Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

They answered my questions via online chat and were responsive and gave clear answers.

I needed to get specific information about my policy in writing. The answer that I received back from the insurer simply stated if it's not in the list of excluded items it's included. I did not feel that answer was sufficient. It would only have taken a moment or two or the insurer to write a letter stating I had that specific coverage.

Good protection Policy for the cost.

I did not file the claim myself. The 'Hospitel' medical staff in Bangkok made out the claim and submitted it directly, after I approved it.

I was barred from travelling by the CDC due to a positive COVID test result of my daughter. However, Berkshire Hathaway has stalled on processing my claim. They got back to me AFTER the 15 day window AND when I sent them the requested paperwork, they have not responded for over a month.
I am on the verge of contacting you to file a complaint.
Thanks, Mitchell Orenstein.

Filed my claim after my entire trip was canceled. Still waiting to hear the outcome of that claim.

Customer service was promptly responsive when I requested proof that my coverage included covid-related medical issues.

So far it has been fine, claim has not been reviewed yet.

I had to change my travel dates six weeks later because of Covid and they doubled the cost of my policy claiming costs had gone up. So I said I wanted to cancel it and they denied it saying I was past my window. I asked if this was a new policy and if so I had a right to cancel since I was within the cancellation window. No again. I then called you squaremouth asking for help and all I got was wow that’s too bad. You heard of that happening no recourse, no intervention on my behalf. I called Berkshire Hathaway again wanting to talk to a manager. After three calls and threatening to report them to various insurance regulators they refunded me. So I got other travel insurance with Travel Insure because I felt you were of no help to me as your customer.

The cruise line canceled due to Covid issues in South Africa. I was out my 600+ dollar mandatory insurance policy, something beyond my control.
This type of situation was not written into the policy that should have been due to circumstances the insurance company was not very sympathetic and was not willing to reimburse my insurance policy funds.