Travelex Insurance Services

Verified Customer Reviews

• 2,033 Reviews Since 2004

Rating 5 out of 5
Policy:
Flight Insure Plus
Review Received:
November 20, 2023
Patricia from FL Verified Squaremouth Customer
Are the travelers I showed this to you thought it was a good price and they asked for the name
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Rating 5 out of 5
Policy:
Flight Insure Plus
Review Received:
November 9, 2023
Karen from FL Verified Squaremouth Customer
I have just started the claims process. The person I spoke on the phone was helpful in terms of beginning the process. I am waiting to see how long it takes,
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Rating 5 out of 5
Policy:
Travel Select
Review Received:
October 16, 2023
Maureen from MA Verified Squaremouth Customer
I developed COVID shortly before my scheduled trip departure and had to cancel a nonrefundable trip. I reached out via telephone to initiate a claim. Had I not spoken directly to a representative as soon as I became ill, I would not have known of the requirement to have a COVID test performed at a testing facility since that detail was not mentioned anywhere, and I would not have had an official test result since I tested positive at home. In the current status of the pandemic, requiring a facility test vs home test is asking a lot. It was hard to find a site to get it done and I was quite sick and had no one to assist me. I was exposed to a lot of sick people coughing a lot during the hours' long wait to get the test, which made no change to my care. Perhaps a rethinking of policies and an upfront notification that if claim is due to COVID, an official test result is required, might be in order.
Review Updated: 11/13/2023
Overall quite smooth. My only issue is that I had to cancel because I caught COVID. When I called to initiate the claim, and in the paperwork I received, it was not clear that I needed a test result from an independent lab (as opposed to my at home test). Had this not become clear during my discussion, I would never have gotten the test and my claim would likely have been denied. This bit of information needs to be made much clearer as most folks only do at home tests, unless hospitalized.
Response From:

Travelex Insurance Services:
Travelex
Response Received:
October 19, 2023
Thank you for reaching out to us Squaremouth.com. Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. The Travel Select policy you purchased does state for Trip Cancellation, Trip Interruption and Medical claim types, all must be certified by a physician.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. However, we have provided your recommendation to BHSIC for consideration.
Thank you again for reaching out to us.
Sincerely,
Travelex Insurance Services, Inc.
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All reviews are from verified Travelex Insurance Services customers.