Why buy from Travelex Insurance Services

Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!

Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.

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Travelex Insurance Services

Overall Rating 4.43
  • 5 stars
    1098
  • 4 stars
    389
  • 3 stars
    165
  • 2 stars
    25
  • 1 star  
    36

63,318
policies sold

0.1%
negative reviews

0.1% (61) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for Travelex Insurance Services

Customer Service:
800-819-9004
Hours of Operation:

Weekdays, 8:00am – 7:00pm CST

Claims Phone:
855-205-6054
Claims Hours of Operation:

Weekdays, 7:00am to 7:00pm CST

Mail to:
Travelex Insurance Services
Berkshire Hathaway Specialty Insurance Company PO Box 2986
Clinton, Iowa 52733
Emergency Assistance:
Inside USA 844-215-1672
Outside USA 647-775-8042
Claims Email:
travelex.claims@bhspecialty.com
Fax: Travelex Insurance Services has not provided a fax number for claims.
Provider Claims Website

Policies Offered by Travelex Insurance Services


Travel Basic

Policy Description:

Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering benefits such as Financial Insolvency and Cancel for Work Reasons if purchased within 15 days from initial deposit.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Travel Select

Policy Description:

Travel Select, a highly popular travel protection plan for families, includes children 17 and under at no additional cost when traveling with a covered adult. If child’s trip cost exceeds $10,000 or adult trip cost or trip length exceeds 30 days, the child will be charged the corresponding plan cost. Travel Select also offers the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built-in benefits like Cancel for Business Reasons along with the ability to customize with optional upgrades.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure

Policy Description:

Flight Insure offers single trip coverage for all ages including trip delays, three benefit options for flight accidents, along with 24/7 travel assistance and concierge services starting at just $17.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure Plus

Policy Description:

Flight Insure Plus includes coverage for flight accidental death and dismemberment, emergency medical expenses, emergency medical evacuation & repatriation, lost, stolen, damaged or delayed baggage and trip delay for a single trip. Includes 24/7 travel assistance and concierge services.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)

Compare All Policies for Travelex Insurance Services

Recent Customer Reviews for Travelex Insurance Services

Overall Rating 4.43 Out of 5

View all Travelex Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,916 Reviews Since 2004

  • Overall Rating 1 out of 5
    Policy:
    Travel Basic
    Review Received:
    January 15, 2021
    Charles from AR Verified Squaremouth Customer

    I feel deceived by your referral and this insurance company. I mistakenly thought I was buying a better and cheaper alternative to the "cancel for any reason" policy the DVC rental company through whom I made a lodging stay offered. I know I was not buying cancel for any reason insurance with Travelex, I understand the differences in what I purchased. But what I did not know until AFTER I submitted an application is that the insurance offered by Travelex only covered those who lived in my household, not all my children who lived in their own household and were traveling with me on this vacation. AND stunningly, by excluding my children from coverage, the Travelex premium tripled in price due to my wife and my age. When I called and questioned that with Travelex, I got a rather callus "that's the way it works" response from their customer service rep. You are reading what I just wrote correctly, Travelex charged more for conventional travel insurance to insure fewer people than it did for a larger party. To the tune of same amount of money it would have cost if I had purchased cancel for any reason insurance in the first place. By then it was too late and purchase a "cancel for any reason" policy as those plans have time limits by which they must be bought. Lastly, to add insult to injury the Travelex policy did not provide coverage for COVID related claims. Not only did I lose my nonrefundable DVC rental deposit but I was out another $900 for a worthless travel insurance policy. Using your your company and buying the policy I did is the single biggest financial mistake I've ever made in my life.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Basic
    Review Received:
    January 15, 2021
    LINDA from MA Verified Squaremouth Customer

    Hard to get a direct answer when calling the claim company. I had to cancel flight prior to knowing if it would be reimbursed which I did not think was right. But money came in fast.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Select
    Review Received:
    January 10, 2021
    Day from DE Verified Squaremouth Customer

    We bought the policy because of the risk of the pandemic. And when we tried to file a claim, we were told we couldn't because the pandemic is excluded so we couldn't file a claim. I'll never use this company again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Select
    Review Received:
    July 24, 2020
    I from WA Verified Squaremouth Customer

    Took over six months to make any response on the claim, and in the end they denied it. No communication whatsoever.

    Was this review helpful to you?

    12 out of 12 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Basic
    Review Received:
    July 22, 2020
    melinda from IL Verified Squaremouth Customer

    Made a claim in May and have not heard a single thing yet. Also have another policy with Travelex purchased via Squaremouth for trip in Sept which has now totally cancelled--am I eligible for a refund from them for that since no travel and no claim??

    Review Updated: 08/19/2020

    It may have been coincidence but it took me contacting Squaremouth before I heard anything back about my claim but I did receive claim made for my trip cancellation for Covid reasons.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Travelex
    Response Received:
    July 22, 2020

    Thank you for taking the time to post about your concerns on Squaremouth.

    We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), on your behalf, to find out more about your claim. Due to the unprecedented volume of claims related to the Covid-19 pandemic, the claim process is taking longer than originally communicated. It is approximately 10 weeks, from the time of obtaining final documentation, for BHSIC to adjudicate your claim. It looks like documentation was submitted May 20, 2020, therefore your claim should be reviewed by BHSIC in the next couple of weeks.

    It is important to remember that insurance is highly regulated and documentation, as it relates to the policy purchased, is an important part of the claim process. We appreciate your patience and understanding.

    If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

    You also requested information about a policy premium refund for a trip that has been cancelled. We will respond to the email we have on file for you with the requirements for a refund.

    If you have any questions, please contact us at TISReviews@TravelexInsurance.com.

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    6 out of 6 people found this review helpful