About Travelex Insurance Services
Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!
Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.
Dream. Explore, Travel On.
51,134
policies sold
0.5%
negative reviews
0.5% (253) negative reviews to sales
Average on Squaremouth is 0.4%
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5 stars
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4 stars
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3 stars154
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2 stars22
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1 star28
Contact Information for Travelex Insurance Services
800-819-9004
Hours of Operation:
Weekdays, 8:00am – 7:00pm CST
855-205-6054
Claims Hours of Operation:
Weekdays, 7:00am to 7:00pm CST
Charlotte, North Carolina 31003
Outside USA 603-328-1373 (collect call)
travelex.claims@bhspecialty.com
Fax: Travelex Insurance Services has not provided a fax number for claims.
Recent Customer Reviews for Travelex Insurance Services
View all Travelex Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 3 out of 5Policy:
Travel SelectReview Received:
From: DC from MD Verified Squaremouth CustomerPolite, but not terribly helpful.
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0 out of 0 people found this review helpful -
Overall Rating 3 out of 5Policy:
Travel SelectReview Received:
From: Anne from FL Verified Squaremouth CustomerNot very helpful customer service. Spoken to them a couple of times. In the process of filing a claim. Very disappointed to learn that it can take up to 4 weeks to process my trip delay claim. Looking up my policy now to try and interpret my coverage
Response From:
Travelex Insurance Services:
AmberResponse Received:
Travelex would like to thank you for taking the time to post about your experience on Squaremouth.
We have escalated your concerns with the Claims Department and have been advised that an examiner has contacted you to help clarify what documents are required to process your claim.
Please be assured that upon receipt of the claim forms and supporting documentation, the claim examiner will promptly process your claim. It is in no way their intention to make things difficult for our Insureds.
We trust that you understand that insurance is highly regulated and in order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.
Should you have any additional questions about your claim you can contact the Claims Department at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber
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2 out of 2 people found this review helpful -
Overall Rating 5 out of 5Policy:
Travel SelectReview Received:
From: Madison from CO Verified Squaremouth CustomerMy phone was lost or stolen while I was on my trip. I just had to submit a police report and the file the claim and I had a check in the mail really quickly. Very easy to do! Already bought the same travel insurance for my next trip! It was really worth it!
Response From:
Travelex Insurance Services:
AmberResponse Received:
Thank you so much for your kind words.
It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
Thank you again and we look forward to insuring all your future trips!
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1 out of 1 people found this review helpful -
Overall Rating 5 out of 5Policy:
Travel SelectReview Received:
From: Laura from FL Verified Squaremouth CustomerI had a good experience and fortunately, did not need to file a claim. Thank you!
Response From:
Travelex Insurance Services:
AmberResponse Received:
Thank you for taking the time to provide your feedback!
We are so happy to hear about your experience and look forward to doing business with you again.
Thanks again and have a wonderful day!
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
Travel SelectReview Received:
From: T from NV Verified Squaremouth CustomerWow - I've never had such a great experience dealing with an insurance company - they were efficient, pleasant, and repaid my claim with no hassle. Thrilled
Response From:
Travelex Insurance Services:
AmberResponse Received:
Thank you for taking the time to post!
We appreciate the excellent rating. We are so happy to hear that our claims process and reimbursement was efficient and hassle free.
Thanks again and have a wonderful day!
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0 out of 0 people found this review helpful
Policies offered by Travelex Insurance Services
Travel Basic
Policy Description:
Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering with Pre- Existing Conditions Waiver and Cancel for Work Reasons if purchased within 15 days from initial deposit.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Travel Select
Policy Description:
Travel Select, a highly popular travel protection plan for families, includes children at no additional cost and the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built in benefits like Cancel for Business Reasons along with the ability to customize with Cancel for Any Reason.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Insurance Providers
- April Travel Protection
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- HTH Travel Insurance
- IMG
- iTravelInsured
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners Inc
- Tin Leg
- Tokio Marine HCC Medical Insurance Services
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
Additional Information