0.2% (445) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2079
4 stars
684
3 stars
388
2 stars
151
1 star
294
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
288,358
Since 2012
MONTHLY SALES
891
Average Monthly Sales Since 2012
REVIEWS
3,624
Since 2012
Overall Rating
4.12 out of 5
Overall Rating 4.12 out of 5
3,624 Reviews Since 2012
Customer Reviews for Trawick International
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
7/23/18
- My bag has not yet been found by Air France since my return flight on July 16
- My file number at AF is YULAF43402
- I completed the inventory form upon request by AF
- I spoke to a pleasant person at Trawick today to let them know that my bag is missing.
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels International Cost Saver excl US
Review Received:
July 17, 2018
Bruno from AB
Verified Squaremouth Customer
No issues.
Was this review helpful to you?
1 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
July 11, 2018
George from WA
Verified Squaremouth Customer
Easy to purchase a policy that fit my needs, as it should be. But since I did not file a claim I cannot comment on the most important aspect of the policy-the claims service from the insurance company.
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1 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels International excl US
Review Received:
July 11, 2018
Darrell Little from IL
Verified Squaremouth Customer
The Trawick International representative was extremely helpful. She knew exactly how to handle our trip itinerary and protect us against unforeseen trip interruption.
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1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
June 21, 2018
Francis from FL
Verified Squaremouth Customer
Always receive good service.
Was this review helpful to you?
1 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
June 20, 2018
Don from TX
Verified Squaremouth Customer
A very reasonable policy & good experience. On-line setup works great. 4th time to use. Will use again.
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1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels International excl US
Review Received:
June 15, 2018
Daneen from NV
Verified Squaremouth Customer
I was traveling to 3 foreign countries with 3 other people (two seniors and a teenager). It was a 'peace of mind' purchase, thinking maybe sprained ankle in Iceland. Before we even touched down for our first connecting flight in Iceland, my friend had a medical emergency. Lot of pain, very unwell, and we ended up staying overnight in Iceland while she was treated for a gallstone she did not know she had. We were relieved it was not appendix, as we feared, but it was an alarming situation. While she was sedated and having tests, I called the international customer service number to ask basic questions for her on how to proceed with payment for the ambulance and hospital and then filing a claim. The representative I talked to was wonderfully patient and helpful and emailed a claim form to her on the spot so that it would be waiting for her when we got home.
We really didn't think we would need to use these emergency policies but since they were affordable, offered good coverages, and would take the question out of coverage in an emergency in a foreign country we bought them "just in case". So glad we did! And very happy with the entire experience with Trawick. I expect that her claim will be handled quickly and in the way the representative described to me by phone.
I intend to go back to Iceland this year and will definitely be buying another travel medical policy from Trawick International. It is now on my permanent "packing list".
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
June 14, 2018
Jennifer from WA
Verified Squaremouth Customer
I let my friends know about squaremouth when they are traveling, although I have never needed myself to file a claim yet. Nowadays it seems foolish to travel without insurance.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels USA
Review Received:
June 12, 2018
Gabriel from Brazil
Verified Squaremouth Customer
Everything was smooth from information getting to purchasing a policy. Outstanding customer service!
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2 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
June 6, 2018
Thomas from CA
Verified Squaremouth Customer
shifting date range one day was easy by the representative
Response From:
Trawick International:
The Trawick International Team
Response Received:
June 6, 2018
We are glad to hear that your request to make a change to your plan went smoothly. Generally speaking when a request to make a change to a current plan is received during business hours, it is taken care of same business day -sometimes within a few minutes. When completed, a new document is emailed to the address we have on file. I am glad that you felt the date change was easy. Thank you for selecting Trawick for your needs!
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1 out of 1 people found this review helpful