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Why Choose Generali Global Assistance for Travel Insurance

Notable Features
  • 4.5/5 star rating from Forbes Advisor
  • All policies hold at least an AM Best’s Rating of A
  • Policies underwritten by Generali U.S. Branch

Generali Global Assistance is one of the biggest, and most trusted, names in travel insurance. Their three core plans cater to travelers of all ages and provide an abundance of valuable benefits to cover the most common traveler concerns. Key benefits included in all Generali plans include Trip Cancellation, Trip Interruption, Travel Delay, Emergency Medical, and Medical Evacuation.

On Squaremouth, you can find Generali Global Assistance’s Standard, Preferred and Premium policies, each offering varying degrees of coverage. In addition to cancellation coverage, all plans offered by Generali offer medical coverage that meets Squaremouth’s recommendations for international travel. They also offer plans with generous delay and baggage benefits for travelers with those concerns.

Generali Global Assistance is consistently among the most popular and highest rated providers on Squaremouth, with only 0.2% of their customers giving the provider negative review. Policyholders rate their experience with customer service highly, including those that went through Generali Global Assistance’s claims process.

This provider summary was written internally by a Squaremouth policy expert.

About Generali Global Assistance

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred and Premium plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

Generali Global Assistance

Overall Rating 4.32
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 star  

policies sold

negative reviews

0.2% (312) negative reviews to sales
Average on Squaremouth is 0.2%

Verified Customer Reviews

  • 4,558 Reviews Since 2004

  • Rating 4 out of 5
    Review Received:
    July 16, 2024
    John from NY Verified Squaremouth Customer

    Had to change the policy and it took one quick phone call

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Review Received:
    July 13, 2024
    David from NY Verified Squaremouth Customer

    Your policy provisions were of the strongest of all the policies we reviewed with plenty of options. Pricing was also very favorable. I had questions about the option to cover car rental insurance and called the service rep. They were very informative and helpful in explaining the options. I would certainly use Generali for future trips and have recommended them to others. Great product coupled with great service and ability to get a quick connection to a live person is worth the 5 star rating

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Review Received:
    July 11, 2024
    Tina from OH Verified Squaremouth Customer

    The Customer Service Rep I spoke to today was helpful in answering my questions and I will be filing a claim soon. I hope I have a better outcome for my claim with Generali than I had with IMG on my last trip as my claim was denied and it was the first travel insurance claim I've had to make.

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    3 out of 4 people found this review helpful
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All reviews are from Generali Global Assistance customers

Contact Information for Generali Global Assistance

Customer Service:
Hours of Operation:

Everyday, 24 hours per day

Claims Phone:
Claims Hours of Operation:

Monday - Friday: 6am - 6pm PT

Mail to:
Generali Global Assistance
P.O. Box 939057
San Diego, California 92193-9057
Emergency Assistance:
Inside USA 877-243-4135
Outside USA 240-330-1529
Claims Email:
Fax: 877-300-8670
Provider Claims Website