a scam, don’t fall for it!

There is no help when purchasing the insurance online and when it was needed I didn’t check the right box and when I needed it I didn’t have insurance. I travel a lot and would never use your insurance again

My flight was canceled and BA was unable to provide rebooking assistance. I got on the chat with Jane and she helped me navigate the process, helping me get back home without having to file a claim at all, the best possible outcome for everyone!