Why buy from Travelex Insurance Services

Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!

Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.

Dream. Explore, Travel On.

Travelex Insurance Services

Overall Rating 4.45
  • 5 stars
    1085
  • 4 stars
    385
  • 3 stars
    161
  • 2 stars
    23
  • 1 star  
    29

60,533
policies sold

0.4%
negative reviews

0.4% (255) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for Travelex Insurance Services

Customer Service:
800-819-9004
Hours of Operation:

Weekdays, 8:00am – 7:00pm CST

Claims Phone:
855-205-6054
Claims Hours of Operation:

Weekdays, 7:00am to 7:00pm CST

Mail to:
Travelex Insurance Services
Berkshire Hathaway Specialty Insurance PO Box 31003
Charlotte, North Carolina 28231 - 1003
Emergency Assistance:
Inside USA 855-892-6495
Outside USA 603-328-1373
Claims Email:
travelex.claims@bhspecialty.com
Fax: Travelex Insurance Services has not provided a fax number for claims.
Provider Claims Website

Policies Offered by Travelex Insurance Services


Travel Basic

Policy Description:

Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering with Pre- Existing Conditions Waiver and Cancel for Work Reasons if purchased within 15 days from initial deposit.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Travel Select

Policy Description:

Travel Select, a highly popular travel protection plan for families, includes children at no additional cost and the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built in benefits like Cancel for Business Reasons along with the ability to customize with Cancel for Any Reason.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure

Policy Description:

Flight Insure offers single trip coverage for all ages including trip delays, three benefit options for flight accidents, along with 24/7 travel assistance and concierge services starting at just $17.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


Flight Insure Plus

Policy Description:

Flight Insure Plus includes coverage for flight accidental death and dismemberment, emergency medical expenses, emergency medical evacuation & repatriation, lost, stolen, damaged or delayed baggage and trip delay for a single trip. Includes 24/7 travel assistance and concierge services.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)

Compare All Policies for Travelex Insurance Services

Recent Customer Reviews for Travelex Insurance Services

Overall Rating 4.45 Out of 5

View all Travelex Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,886 Reviews Since 2004

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    February 16, 2020
    Rich from PA Verified Squaremouth Customer

    The travelex folks don’t respond in any sort of timely manner unless you get them on the phone. Their messages say it’s a temporary issue but, it’s been going on for years. Once you get them on the phone, it’s a great experience.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    January 21, 2020
    Kiran from IL Verified Squaremouth Customer

    Satisfactory. They should procure summary insurance coverage card of pocket size for handy reference. Other insurance company do provide such card.

    Thanks

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:
    January 22, 2020

    Thank you for your review on Squaremouth.

    The policy details were sent to you via email on 03/06/2019 at 3:37 pm, when you purchased the Travel Select plan.

    Attached in the email is the Confirmation of Coverage (COC), with your personal and trip information listed.

    The COC does have the benefit schedule and phone numbers in case of an emergency, at the bottom of the page, so you can cut it out and carry it with you.

    This gives you the convenience of having a pocket-size, portable version of the policy information, while you are traveling.

    Thank you again for reaching out and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    January 10, 2020
    Kathleen from MN Verified Squaremouth Customer

    The cost of the insurance was a good value in order to have the peace of mind that all was not lost in case something went wrong on our trip. Winter travel from cold climate states can be "iffy" because it can be clear one day and a storm the next. I would use Travelex Insurance Services again.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    December 31, 2019
    Walter from FL Verified Squaremouth Customer

    Berkshire Hathaway insurance handled my claim efficiently and promptly.
    The key is proper documentation and submission of requested documents.
    I would highly recommend this carrier.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:
    December 31, 2019

    Thank you for taking the time to provide your feedback, we appreciate the excellent rating!

    We are happy to hear that your experience with our Claim Administrator (Berkshire Hathaway Specialty Insurance) was efficient and reimbursement for losses were received promptly.

    Thanks again, have a wonderful day and a Happy New Year!

    Kind Regards,
    Marcy

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    December 21, 2019
    Joanie from NH Verified Squaremouth Customer

    The travel insurance is useless and I will never purchase it again. My return flight needed to be changed and the insurance was not really insurance.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:
    December 26, 2019

    Thank you for taking the time to express your concerns on Squaremouth. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.

    After reviewing the details of the discussion on 12/13/19 with the Travelex Customer Solutions representative, we have determined that the focus of the call was how to extend the coverage on your existing insurance policy. The Travelex representative advised and clarified the process to extend your coverage.

    While Travelex can assist the insured travelers with questions relating to their insurance coverage, Travelex does not have the authority or capacity to change an airline ticket.

    In the event, you need to file a claim please contact the Claim Administrator by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.

    Was this review helpful to you?

    5 out of 5 people found this review helpful