Why buy from Generali Global Assistance

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred and Premium plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

Generali Global Assistance

Overall Rating 4.43
  • 5 stars
    2017
  • 4 stars
    689
  • 3 stars
    242
  • 2 stars
    57
  • 1 star  
    90

80,662
policies sold

0.2%
negative reviews

0.2% (147) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for Generali Global Assistance

Customer Service:
800-874-2442
Hours of Operation:

Monday - Friday: 6am - 6pm PT, Saturday - Sunday: 6am - 3pm PT

Claims Phone:
800-541-3522
Claims Hours of Operation:

Monday - Friday: 6am - 6pm PT

Mail to:
Generali Global Assistance
P.O. Box 939057
San Diego, California 92193-9057
Emergency Assistance:
Inside USA 877-243-4135
Outside USA 240-330-1529
Claims Email:
claims@generalitravelinsurance.com
Fax: 877-300-8670

Policies Offered by Generali Global Assistance


Standard

Policy Description:

If you are looking for a cost effective way to protect your travel investment, the Generali Global Assistance Standard plan may be your solution. Like most diversified plans, it offers Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip for one of the listed covered reasons in the plan.

Another excellent benefit of this plan is Missed Connection coverage, which can help in the event that you miss your cruise or tour departure. If your cruise leaves without you, due to a cancellation or delay of three or more hours of your scheduled airline flight because of adverse weather, Missed Connection Coverage can reimburse you for additional expenses to catch up with your trip.

Along with other valuable coverages (Travel Delay, Medical and Dental, Baggage and Emergency Assistance and Transportation) this plan offers a broad range of concierge services.

- Budget-friendly plan to meet a variety of travelers’ needs.
- Pet Return Service included if you are traveling with a pet and have a medical emergency.
- World-wide 24-hour emergency and concierge services

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Preferred

Policy Description:

If you are looking for a travel insurance plan that offers more coverage and higher benefit limits—particularly in terms of medical benefits—than a basic plan, but at a lower price point than a high-end program, the Preferred plan from Generali Global Assistance could be your best bet.

This popular plan includes all of the same coverages as the Standard plan, plus specific coverages for Sporting Equipment and Sporting Equipment Delay—ideal for skiers, golfers, snorkelers and more, as well as Accidental Death & Dismemberment – Travel Accident if you are injured in an accident while on your trip. The plan also boasts higher benefit limits on coverages compared to what is available with the Standard plan, such as Trip Interruption up to 150% of the total trip cost insured; $1500 of Baggage protection per plan holder; and, $150,000 of Medical and Dental per plan holder.

In addition, if you purchase the Preferred plan prior to or within 24 hours of your final trip payment, you can get coverage for financial insolvency, meaning the plan can reimburse you in case you are forced to cancel or interrupt your trip if one of your travel suppliers (airline, cruise line or tour operator) discontinues operations due to insolvency, with or without filing bankruptcy.

Last, but not least, this plan comes with a variety of services designed to help you get the most from your vacation and give you a little extra peace of mind. For example, On Demand Medical Care can instantly connect you with a network of physicians for information, advice and treatment through a service called Teladoc. And with No Out-of-Pocket Medical, you can receive payment reimbursement up to $1,000 for acute treatments from a trusted provider if you get sick or injured while traveling. Please note that Teladoc services may not be available in all states and international services may be limited.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Premium

Policy Description:

If you are looking for even more protection for a luxury vacation, the Premium plan from Generali Global Assistance may be your answer. This plan offers the highest-available coverage limits of all three Generali plans offered by Insure My Trip, including Trip Interruption up to 175% of the total trip cost insured; $2,000 for Baggage and Sporting Equipment coverage per plan holder; and, $1 million in Emergency Assistance and Transportation coverage per plan holder.

This plan also includes:
- Coverage for pre-existing conditions within 24 hours of final payment provided you are medically able to travel when you purchase insurance and you insure 100% of your pre-paid trip costs that may be subject to cancellation penalties or restrictions.
- Rental Car coverage to protect against certain damages to your rental car while on your trip (not available for residents of Texas).
- Optional Trip Cancellation for Any Reason coverage, when certain requirements are met, which can reimburse up to 75% of your insured trip cost if you have to cancel your trip 48 hours or more before your scheduled departure date for a reason not included under Trip Cancellation coverage (not available to residents of New York).

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)

Compare All Policies for Generali Global Assistance

Recent Customer Reviews for Generali Global Assistance

Overall Rating 4.43 Out of 5

View all Generali Global Assistance reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 3,314 Reviews Since 2004

  • Overall Rating 5 out of 5
    Policy:
    Premium
    Review Received:
    April 3, 2020
    Wandra from FL Verified Squaremouth Customer

    Overall excellent service. There was a delay in processing my claim but not overly long. I can understand due to the outbreak. Once everything was received they processed my claim quickly. I will definitely use both services for trip insurance again. It may a bit more expensive but cancel for any reason coverage is a 100% worth it.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    March 30, 2020
    Graham from FL Verified Squaremouth Customer

    We cancelled our trip the day before departure because of the COVID-19 news here in the US and South Africa, our trip destination. We filed a claim for trip cancellation but it was refused. Generalli is maintaining the position that our reason for cancellation is NOT covered.

    They did acknowledge the "difficult circumstances" and will be sending us a voucher for the price of the travel insurance for a future trip.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:
    March 31, 2020

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Actually, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Standard
    Review Received:
    March 30, 2020
    Joel from FL Verified Squaremouth Customer

    They did not answer their phones for days!!!

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:
    March 31, 2020

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal call volume as a result of the Coronavirus escalation. A dedicated team member is looking into this further and will be reaching out to you very soon.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    March 29, 2020
    Robert from IL Verified Squaremouth Customer

    The insurance was for my husband. We were supposed to return to the US on March 12 but were delayed due to weather. The next day, March 13, was the last day we could fly out and the plane was oversold. We got a new reservation for April 15. Consequently I needed to extend my husband's insurance. E-mail contacts with Customer Service did not get a response at all, even as of todayäs date March 29.. Luckily we were able to get a new one-way ticket back to the US on March 15. Filed a claim with the insurance and have not heard anything back but conflicting information. Filed everything and now I get back info showing different informations. Would not recommend this company. And who are they? Bought from Generali and get responses back from CSA.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:
    April 3, 2020

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing a higher than normal claim volume as a result of the Coronavirus escalation and we are currently experiencing a 30-40 day turn time for processing. Your claim number is 20021956 and a claim representative will be reaching out shortly. Thank you for your continued patience and understanding. Your travel insurance plans are administered by Customized Services Administrators, Inc., (CSA), CA Lic. No. 0821931, located in San Diego, CA and doing business as Generali Global Assistance & Insurance Services.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    March 29, 2020
    joseph from SC Verified Squaremouth Customer

    Policy is worthless during a pandemic

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:
    April 1, 2020

    Thank you for your purchase. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

    Was this review helpful to you?

    0 out of 0 people found this review helpful