Why buy from Generali Global Assistance

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred and Premium plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

Generali Global Assistance

Overall Rating 4.45
  • 5 stars
    1984
  • 4 stars
    676
  • 3 stars
    235
  • 2 stars
    54
  • 1 star  
    78

76,010
policies sold

0.5%
negative reviews

0.5% (351) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for Generali Global Assistance

Customer Service:
800-874-2442
Hours of Operation:

Monday - Friday: 6am - 6pm PT, Saturday - Sunday: 6am - 3pm PT

Claims Phone:
800-541-3522
Claims Hours of Operation:

Monday - Friday: 6am - 6pm PT

Mail to:
Generali Global Assistance
P.O. Box 939057
San Diego, California 92193-9057
Emergency Assistance:
Inside USA 877-243-4135
Outside USA 240-330-1529
Claims Email:
claims@generalitravelinsurance.com
Fax: 877-300-8670

Policies Offered by Generali Global Assistance


Standard

Policy Description:

If you are looking for a cost effective way to protect your travel investment, the Generali Global Assistance Standard plan may be your solution. Like most diversified plans, it offers Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip for one of the listed covered reasons in the plan.

Another excellent benefit of this plan is Missed Connection coverage, which can help in the event that you miss your cruise or tour departure. If your cruise leaves without you, due to a cancellation or delay of three or more hours of your scheduled airline flight because of adverse weather, Missed Connection Coverage can reimburse you for additional expenses to catch up with your trip.

Along with other valuable coverages (Travel Delay, Medical and Dental, Baggage and Emergency Assistance and Transportation) this plan offers a broad range of concierge services.

- Budget-friendly plan to meet a variety of travelers’ needs.
- Pet Return Service included if you are traveling with a pet and have a medical emergency.
- World-wide 24-hour emergency and concierge services

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Preferred

Policy Description:

If you are looking for a travel insurance plan that offers more coverage and higher benefit limits—particularly in terms of medical benefits—than a basic plan, but at a lower price point than a high-end program, the Preferred plan from Generali Global Assistance could be your best bet.

This popular plan includes all of the same coverages as the Standard plan, plus specific coverages for Sporting Equipment and Sporting Equipment Delay—ideal for skiers, golfers, snorkelers and more, as well as Accidental Death & Dismemberment – Travel Accident if you are injured in an accident while on your trip. The plan also boasts higher benefit limits on coverages compared to what is available with the Standard plan, such as Trip Interruption up to 150% of the total trip cost insured; $1500 of Baggage protection per plan holder; and, $150,000 of Medical and Dental per plan holder.

In addition, if you purchase the Preferred plan prior to or within 24 hours of your final trip payment, you can get coverage for financial insolvency, meaning the plan can reimburse you in case you are forced to cancel or interrupt your trip if one of your travel suppliers (airline, cruise line or tour operator) discontinues operations due to insolvency, with or without filing bankruptcy.

Last, but not least, this plan comes with a variety of services designed to help you get the most from your vacation and give you a little extra peace of mind. For example, On Demand Medical Care can instantly connect you with a network of physicians for information, advice and treatment through a service called Teladoc. And with No Out-of-Pocket Medical, you can receive payment reimbursement up to $1,000 for acute treatments from a trusted provider if you get sick or injured while traveling. Please note that Teladoc services may not be available in all states and international services may be limited.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Premium

Policy Description:

If you are looking for even more protection for a luxury vacation, the Premium plan from Generali Global Assistance may be your answer. This plan offers the highest-available coverage limits of all three Generali plans offered by Insure My Trip, including Trip Interruption up to 175% of the total trip cost insured; $2,000 for Baggage and Sporting Equipment coverage per plan holder; and, $1 million in Emergency Assistance and Transportation coverage per plan holder.

This plan also includes:
- Coverage for pre-existing conditions within 24 hours of final payment provided you are medically able to travel when you purchase insurance and you insure 100% of your pre-paid trip costs that may be subject to cancellation penalties or restrictions.
- Rental Car coverage to protect against certain damages to your rental car while on your trip (not available for residents of Texas).
- Optional Trip Cancellation for Any Reason coverage, when certain requirements are met, which can reimburse up to 75% of your insured trip cost if you have to cancel your trip 48 hours or more before your scheduled departure date for a reason not included under Trip Cancellation coverage (not available to residents of New York).

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)

Compare All Policies for Generali Global Assistance

Recent Customer Reviews for Generali Global Assistance

Overall Rating 4.45 Out of 5

View all Generali Global Assistance reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 3,246 Reviews Since 2004

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We purchased travel insurance before our trip with the understanding that we would be assisted should out trip be interrupted. I had a a first time grand Mal seizure while on the plane heading home. We were diverted to Hamburg, Germany with my wife also having her trip interrupted. After I was released from the hospital we were only offered compensation for my travel home. (economy not assisted). This was unacceptable. My wifes trip was also interrupted due to my medical emergency. I was in a weakened state and I had not fully recovered from the seizure or adapted to the antiseizure meds. We felt we needed to get home asap- and booked a business class ticket for which we feel we should be compensated.
    I will also be submitting the medical bills incurred during this episode.

    Thank you,
    Michael Zwerdling

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Our records indicate that the travel recommendations issued by our Travel Assistance team were based on a medical consult with the treating facility and were in line with the patient’s condition at discharge. If you need assistance filing your claim or have additional questions, please contact (800) 348-9505 or csa@csatravelprotection.com.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Friendly, professional service with helpful suggestions about making a selection to best suit us

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had a lot of questions about the policy before we booked our trip, and the nice person that helped me was patient, kind, helpful, and very informative.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    It was difficult to communicate from out of country and difficult to figure out how to get assistance.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    Thank you for your review. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We will consider your input as we continue to improve our customer experience. We value your feedback and hope you will consider us again for your next trip!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We had a problem with one leg of our ticket being dropped out of our reservation due to a credit card fraud protection action. It required us to make a separate reservation for that segment, to have to leave our tour one day early and to stay overnight an additional night. We called and were told none of that could be covered by the insurance. Given that, we felt we spent a lot of money on insurance that was not helpful.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or csa@csatravelprotection.com with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel.

    Was this review helpful to you?

    1 out of 1 people found this review helpful