Why buy from Travelex Insurance Services

Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!

Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.

Dream. Explore, Travel On.

Travelex Insurance Services

Overall Rating 4.45
  • 5 stars
    1079
  • 4 stars
    380
  • 3 stars
    160
  • 2 stars
    23
  • 1 star  
    29

58,875
policies sold

0.4%
negative reviews

0.4% (255) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for Travelex Insurance Services

Customer Service:
800-819-9004
Hours of Operation:

Weekdays, 8:00am – 7:00pm CST

Claims Phone:
855-205-6054
Claims Hours of Operation:

Weekdays, 7:00am to 7:00pm CST

Mail to:
Travelex Insurance Services
Berkshire Hathaway Specialty Insurance PO Box 31003
Charlotte, North Carolina 28231 - 1003
Emergency Assistance:
Inside USA 855-892-6495
Outside USA 603-328-1373
Claims Email:
travelex.claims@bhspecialty.com
Fax: Travelex Insurance Services has not provided a fax number for claims.
Provider Claims Website

Policies Offered by Travelex Insurance Services


Travel Basic

Policy Description:

Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering with Pre- Existing Conditions Waiver and Cancel for Work Reasons if purchased within 15 days from initial deposit.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Travel Select

Policy Description:

Travel Select, a highly popular travel protection plan for families, includes children at no additional cost and the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built in benefits like Cancel for Business Reasons along with the ability to customize with Cancel for Any Reason.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure

Policy Description:

Flight Insure offers single trip coverage for all ages including trip delays, three benefit options for flight accidents, along with 24/7 travel assistance and concierge services starting at just $17.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure Plus

Policy Description:

Flight Insure Plus includes coverage for flight accidental death and dismemberment, emergency medical expenses, emergency medical evacuation & repatriation, lost, stolen, damaged or delayed baggage and trip delay for a single trip. Includes 24/7 travel assistance and concierge services.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)

Compare All Policies for Travelex Insurance Services

Recent Customer Reviews for Travelex Insurance Services

Overall Rating 4.45 Out of 5

View all Travelex Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,874 Reviews Since 2004

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    It took many months to process a very simple claim for one night of hotel expenses due to a missed airline connection. It took weeks for customer service to respond to emails, and they requested multiple documents irrelevant to our claim. Extremely frustrating.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Having submitted complete documentation the claim was paid in full within a few weeks. No complaints at all.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Smooth and efficient service and still a reasonable price.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are glad to hear that everything was smooth and efficient.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I called in about making a claim for a flight delay and the agent was a bit gruff but gave me the information I needed to understand what was needed for a claim and more information on my benefits.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to express your concerns on Squaremouth.

    Travelex Insurance Services prides ourselves on our exemplary customer service, and we would like the opportunity to review the phone call that was made.

    While our Claim Administrator did find an email that they responded as to what documentation is needed, we were unable to locate any calls from the phone number provided on the policy purchased (TSB224518).

    Please provide the phone number you dialed (if available) and the number you called from, along with the approximate date and time you called, to TISReviews@TravelexInsurance.com.

    Kind Regards,
    Amber

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Okay experience signing up. Have no idea about a claim. I bought based on reviews of claims. Thankfully I did not have to use the product. Although after reading the fine print I will always buy within days of purchasing the tour or travel. Much of my trip turned out not to be covered had I need the insurance. I will be more informed next trip.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post on Squaremouth.

    Travelex does offer a few different policies, depending on the coverage needed. It is important to purchase the Travel Select policy within 21 days of your first money down on the trip, in order to be eligible for the certain benefits. Such as Financial Default, Pre-Existing Medical Conditions Exclusion Waiver, and some of the optional upgrades. All terms, conditions, limitations, and exclusions apply.

    If you have coverage questions about our policies, you may contact our Customer Solutions Department at 1-800-228-9792, Monday – Friday, 7:00am – 7:00 pm CST.

    Thank you again, and we look forward to insuring all your future travels.

    Kind Regards,
    Amber

    Was this review helpful to you?

    2 out of 2 people found this review helpful