What is our Squaremouth Zero Complaint Guarantee?

Every policy purchased through Squaremouth comes with our unique Zero Complaint Guarantee.

Our Zero Complaint Guarantee is our promise that the travel insurance policy you purchase through Squaremouth is from a reputable provider who will handle your claim fairly and honestly.

If you are unhappy with how your travel insurance claim is handled, our team of licensed claims adjusters will investigate your case and mediate with the provider on your behalf. If the complaint is not resolved to Squaremouth’s satisfaction, we will remove the provider from our website and stop selling their policies.

To open a Zero Complaint case, please contact our Zero Complaint Team at 1-800-240-0369, by email at zerocomplaint@squaremouth.com, or by completing the form below.

Open a Zero Complaint Case

Please complete this form to open a Zero Complaint case. One of our licensed claims adjusters will contact you to discuss your case and explain the next steps.

How Does the Zero Complaint Process Work?

  1. One of our licensed claims adjusters will explain what documentation is required to effectively pursue your case.
  2. Squaremouth will schedule a meeting with your travel insurance provider to present our case for reconsideration if we disagree with the decision.
  3. If any complaint against a travel insurance provider cannot be fairly resolved to our satisfaction, we will remove the provider from our site and no longer sell its policies.

If you have any questions, please contact us directly at 1-800-240-0369 or by email at zerocomplaint@squaremouth.com. Our Zero Complaint Team is available weekdays from 8am – 4pm ET and we are delighted to help.


Please note: This form is to open a Zero Complaint case with Squaremouth, not to file a claim. If you have not filed a claim with your travel insurance provider, please visit our claims page to find their claims contact information.

Emergency Assistance

Visit our Emergency Assistance page to find out more about these services and view the contact information for your provider’s emergency assistance department.

Find Your Provider

Help Center

In the help center, our licensed travel insurance experts and claims adjusters answer the most common questions about the claims process.

Get Answers

Report a Claim

Read claims reviews from other customers and find contact information for your provider’s claims department to begin the claims process.

Find Your Provider

What Squaremouth Customers Say About Our Zero Complaint Guarantee

I have to say your Zero Complaint Team really do fight on behalf of consumers. We really appreciate that you actually looked at our situation objectively and went to bat for us. Anyone purchasing insurance through Squaremouth should know that the Zero Complaint Guarantee is not just a slogan but a real commitment to consumers who purchase insurance through Squaremouth.

- Diane from FL

Valuable Service

“Once Squaremouth's Zero Complaint Team got involved, the claim was settled in full in short order. I was extremely pleased with Squaremouth's results. The Zero Complaint Guarantee proved to be a valuable service. In the future, I plan to always buy my travel insurance through Squaremouth.”

- Carl from AL

5-stars for Tenacity

“It was only after Kelly, of your Zero Complaint staff, intervened that I started seeing some results… I can't thank Kelly enough for her efforts. She definitely deserves 5-stars for her tenacity.”

- Asok from CA

Very Pleased

“I have to say that I am very pleased with Squaremouth because of the fast and efficient support I got in different occasions. I will definitely use Squaremouth again for my next trips and will continue to recommend it to my friends that are planning trips.”

- Renan from Brazil