Detour Insurance
Overall Rating 4.49 out of 5
Overall Rating 4.49 out of 5 211 Reviews Since 2023

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    January 23, 2024
    kathryn from IL Verified Squaremouth Customer

    My claim was reviewed and approved within one month. The representatives I spoke with were professional and efficient. I definitely recommend purchasing travel insurance through this company!

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    22 out of 22 people found this review helpful

  • Rating 4 out of 5
    Policy:
    @the edge plus
    Review Received:
    January 22, 2024
    Mark from OR Verified Squaremouth Customer

    Detour contracts with a 3rd party CBPConnect to handle their claims. It is EXTREMELY difficult to find a phone number or make a connection with that company. We heard NOTHING for over two weeks. I called and managed to get through to someone who was very nice and helpful and discovered through her that the claim had been approved and a check had been mailed out a couple days before. So mixed reviews- I am VERY HAPPY that the claim was paid and relatively quickly! I was anticipating a battle since that’s the “insurance way”. But CBPConnect communication practices could certainly use improvement.

    Response From:
    Detour Insurance
    Detour Insurance:
    Lisa
    Response Received:
    February 15, 2024

    Hi Mark,

    Thanks so much for making time to leave a review. Apologies for any inconvenience caused. We are always looking to improve the overall experience, and feedback such as yours helps. We are happy to hear you are satisfied.

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    119 out of 120 people found this review helpful

  • Rating 4 out of 5
    Policy:
    @the edge plus
    Review Received:
    January 18, 2024
    michael from CA Verified Squaremouth Customer

    just filed claim for medical will file claim for canceling part of trip

    Review Updated: 03/18/2024

    Detour was great- I got sick in the middle of our trip and had to cancel the remainder-it took about 6 weeks to get reimbursed, no questions asked after i submitted documentation. I am already using them for another trip

    Response From:
    Detour Insurance
    Detour Insurance:
    Lisa
    Response Received:
    February 15, 2024

    Dear Michael,

    Thanks for selecting Detour to protect your trip. Sorry to hear your trip didn't go as planned. Our claims team has informed us that your claim checks were mailed on February 8.

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    13 out of 52 people found this review helpful

  • Rating 3 out of 5
    Policy:
    @the edge plus
    Review Received:
    January 16, 2024
    Jeanne from AK Verified Squaremouth Customer

    I experienced a trip delay and will file a claim once I see what the airline will cover. I have not filed yet.

    Response From:
    Detour Insurance
    Detour Insurance:
    Detour
    Response Received:
    January 16, 2024

    Sorry to hear you experienced a trip delay, Jeanne. Please let us know if you need any assistance with the Claims process.

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    11 out of 68 people found this review helpful

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