Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!
Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.
Dream. Explore, Travel On.
Weekdays, 8:00am – 7:00pm CST
Weekdays, 7:00am to 7:00pm CST
Policy Description:
Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering benefits such as Financial Insolvency and Cancel for Work Reasons if purchased within 15 days from initial deposit.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Policy Description:
Travel Select, a highly popular travel protection plan for families, includes children 17 and under at no additional cost when traveling with a covered adult. If child’s trip cost exceeds $10,000 or adult trip cost or trip length exceeds 30 days, the child will be charged the corresponding plan cost. Travel Select also offers the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built-in benefits like Cancel for Business Reasons along with the ability to customize with optional upgrades.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Policy Description:
Flight Insure offers single trip coverage for all ages including trip delays, three benefit options for flight accidents, along with 24/7 travel assistance and concierge services starting at just $17.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Policy Description:
Flight Insure Plus includes coverage for flight accidental death and dismemberment, emergency medical expenses, emergency medical evacuation & repatriation, lost, stolen, damaged or delayed baggage and trip delay for a single trip. Includes 24/7 travel assistance and concierge services.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
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I feel deceived by your referral and this insurance company. I mistakenly thought I was buying a better and cheaper alternative to the "cancel for any reason" policy the DVC rental company through whom I made a lodging stay offered. I know I was not buying cancel for any reason insurance with Travelex, I understand the differences in what I purchased. But what I did not know until AFTER I submitted an application is that the insurance offered by Travelex only covered those who lived in my household, not all my children who lived in their own household and were traveling with me on this vacation. AND stunningly, by excluding my children from coverage, the Travelex premium tripled in price due to my wife and my age. When I called and questioned that with Travelex, I got a rather callus "that's the way it works" response from their customer service rep. You are reading what I just wrote correctly, Travelex charged more for conventional travel insurance to insure fewer people than it did for a larger party. To the tune of same amount of money it would have cost if I had purchased cancel for any reason insurance in the first place. By then it was too late and purchase a "cancel for any reason" policy as those plans have time limits by which they must be bought. Lastly, to add insult to injury the Travelex policy did not provide coverage for COVID related claims. Not only did I lose my nonrefundable DVC rental deposit but I was out another $900 for a worthless travel insurance policy. Using your your company and buying the policy I did is the single biggest financial mistake I've ever made in my life.
Hard to get a direct answer when calling the claim company. I had to cancel flight prior to knowing if it would be reimbursed which I did not think was right. But money came in fast.
We bought the policy because of the risk of the pandemic. And when we tried to file a claim, we were told we couldn't because the pandemic is excluded so we couldn't file a claim. I'll never use this company again.
Took over six months to make any response on the claim, and in the end they denied it. No communication whatsoever.
Was this review helpful to you?Made a claim in May and have not heard a single thing yet. Also have another policy with Travelex purchased via Squaremouth for trip in Sept which has now totally cancelled--am I eligible for a refund from them for that since no travel and no claim??
Review Updated: 08/19/2020
It may have been coincidence but it took me contacting Squaremouth before I heard anything back about my claim but I did receive claim made for my trip cancellation for Covid reasons.
Thank you for taking the time to post about your concerns on Squaremouth.
We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), on your behalf, to find out more about your claim. Due to the unprecedented volume of claims related to the Covid-19 pandemic, the claim process is taking longer than originally communicated. It is approximately 10 weeks, from the time of obtaining final documentation, for BHSIC to adjudicate your claim. It looks like documentation was submitted May 20, 2020, therefore your claim should be reviewed by BHSIC in the next couple of weeks.
It is important to remember that insurance is highly regulated and documentation, as it relates to the policy purchased, is an important part of the claim process. We appreciate your patience and understanding.
If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
You also requested information about a policy premium refund for a trip that has been cancelled. We will respond to the email we have on file for you with the requirements for a refund.
If you have any questions, please contact us at TISReviews@TravelexInsurance.com.