Travelex Insurance Services

I feel deceived by your referral and this insurance company. I mistakenly thought I was buying a better and cheaper alternative to the "cancel for any reason" policy the DVC rental company through whom I made a lodging stay offered. I know I was not buying cancel for any reason insurance with Travelex, I understand the differences in what I purchased. But what I did not know until AFTER I submitted an application is that the insurance offered by Travelex only covered those who lived in my household, not all my children who lived in their own household and were traveling with me on this vacation. AND stunningly, by excluding my children from coverage, the Travelex premium tripled in price due to my wife and my age. When I called and questioned that with Travelex, I got a rather callus "that's the way it works" response from their customer service rep. You are reading what I just wrote correctly, Travelex charged more for conventional travel insurance to insure fewer people than it did for a larger party. To the tune of same amount of money it would have cost if I had purchased cancel for any reason insurance in the first place. By then it was too late and purchase a "cancel for any reason" policy as those plans have time limits by which they must be bought. Lastly, to add insult to injury the Travelex policy did not provide coverage for COVID related claims. Not only did I lose my nonrefundable DVC rental deposit but I was out another $900 for a worthless travel insurance policy. Using your your company and buying the policy I did is the single biggest financial mistake I've ever made in my life.

Hard to get a direct answer when calling the claim company. I had to cancel flight prior to knowing if it would be reimbursed which I did not think was right. But money came in fast.

We bought the policy because of the risk of the pandemic. And when we tried to file a claim, we were told we couldn't because the pandemic is excluded so we couldn't file a claim. I'll never use this company again.