Our goal with each call is to answer that customer’s questions, not to push a sale. If the customer decides to purchase a policy, we downsell, recommending the least expensive policy with the coverage they are looking for. In some cases, this means recommending they don’t purchase a policy at all.
We understand our customers want to be able to get help immediately while traveling, so we designed a login portal with the technology to assist those who need to use their insurance during their trip.
The portal gives our customers access to all the information they need while traveling. They can contact our customer service team, quickly locate their provider’s 24-hour emergency assistance phone number, or report a claim online.
Our unique Zero Complaint Guarantee is our promise to help customers who are dissatisfied with how their claim is handled.
When our customers open a Zero Complaint case, our team of licensed claims adjusters will investigate their claim and mediate on their behalf with the provider. If the claim isn’t handled 100% fairly and honestly, and to our satisfaction, we will remove that provider from our website and stop selling their products