Why buy from Generali Global Assistance

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred and Premium plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

Generali Global Assistance

Overall Rating 4.44
  • 5 stars
    1994
  • 4 stars
    680
  • 3 stars
    236
  • 2 stars
    54
  • 1 star  
    80

78,255
policies sold

0.5%
negative reviews

0.5% (353) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for Generali Global Assistance

Customer Service:
800-874-2442
Hours of Operation:

Monday - Friday: 6am - 6pm PT, Saturday - Sunday: 6am - 3pm PT

Claims Phone:
800-541-3522
Claims Hours of Operation:

Monday - Friday: 6am - 6pm PT

Mail to:
Generali Global Assistance
P.O. Box 939057
San Diego, California 92193-9057
Emergency Assistance:
Inside USA 877-243-4135
Outside USA 240-330-1529
Claims Email:
claims@generalitravelinsurance.com
Fax: 877-300-8670

Policies Offered by Generali Global Assistance


Standard

Policy Description:

If you are looking for a cost effective way to protect your travel investment, the Generali Global Assistance Standard plan may be your solution. Like most diversified plans, it offers Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip for one of the listed covered reasons in the plan.

Another excellent benefit of this plan is Missed Connection coverage, which can help in the event that you miss your cruise or tour departure. If your cruise leaves without you, due to a cancellation or delay of three or more hours of your scheduled airline flight because of adverse weather, Missed Connection Coverage can reimburse you for additional expenses to catch up with your trip.

Along with other valuable coverages (Travel Delay, Medical and Dental, Baggage and Emergency Assistance and Transportation) this plan offers a broad range of concierge services.

- Budget-friendly plan to meet a variety of travelers’ needs.
- Pet Return Service included if you are traveling with a pet and have a medical emergency.
- World-wide 24-hour emergency and concierge services

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Preferred

Policy Description:

If you are looking for a travel insurance plan that offers more coverage and higher benefit limits—particularly in terms of medical benefits—than a basic plan, but at a lower price point than a high-end program, the Preferred plan from Generali Global Assistance could be your best bet.

This popular plan includes all of the same coverages as the Standard plan, plus specific coverages for Sporting Equipment and Sporting Equipment Delay—ideal for skiers, golfers, snorkelers and more, as well as Accidental Death & Dismemberment – Travel Accident if you are injured in an accident while on your trip. The plan also boasts higher benefit limits on coverages compared to what is available with the Standard plan, such as Trip Interruption up to 150% of the total trip cost insured; $1500 of Baggage protection per plan holder; and, $150,000 of Medical and Dental per plan holder.

In addition, if you purchase the Preferred plan prior to or within 24 hours of your final trip payment, you can get coverage for financial insolvency, meaning the plan can reimburse you in case you are forced to cancel or interrupt your trip if one of your travel suppliers (airline, cruise line or tour operator) discontinues operations due to insolvency, with or without filing bankruptcy.

Last, but not least, this plan comes with a variety of services designed to help you get the most from your vacation and give you a little extra peace of mind. For example, On Demand Medical Care can instantly connect you with a network of physicians for information, advice and treatment through a service called Teladoc. And with No Out-of-Pocket Medical, you can receive payment reimbursement up to $1,000 for acute treatments from a trusted provider if you get sick or injured while traveling. Please note that Teladoc services may not be available in all states and international services may be limited.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Premium

Policy Description:

If you are looking for even more protection for a luxury vacation, the Premium plan from Generali Global Assistance may be your answer. This plan offers the highest-available coverage limits of all three Generali plans offered by Insure My Trip, including Trip Interruption up to 175% of the total trip cost insured; $2,000 for Baggage and Sporting Equipment coverage per plan holder; and, $1 million in Emergency Assistance and Transportation coverage per plan holder.

This plan also includes:
- Coverage for pre-existing conditions within 24 hours of final payment provided you are medically able to travel when you purchase insurance and you insure 100% of your pre-paid trip costs that may be subject to cancellation penalties or restrictions.
- Rental Car coverage to protect against certain damages to your rental car while on your trip (not available for residents of Texas).
- Optional Trip Cancellation for Any Reason coverage, when certain requirements are met, which can reimburse up to 75% of your insured trip cost if you have to cancel your trip 48 hours or more before your scheduled departure date for a reason not included under Trip Cancellation coverage (not available to residents of New York).

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)

Compare All Policies for Generali Global Assistance

Recent Customer Reviews for Generali Global Assistance

Overall Rating 4.44 Out of 5

View all Generali Global Assistance reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 3,263 Reviews Since 2004

  • Overall Rating 1 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    Asked to take two people from the policy. Said they would adjust. But still got charged with full amount.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. The error regarding your request has been corrected, and a dedicated team member has issued your refund. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we hope you will consider us again for your next trip.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    Verified Squaremouth Customer

    Exceedingly difficult to reach customer service via phone, via email they respond (usually within 24-48hrs, sometimes not at all). I called repeatedly while on holiday due to missing luggage....no answer. I definitely wouldn’t use generali global assistance again.

    Review Updated: 01/22/2020

    My claim repersentative at Generali Global was Caitlin Strand, the issue occurred when I attempted to file a claim with generali global. I filed a complaint with squaremouth because I was unable to reach anyone by phone at generali global (even on the emergency line). Generali denied my claim because the airport (Accra) did not provide me with proof that the bags arrived delayed, although I had proof that the bags were missing, 2 news articles (it made national news because over 100 bags were missing from our flight), and pictures of the retrieved bags...the claim was still denied. Logic would have made a reasonable person think of the ease that someone could have said that they never received either bag (remember I had proof of the missing bag) and received a MUCH higher payout, but I was honest...I was only seeking $200 reimbursement for incidentals as outlined in the policy, however reason and logic didn't prevail. I've filed a formal complaint with the NY State Insurance commission and await a resolution.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to make the claim process as user-friendly as possible. Our records indicate that there is now an open claim for you in our system. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we will be glad to assist you further.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    We have not been able to contact them. We were on hold for almost 1/2 hour. The web page they told us to access our claim was non existent. The page said it was for sale so we have not been able to file a claim and we have tried many ways. We feel that this company might be fraudulent. We are thinking about turning it into the TV Channel fraud line.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    Thank you for your review. We value the feedback from our customers and appreciate the time it took for you to share your experience with us. We apologize that you had a difficult time with your transaction. Our goal is to make filing a claim as user-friendly as possible. Please contact (800) 348-9505 or csa@csatravelprotection.com and a dedicated team member can assist you further.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    Customer service was very professional and efficient. Price for our coverage was a great value. Gave us peace of mind throughout our European trip.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    Thank you for your positive review! Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and hope you will consider us again for your next trip!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    The website was user-friendly and it was easy to choose the right policy. There were plenty of options.

    Was this review helpful to you?

    0 out of 0 people found this review helpful