Travel Insured Travel Insurance Reviews

We were unable to go on our trip.
I’ve filed a claim and am waiting for a response from Travel Insured.

Other than the coverage you offered being somewhat too expensive, all other aspects of working with your firm were just fine.

Seamless experience

Very professional service and I will use again in the future.

Easy to add days to the policy when my itinerary changed, helpful agent.

We'll see how our insurance claim is handled, when our initial flight was cancelled and we missed a day of nonrefundable tours and hotel.

We'll see how our insurance claim is handled, when our initial flight was cancelled and we missed a day of nonrefundable tours and hotel.

Smooth experience buying the policy. Since I did not need to file a claim, I cannot comment on that part of the experience.

I offer these comments constructively as the less good issues are all fixable and show the phone staff is good. The online portal for uploading claim docs was very glitchy and took several tries plus at least one phone call to customer service. After accomplishing that I got a letter saying more documentation was needed as specified below, but nothing was specified. This took another phone call or two to be reassured my submission was complete. The claim determination took a few more than the promised 15 days. I got a prompt response on the phone saying the claim would now be paid in full (which it was) but the same day I received an email asking for more documentation regarding subrogation and saying a final determination would be delayed until those were completed. I ignored that and received payment that day or the following day, as had been promised on the phone.

They were friendly, easy to work with. They explained everything well, sent and received forms easily, the computer interface on forms didn’t work well but emails were pretty good and phone service was excellent