Why buy from Travelex Insurance Services

Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!

Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.

Dream. Explore, Travel On.

Travelex Insurance Services

Overall Rating 4.45
  • 5 stars
    1096
  • 4 stars
    389
  • 3 stars
    163
  • 2 stars
    23
  • 1 star  
    32

61,983
policies sold

0.1%
negative reviews

0.1% (55) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for Travelex Insurance Services

Customer Service:
800-819-9004
Hours of Operation:

Weekdays, 8:00am – 7:00pm CST

Claims Phone:
855-205-6054
Claims Hours of Operation:

Weekdays, 7:00am to 7:00pm CST

Mail to:
Travelex Insurance Services
Berkshire Hathaway Specialty Insurance Company PO Box 2986
Clinton, Iowa 52733
Emergency Assistance:
Inside USA 855-892-6495
Outside USA 603-328-1373
Claims Email:
travelex.claims@bhspecialty.com
Fax: Travelex Insurance Services has not provided a fax number for claims.
Provider Claims Website

Policies Offered by Travelex Insurance Services


Travel Basic

Policy Description:

Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering with Pre- Existing Conditions Waiver and Cancel for Work Reasons if purchased within 15 days from initial deposit.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Travel Select

Policy Description:

Travel Select, a highly popular travel protection plan for families, includes children 17 and under at no additional cost and the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built in benefits like Cancel for Business Reasons along with the ability to customize with optional upgrades.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure

Policy Description:

Flight Insure offers single trip coverage for all ages including trip delays, three benefit options for flight accidents, along with 24/7 travel assistance and concierge services starting at just $17.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure Plus

Policy Description:

Flight Insure Plus includes coverage for flight accidental death and dismemberment, emergency medical expenses, emergency medical evacuation & repatriation, lost, stolen, damaged or delayed baggage and trip delay for a single trip. Includes 24/7 travel assistance and concierge services.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)

Compare All Policies for Travelex Insurance Services

Recent Customer Reviews for Travelex Insurance Services

Overall Rating 4.45 Out of 5

View all Travelex Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,906 Reviews Since 2004

  • Overall Rating 4 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    April 12, 2020
    Gail from CO Verified Squaremouth Customer

    Due to Coronavirus pandemic we have not returned to Colorado from San Miguel, MX, so filing this medical emergency claim is delayed. Policy #FIPB08100, Claim #02308189, Case #2005901. Thank you, Gail Turner

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    April 13, 2020

    Thank you for taking the time to reach out to us on Squaremouth.

    We have forwarded your information to our Claim Administrator, so they are aware of the situation.

    Please feel free to submit all the required documentation, as soon as you are able to, or once you return back home.

    If you have any questions about your claim the Claim Administrator can be reached at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at travelex.claims@bhspecialty.com.

    Thank you again, and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    April 5, 2020
    Remi from MI Verified Squaremouth Customer

    Good

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Basic
    Review Received:
    April 4, 2020
    Leonid Osetinsky from CA Verified Squaremouth Customer

    We had to cancel our trip and contacted Travelex Insurance indicating that we will not go on the trip and would like them to compensate us for the cost of insurance. However, they decline to do so and extended the insurance for our new trip to be completed before the end of this year. My health condition may not allow me to perform the trip before the end of the year and for that reason the paid amount will stay with Travelex.
    Would you please assist in returning our money for the services that never were provided

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    April 7, 2020

    Thank you for taking the time to express your concerns on Squaremouth.

    We have forwarded on your request to our Customer Solutions department.

    They will be reaching out with you directly, via email, to help resolve the situation.

    Kind Regards,
    Amber

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Select
    Review Received:
    April 3, 2020
    Carl from WI Verified Squaremouth Customer

    March 13th, my supervisor shared my concern, that it would be likely I would become stranded in Ireland if I left for the planned two week vacation starting on the 15th. We cancelled and we didn't fit into Aerlingus's refund policy so I tried filling a claim. I couldn't because the trip had not yet begun. I sent an email (which just got a response on Apr2) and Travelex posted verbiage on their website that interruption due to covid-19 was not covered,
    even with work demands. I decided to file the claim anyway after the trip's start and the amount of paperworka normal claim would have taken makes me almost suspect a scam.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:
    April 6, 2020

    Thank you for reaching out to us on Squaremouth.

    We do empathize with your situation and recognize that the coronavirus pandemic has been difficult for travelers.

    It is important to remember that insurance is highly regulated. Claims need to be processed according to the policy details and based on the documentation submitted to the Claim Administrator.

    In the policy details, which were sent to you on October 3, 2019 when the policy was purchased, it explains all the eligible reasons for trip cancellation, including the terms, limitations and exclusions. Which includes the General Exclusion “(d) any government regulation or prohibition”.

    To be of service we can offer you a One-Time Date Transfer on your policy, in order to use it for a future trip. If you would like to apply a One-Time Date Transfer to your policy, you will first need to cancel your claim. Please contact us at TISReviews@TravelexInsurance.com, so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.

    Please note that Travelex Insurance Services Inc. is the marketer of the travel insurance plan and does not make any claim determinations. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and the Claim Administrator. For claim questions or to file a claim, please contact BHSIC at 855.205.6054 or via email at travelex.claims@bhspecialty.com.

    Kind Regards,
    Marcy

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    April 1, 2020
    Robert from GA Verified Squaremouth Customer

    The purchase of the insurance was simple and quick via the website. After purchasing the policy I was not certain of my travel dates and called TravelEx directly and told me that would not be a problem to change if necessary even though I had already bought the policy. The person on the line was very professional and confident.

    I liked the policy I selected primarily for its medical coverage with the option to double it. The second thing I liked was the repatriation part. These two were the most important to me. Critical especially if you are going to non-developed countries like SE Asia. The other portions of the policy are nice to have.

    I would certainly recommend this policy to others. Not many travel policies include medical insurance and repatriation coverage from what I could see.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    April 1, 2020

    Thank you for taking the time to post!

    We appreciate the excellent rating.

    We are glad to hear that our website was easy to use and navigate, and that our Customer Solutions Representative was able to help answer all your questions.

    We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful