Why buy from Generali Global Assistance

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred and Premium plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

Generali Global Assistance

Overall Rating 4.42
  • 5 stars
    2022
  • 4 stars
    690
  • 3 stars
    248
  • 2 stars
    62
  • 1 star  
    93

80,495
policies sold

0.2%
negative reviews

0.2% (155) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for Generali Global Assistance

Customer Service:
800-874-2442
Hours of Operation:

Monday - Friday: 6am - 6pm PT, Saturday - Sunday: 6am - 3pm PT

Claims Phone:
800-541-3522
Claims Hours of Operation:

Monday - Friday: 6am - 6pm PT

Mail to:
Generali Global Assistance
P.O. Box 939057
San Diego, California 92193-9057
Emergency Assistance:
Inside USA 877-243-4135
Outside USA 240-330-1529
Claims Email:
claims@generalitravelinsurance.com
Fax: 877-300-8670

Policies Offered by Generali Global Assistance


Standard

Policy Description:

If you are looking for a cost effective way to protect your travel investment, the Generali Global Assistance Standard plan may be your solution. Like most diversified plans, it offers Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip for one of the listed covered reasons in the plan.

Another excellent benefit of this plan is Missed Connection coverage, which can help in the event that you miss your cruise or tour departure. If your cruise leaves without you, due to a cancellation or delay of three or more hours of your scheduled airline flight because of adverse weather, Missed Connection Coverage can reimburse you for additional expenses to catch up with your trip.

Along with other valuable coverages (Travel Delay, Medical and Dental, Baggage and Emergency Assistance and Transportation) this plan offers a broad range of concierge services.

- Budget-friendly plan to meet a variety of travelers’ needs.
- Pet Return Service included if you are traveling with a pet and have a medical emergency.
- World-wide 24-hour emergency and concierge services

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Preferred

Policy Description:

If you are looking for a travel insurance plan that offers more coverage and higher benefit limits—particularly in terms of medical benefits—than a basic plan, but at a lower price point than a high-end program, the Preferred plan from Generali Global Assistance could be your best bet.

This popular plan includes all of the same coverages as the Standard plan, plus specific coverages for Sporting Equipment and Sporting Equipment Delay—ideal for skiers, golfers, snorkelers and more, as well as Accidental Death & Dismemberment – Travel Accident if you are injured in an accident while on your trip. The plan also boasts higher benefit limits on coverages compared to what is available with the Standard plan, such as Trip Interruption up to 150% of the total trip cost insured; $1500 of Baggage protection per plan holder; and, $150,000 of Medical and Dental per plan holder.

In addition, if you purchase the Preferred plan prior to or within 24 hours of your final trip payment, you can get coverage for financial insolvency, meaning the plan can reimburse you in case you are forced to cancel or interrupt your trip if one of your travel suppliers (airline, cruise line or tour operator) discontinues operations due to insolvency, with or without filing bankruptcy.

Last, but not least, this plan comes with a variety of services designed to help you get the most from your vacation and give you a little extra peace of mind. For example, On Demand Medical Care can instantly connect you with a network of physicians for information, advice and treatment through a service called Teladoc. And with No Out-of-Pocket Medical, you can receive payment reimbursement up to $1,000 for acute treatments from a trusted provider if you get sick or injured while traveling. Please note that Teladoc services may not be available in all states and international services may be limited.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Premium

Policy Description:

If you are looking for even more protection for a luxury vacation, the Premium plan from Generali Global Assistance may be your answer. This plan offers the highest-available coverage limits of all three Generali plans offered by Insure My Trip, including Trip Interruption up to 175% of the total trip cost insured; $2,000 for Baggage and Sporting Equipment coverage per plan holder; and, $1 million in Emergency Assistance and Transportation coverage per plan holder.

This plan also includes:
- Coverage for pre-existing conditions within 24 hours of final payment provided you are medically able to travel when you purchase insurance and you insure 100% of your pre-paid trip costs that may be subject to cancellation penalties or restrictions.
- Rental Car coverage to protect against certain damages to your rental car while on your trip (not available for residents of Texas).
- Optional Trip Cancellation for Any Reason coverage, when certain requirements are met, which can reimburse up to 75% of your insured trip cost if you have to cancel your trip 48 hours or more before your scheduled departure date for a reason not included under Trip Cancellation coverage (not available to residents of New York).

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)

Compare All Policies for Generali Global Assistance

Recent Customer Reviews for Generali Global Assistance

Overall Rating 4.42 Out of 5

View all Generali Global Assistance reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 3,334 Reviews Since 2004

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    May 22, 2020
    Patricia from PA Verified Squaremouth Customer

    Beware of their coverage unless you have a professional read all the fine print in detail, and don't expect them to be reasonable in handling claims!
    In early Feb. 2020, I purchased travel insurance for a trip to the UK and Italy in late April. On March 6, the airline cancelled the flight into Italy, and I agreed to cancel the entire trip and get a full refund of the airfare, as the Covid situation was worsening in Italy. I was also able to get a partial refund of ground costs from the tour operator. I claimed the remaining cost of roughly $1200 from Generali (about 15% of the coverage I purchased). They refused to give me any cash compensation, on grounds that this was a "foreseeable event" when I purchased my coverage, and that they had declared no coverage for Covid-related claims on Jan. 29th (i.e. before I purchased my coverage ). However, they did not post this exclusion anywhere on on the policy I received from them, or on their website.
    In fact, as of Jan 29th, there were zero reported Covid cases in the UK and the first 2 cases were reported in Italy "between late Jan. to early Feb"., according to Statista.com. Given that Covid was barely present in the countries I planned to visit at the time I purchased the coverage, and there was nothing evident on the Generali website or policy to indicate that they had already decided to exclude Covid coverage, I think it is unreasonable that they would reject my claim for a modest amount of the total coverage I paid for.
    Squaremouth supported Generali, because there is a clause deeply buried in the fine print of the policy to say that Generali excluded coverage of epidemics/ pandemics. This exclusion was so deeply buried that I missed it, though I read the policy carefully before purchasing. If they had in fact already decided to exclude coverage of Covid as of Jan. 29th, an honest approach would have been to state this exclusion clearly upfront on their policies, not to bury a general exclusion of epidemics/pandemics in the fineprint where only professionals would see it, and then deny even a modest claim for compensation.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    April 19, 2020
    VIRGINIA from FL Verified Squaremouth Customer

    It was impossible to be in contact with the carrier. I was on hold for many hours and never connected with a customer service rep.

    I emailed them in order to have a record and it took four weeks to get a reply email.

    I will be filing a claim.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:
    April 21, 2020

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. Thank you for your continued patience.

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    0 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    April 17, 2020
    ronald from CT Verified Squaremouth Customer

    Because my cruise was canceled because of the pandemic, I am trying to receive a refund. Royal Caribbean refunded the cost of the cruise. I tried numerous times to contact them and of course no one answered! Also trying to get onto their website was difficult because of the weird spelling of there name. I am 82 years old and didn't see the I in the name. I finally found the correct website to file on (it wasn't Generali) Trying to get a password to work was difficult! And I finally found the correct website after much frustration and I finally was able to submit my claim. However the confirmation I received gave me no indication of when my claim will be completed.

    I take many cruises and felt I had finally found an insurance company with reasonable prices. Not I know why that is ----its can be very confusing to file a claim with them and I think they want people to think its not worth the aggravation to file a one!!!

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:
    April 17, 2020

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation and we are currently experiencing a 30-40 day turn time for processing. Thank you for your continued patience.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    April 11, 2020
    GARY from CO Verified Squaremouth Customer

    Received a full refund of the policy amount even though I was a day late in filing to cancel policy. Will use again when travel resumes. They treated me fairly.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    April 10, 2020
    Ross Mercer from OR Verified Squaremouth Customer

    I acquired a policy to cover expenses for a bike trip scheduled for about April 1. The trip was cancelled due to the virus, but was rescheduled for October 2020. I contacted Generali in hopes of just changing the policy coverage date; still about one week in length, just at a different time of the year. This seemed the easiest way maintain coverage without canceling the policy or making a claim. I was told that I could do that but there would be an added premium of several hundred dollars. I questioned this as the trip was in every respect unchanged from the original. I was told that the time between this request and the trip was sufficiently long to force Generali to add the premium.
    An option was to wait until July and then request the date change. I am uncertain about the likelihood of this happening and may yet simply make a claim and be reimbursed. When a simple date change on the policy would correct this, a claim seems unnecessary.
    Your thoughts?

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:
    April 16, 2020

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The calculated plan cost depends on a variety of factors including days to departure. Regarding filing a claim, coverages vary by plan purchased and supporting documentation is required in order to determine coverage eligibility at the time of filing. A dedicated team member will be reaching out to you to help you better understand your options.

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    3 out of 4 people found this review helpful