Thank you for contacting Squaremouth’s Zero Complaint Team

What’s Next?

  • You will receive a confirmation email requesting to schedule an interview time.
  • During your interview, your dedicated Zero Complaint representative will discuss your claim. At this time, we will request specific documentation that will help us pursue your case.
  • Once we receive your documentation, we will discuss your case with your provider’s claims department to determine a resolution.
  • If your complaint cannot be fairly resolved to our satisfaction, we will remove the provider from our site and no longer sell their products.

Have Questions?

Contact us directly at 1-800-240-0369 or by email at zerocomplaint@squaremouth.com. Our Zero Complaint Team is available weekdays from 9am – 5pm EST and we are delighted to help.

Emergency Assistance

Visit our Emergency Assistance page to find out more about these services and view the contact information for your provider’s emergency assistance department.

Find Your Provider

Help Center

In the help center, our licensed travel insurance experts and claims adjusters answer the most common questions about the claims process.

Get Answers

Report a Claim

Read claims reviews from other customers and find contact information for your provider’s claims department to begin the claims process.

Find Your Provider

What Squaremouth Customers Say About Our Zero Complaint Guarantee

I have to say your Zero Complaint Team really do fight on behalf of consumers. We really appreciate that you actually looked at our situation objectively and went to bat for us. Anyone purchasing insurance through Squaremouth should know that the Zero Complaint Guarantee is not just a slogan but a real commitment to consumers who purchase insurance through Squaremouth.

- Diane from FL

Valuable Service

“Once Squaremouth's Zero Complaint Team got involved, the claim was settled in full in short order. I was extremely pleased with Squaremouth's results. The Zero Complaint Guarantee proved to be a valuable service. In the future, I plan to always buy my travel insurance through Squaremouth.”

- Carl from AL

5-stars for Tenacity

“It was only after Kelly, of your Zero Complaint staff, intervened that I started seeing some results… I can't thank Kelly enough for her efforts. She definitely deserves 5-stars for her tenacity.”

- Asok from CA

Very Pleased

“I have to say that I am very pleased with Squaremouth because of the fast and efficient support I got in different occasions. I will definitely use Squaremouth again for my next trips and will continue to recommend it to my friends that are planning trips.”

- Renan from Brazil