Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Flight Insure Plus
Waiting for claim resolution
Venkateswara Sarma from CAReview Received: July 8, 2024Was this review helpful?2 out of 2 people found this review helpful“Travelex Insurance Services policy: Travel SelectI'm very happy with my purchase of travel insurance. My flight was cancelled and I contacted Travelex and the agent was very helpful.
Ryan from NJReview Received: July 7, 2024Was this review helpful?3 out of 3 people found this review helpful“Travelex Insurance Services policy: Travel SelectWhen shopping for travel insurance the SquareMouth representative was so helpful. She listened to what I was searching for and then helped me narrow down the choices to the most appropriate options. I felt confident in choosing a travel insurance company with the information the SquareMouth agent provided.
During the first two days of our trip, one of my family members became ill with food poisoning or possibly something related to their appendix. We were concerned about how quickly their condition was worsening. We called the 24-hour assistance line and were connected with a medical professional. We devised a plan and were directed to the nearest hospital in the event our family member did not improve in the next few hours.
Fortunately, we did not need to go to the hospital but were grateful for the advice and direction the provider gave us.
Every person we had contact with was professional, kind, patient, and competent.
I will definitely use the service again.
MLW from CAReview Received: July 4, 2024Was this review helpful?6 out of 6 people found this review helpful“Travelex Insurance Services policy: Travel SelectWe upgraded our trip twice, once due to adding five days on for Iceland en route to Europe. No need to use to insurance this trip. Peace of mind was helpful, as was being told we would need a PCR test confirming Covid if we caught it. We stayed healthy. Worth having extra insurance in retirement.
Margo from WAReview Received: June 30, 2024Was this review helpful?3 out of 3 people found this review helpful“Travelex Insurance Services policy: Flight Insure PlusI have used the Policy several time now and fortunately never had to file a claim. I’m missing now the option to enter the beneficiary name, it used to be there but no longer, why?
Heinz from CAReview Received: June 26, 2024Was this review helpful?4 out of 6 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com, we appreciate your feedback.
To clarify, when a policy is purchased, the term used is “policy designated” which means, next of kin. It is an insurance regulation/law that we require validation of the policy owner to submit the beneficiary in writing (via email) to Travelex at customersolutions@travelexinsurance.com. We are unable to accept a specific beneficiary name over the phone or online.
Thank you again for your feedback, we hope this helps.
Sincerely,
Travelex Insurance Services, Inc.
“Travelex Insurance Services policy: Travel SelectMy interaction with Customer Service was to change the dates of travel. So I have not traveled as yet. The change was easy to make, no problems.
Scott from WAReview Received: June 20, 2024Was this review helpful?3 out of 3 people found this review helpful“Travelex Insurance Services policy: Flight Insure PlusOverall good experience I had. Only problem I got sick there so I am trying to file for the insurance
Manju from TXReview Received: June 10, 2024Was this review helpful?2 out of 3 people found this review helpful“Travelex Insurance Services policy: Travel SelectI have used Squaremouth for all my trips. I have not had any problems at all so far. Thank you.
FREDRICK from VTReview Received: May 31, 2024Was this review helpful?2 out of 2 people found this review helpful“Travelex Insurance Services policy: Travel SelectI haven’t yet heard back from them about our luggage claim other than a generic automated response. It’s been a week now.
Jamie from MOReview Received: May 27, 2024Was this review helpful?4 out of 4 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking time to post your concerns on Squaremouth.com, Travelex Insurance Services (“Travelex”) makes every effort to review all concerns.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations, however, we contacted BHSIC on your behalf. BHSIC advised that the claim documents were received May 21, 2024, and your claim will be reviewed within the next 10 days.
It is important to remember that insurance is highly regulated, and documentation is required, for any claim. If you have any claim questions you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
We hope that this helps clarify your concerns.
Sincerely,
Travelex Insurance Services, Inc.
“Travelex Insurance Services policy: Flight Insure PlusEasy to sign up
Roy from CAReview Received: May 6, 2024Was this review helpful?1 out of 1 people found this review helpful