Why buy from Travelex Insurance Services

Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!

Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.

Dream. Explore, Travel On.

Travelex Insurance Services

Overall Rating 4.45
  • 5 stars
    1092
  • 4 stars
    386
  • 3 stars
    163
  • 2 stars
    23
  • 1 star  
    30

61,933
policies sold

0.1%
negative reviews

0.1% (53) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for Travelex Insurance Services

Customer Service:
800-819-9004
Hours of Operation:

Weekdays, 8:00am – 7:00pm CST

Claims Phone:
855-205-6054
Claims Hours of Operation:

Weekdays, 7:00am to 7:00pm CST

Mail to:
Travelex Insurance Services
Berkshire Hathaway Specialty Insurance Company PO Box 2986
Clinton, Iowa 52733
Emergency Assistance:
Inside USA 855-892-6495
Outside USA 603-328-1373
Claims Email:
travelex.claims@bhspecialty.com
Fax: Travelex Insurance Services has not provided a fax number for claims.
Provider Claims Website

Policies Offered by Travelex Insurance Services


Travel Basic

Policy Description:

Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering with Pre- Existing Conditions Waiver and Cancel for Work Reasons if purchased within 15 days from initial deposit.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Travel Select

Policy Description:

Travel Select, a highly popular travel protection plan for families, includes children at no additional cost and the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built in benefits like Cancel for Business Reasons along with the ability to customize with Cancel for Any Reason.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure

Policy Description:

Flight Insure offers single trip coverage for all ages including trip delays, three benefit options for flight accidents, along with 24/7 travel assistance and concierge services starting at just $17.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure Plus

Policy Description:

Flight Insure Plus includes coverage for flight accidental death and dismemberment, emergency medical expenses, emergency medical evacuation & repatriation, lost, stolen, damaged or delayed baggage and trip delay for a single trip. Includes 24/7 travel assistance and concierge services.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)

Compare All Policies for Travelex Insurance Services

Recent Customer Reviews for Travelex Insurance Services

Overall Rating 4.45 Out of 5

View all Travelex Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,897 Reviews Since 2004

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    March 25, 2020
    James from CA Verified Squaremouth Customer

    Covid-19 pandemic created a trip interruption

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    March 18, 2020
    Richard from NY Verified Squaremouth Customer

    I have submitted my paper work - March 13, 2020 - and to date have heard nothing. I know this must be a busy time.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    March 19, 2020

    Thank you for taking the time to post about your situation.

    We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

    In the wake of the rapidly changing and escalating global impact of the coronavirus (COVID-19) outbreak, Travelex Insurance Services Inc. (“Travelex”) is focusing our teams to respond to your questions and inquiries as soon as possible. Our top priority is servicing our clients and we can assure you Travelex is dedicated to maintaining the highest level of professional and ethical standards.

    Please keep in mind, that due to the Coronavirus outbreak, the Claim Administrator is experiencing an increased volume of claims. All claims are being processed in the order in which they are received. We appreciate your patience. Any questions regarding status updates on your claim need to be sent to the Claim Administrator by email at travelex.claims@bhspecialty.com.

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    March 12, 2020
    Robert from MA Verified Squaremouth Customer

    Easy and straightforward.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    March 10, 2020
    Thomas from IA Verified Squaremouth Customer

    I tried filing a claim on line. I could not get a claim number to start the process. So I had a chat on line with a rep of yours. His name was Steve Benna, he tried so hard to help me my I could not get a Claim number from you. So In the next couple of days I will try and file again. But it would be nice if you could e-mail me a Claim number to file with. Thank You, Thomas. M. Mc Anally

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    March 11, 2020

    Thank you for taking the time to post a review on Squaremouth.

    We appreciate Steve at Squaremouth trying to assist you with completing your claim online.

    We also reached out to our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, on your behalf, to find out the status of your current claim. We were happy to hear that they have contacted you via email with your claim number, and what documentation is needed to adjudicate your claim.

    If you have any additional questions or need further assistance submitting your documentation, please contact the Claim Administrator via phone at 1-855-205-6054 or via email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am – 7:00pm CST.

    Thank you again, and we hope that you think of Travelex the next time you travel.

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    March 9, 2020
    KC from AK Verified Squaremouth Customer

    So far I've been very disappointed with the claims process with Travelex. After documents are uploaded there's no way to manage what you submitted or review to make sure you included everything. If you're filing a claim with multiple pieces of material it just makes for a cumbersome process since you can't see what you submitted.

    I have also been relatively unimpressed with the responsiveness of Travelex. I was asked to submit additional material for my claim (some of which I believe was already provided in the initial claim) and when I had a follow up question regarding the material I was asked to provide it took Travelex a week for them to answer my question.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    March 9, 2020

    Thank you for taking the time to express your concerns on Squaremouth.

    We are happy to hear that you have been in touch with our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, earlier today and were able to provide the additional documentation. We will also provide your concerns about the online claim process, to the appropriate department.

    It is important to remember that insurance is highly regulated, and claim documentation, such as itineraries, are an important part of the process as they relate to the policy details, on the policy purchased.

    If you have any additional questions you can contact the Claim Administrator directly at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful