Travelex Insurance Services

Thank you for your review on Squaremouth.

The policy details were sent to you via email on 03/06/2019 at 3:37 pm, when you purchased the Travel Select plan.

Attached in the email is the Confirmation of Coverage (COC), with your personal and trip information listed.

The COC does have the benefit schedule and phone numbers in case of an emergency, at the bottom of the page, so you can cut it out and carry it with you.

This gives you the convenience of having a pocket-size, portable version of the policy information, while you are traveling.

Thank you again for reaching out and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

Thank you for taking the time to provide your feedback, we appreciate the excellent rating!

We are happy to hear that your experience with our Claim Administrator (Berkshire Hathaway Specialty Insurance) was efficient and reimbursement for losses were received promptly.

Thanks again, have a wonderful day and a Happy New Year!

Kind Regards,
Marcy

Thank you for taking the time to express your concerns on Squaremouth. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.

After reviewing the details of the discussion on 12/13/19 with the Travelex Customer Solutions representative, we have determined that the focus of the call was how to extend the coverage on your existing insurance policy. The Travelex representative advised and clarified the process to extend your coverage.

While Travelex can assist the insured travelers with questions relating to their insurance coverage, Travelex does not have the authority or capacity to change an airline ticket.

In the event, you need to file a claim please contact the Claim Administrator by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.