Why buy from Travelex Insurance Services

Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!

Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.

Dream. Explore, Travel On.

Travelex Insurance Services

Overall Rating 4.44
  • 5 stars
    1097
  • 4 stars
    389
  • 3 stars
    164
  • 2 stars
    25
  • 1 star  
    33

62,549
policies sold

0.1%
negative reviews

0.1% (58) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for Travelex Insurance Services

Customer Service:
800-819-9004
Hours of Operation:

Weekdays, 8:00am – 7:00pm CST

Claims Phone:
855-205-6054
Claims Hours of Operation:

Weekdays, 7:00am to 7:00pm CST

Mail to:
Travelex Insurance Services
Berkshire Hathaway Specialty Insurance Company PO Box 2986
Clinton, Iowa 52733
Emergency Assistance:
Inside USA 855-892-6495
Outside USA 603-328-1373
Claims Email:
travelex.claims@bhspecialty.com
Fax: Travelex Insurance Services has not provided a fax number for claims.
Provider Claims Website

Policies Offered by Travelex Insurance Services


Travel Basic

Policy Description:

Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering with Pre- Existing Conditions Waiver and Cancel for Work Reasons if purchased within 15 days from initial deposit.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Travel Select

Policy Description:

Travel Select, a highly popular travel protection plan for families, includes children 17 and under at no additional cost and the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built in benefits like Cancel for Business Reasons along with the ability to customize with optional upgrades.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure

Policy Description:

Flight Insure offers single trip coverage for all ages including trip delays, three benefit options for flight accidents, along with 24/7 travel assistance and concierge services starting at just $17.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure Plus

Policy Description:

Flight Insure Plus includes coverage for flight accidental death and dismemberment, emergency medical expenses, emergency medical evacuation & repatriation, lost, stolen, damaged or delayed baggage and trip delay for a single trip. Includes 24/7 travel assistance and concierge services.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)

Compare All Policies for Travelex Insurance Services

Recent Customer Reviews for Travelex Insurance Services

Overall Rating 4.44 Out of 5

View all Travelex Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,911 Reviews Since 2004

  • Overall Rating 3 out of 5
    Policy:
    Travel Basic
    Review Received:
    July 22, 2020
    melinda from IL Verified Squaremouth Customer

    Made a claim in May and have not heard a single thing yet. Also have another policy with Travelex purchased via Squaremouth for trip in Sept which has now totally cancelled--am I eligible for a refund from them for that since no travel and no claim??

    Review Updated: 08/19/2020

    It may have been coincidence but it took me contacting Squaremouth before I heard anything back about my claim but I did receive claim made for my trip cancellation for Covid reasons.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Travelex
    Response Received:
    July 22, 2020

    Thank you for taking the time to post about your concerns on Squaremouth.

    We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), on your behalf, to find out more about your claim. Due to the unprecedented volume of claims related to the Covid-19 pandemic, the claim process is taking longer than originally communicated. It is approximately 10 weeks, from the time of obtaining final documentation, for BHSIC to adjudicate your claim. It looks like documentation was submitted May 20, 2020, therefore your claim should be reviewed by BHSIC in the next couple of weeks.

    It is important to remember that insurance is highly regulated and documentation, as it relates to the policy purchased, is an important part of the claim process. We appreciate your patience and understanding.

    If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

    You also requested information about a policy premium refund for a trip that has been cancelled. We will respond to the email we have on file for you with the requirements for a refund.

    If you have any questions, please contact us at TISReviews@TravelexInsurance.com.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Select
    Review Received:
    June 15, 2020
    Anna from CA Verified Squaremouth Customer

    I file a claim few weeks ago and I have received any reply yet. The web site reports that the claim is "In Progress" but it doesn't acknowledge if they actually received all the documents I upload on their web site

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    June 16, 2020

    Thank you for taking the time to post about your experience on Squaremouth.

    We contacted the claims administrator of the plan you purchased, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on May 10 and May 12, 2020, and that BHSIC has not yet adjudicated your claim.

    Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking up to eight (8) weeks for BHSIC to adjudicate claims. We appreciate your patience and understanding.

    We empathize with your frustration regarding the delay. However, your claim is being handled within this timeframe and in the order in which it was received.

    If you have further claim questions, please contact the Claim Administrator, BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

    If you have any questions for Travelex Insurance Services Inc., please don’t hesitate to reach out to us at TISReviews@TravelexInsurance.com.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel Select
    Review Received:
    June 13, 2020
    ASHLEY ROGERS from NJ Verified Squaremouth Customer

    My trip was postponed due to the COVID-19 virus and I reached out to Travelex Insurance Services customer service about possibly changing the dates scheduled for the insurance. However, I never heard back from them about doing that and my original trip dates have already passed.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    June 15, 2020

    Thank you for taking the time to post about your experience on Squaremouth.

    We are happy to hear that our Customer Solutions Department was able to reach out and assist you with obtaining a Date Transfer.

    If you have any questions, please don’t hesitate to reach out to us at TISReviews@TravelexInsurance.com.

    Kind Regards,
    Amber

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel Basic
    Review Received:
    June 13, 2020
    Mike from WA Verified Squaremouth Customer

    They make the claim process intimidating, and you are dissuaded from filing a claim. Their definitions change, their conditions change, they know you don’t have a lawyer so they can always say no. Almost better to not have insurance if it won’t pay a claim.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    June 16, 2020

    Thank you for taking the time to post about your experience on Squaremouth.

    We acknowledge your frustration regarding the claim process. Insurance is not meant to be intimidating, however it is important to remember that insurance is highly regulated. Documentation is an important part of the policy modification process, as it relates to the Travel Basic plan you purchased.

    We contacted the Claims Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on May 21, 2020, an automated response was sent the following day to let you know that they have received the document(s) and have uploaded it to your claim.

    BHSIC has not yet adjudicated your claim, given that no claim determination has been made, we are unsure of the basis of your statements regarding definitions changing. We do not have any notes regarding phone calls to BHSIC or Travelex Insurance Services Inc. (“Travelex Insurance”).

    Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking up to eight (8) weeks for BHSIC to adjudicate claims. We appreciate your patience and understanding.

    If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

    If you have any questions for Travelex Insurance, please contact us at TISReviews@TravelexInsurance.com.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    April 12, 2020
    Gail from CO Verified Squaremouth Customer

    Due to Coronavirus pandemic we have not returned to Colorado from San Miguel, MX, so filing this medical emergency claim is delayed. Policy #FIPB08100, Claim #02308189, Case #2005901. Thank you, Gail Turner

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    April 13, 2020

    Thank you for taking the time to reach out to us on Squaremouth.

    We have forwarded your information to our Claim Administrator, so they are aware of the situation.

    Please feel free to submit all the required documentation, as soon as you are able to, or once you return back home.

    If you have any questions about your claim the Claim Administrator can be reached at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at travelex.claims@bhspecialty.com.

    Thank you again, and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 1 people found this review helpful