About Travelex Insurance Services
Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan just right for you!
Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy worry-free travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic – low cost, family friendly, business or luxury travel plans. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.
Dream. Explore, Travel On.
55,363
policies sold
0.5%
negative reviews
0.5% (253) negative reviews to sales
Average on Squaremouth is 0.4%
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5 stars
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4 stars
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3 stars156
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2 stars22
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1 star28
Contact Information for Travelex Insurance Services
800-819-9004
Hours of Operation:
Weekdays, 8:00am – 7:00pm CST
855-205-6054
Claims Hours of Operation:
Weekdays, 7:00am to 7:00pm CST
Charlotte, North Carolina 28231 - 1003
Outside USA 603-328-1373 (collect call)
travelex.claims@bhspecialty.com
Fax: Travelex Insurance Services has not provided a fax number for claims.
Recent Customer Reviews for Travelex Insurance Services
View all Travelex Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 5 out of 5Policy:
Travel SelectReview Received:
From: Laura from WA Verified Squaremouth CustomerDue to a heart attack on my husband's part, we had to cancel the trip to the Panama Canal. Travelex has been very easy to deal with, and we are waiting the results of the claim. I had chosen a policy that would allow cancellation for previous problems, but his heart was not the reason. It came up very suddenly a month before the trip was to leave. If my payment comes through OK, I would highly recommend this policy through Travelex for anyone else.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
Travel SelectReview Received:
From: Sonja from NC Verified Squaremouth CustomerI have come to trust Squaremouth policies completely. They always have reliable Insurance. Travelex was truly a pain to deal with, and didn't know or understand anything about even basic travel Insurance. Their advice was worthless. The actual insurance company, Berkshire Hathaway was amazing. Their agents were clear, articulate, effective, and fast. They followed through on everything they said. When my documents were in they paid the claim exactly when they said.
Response From:
Travelex Insurance Services:
AmberResponse Received:
Travelex would like to thank you for posting about your experience.
We pride ourselves on our exemplary customer service, and we are looking into this matter further.
We will reach out to you directly once our review has been completed.In the meantime, if you have any questions or concerns please contact us at TISReviews@TravelexInsurance.com.
King Regards,
AmberWas this review helpful to you?
0 out of 0 people found this review helpful -
Overall Rating 3 out of 5Policy:
Travel SelectReview Received:
From: Melinda from IL Verified Squaremouth CustomerHard to say how helpful insurance interactions are until one needs to make a claim- that’s usually when insurance agencies try to do everything to not pay a claim
Response From:
Travelex Insurance Services:
AmberResponse Received:
Thank you for taking the time to post! We are glad to hear that your trip went smoothly.
However, in the future, should you experience a covered event, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.
Thanks again and we look forward to insuring all your future travel!
Kind Regards,
Amber
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
Travel SelectReview Received:
From: William from MA Verified Squaremouth CustomerFortunately I didn’t need to make a claim on my travels but the peace of mind and security I had on my trip was well worth it.
Response From:
Travelex Insurance Services:
AmberResponse Received:
Thank you for taking the time to post!
We like to hear that we were able to give you peace of mind so you can enjoy your travel. We hope you will think of Travelex the next time you are looking for travel insurance!
Thanks again and have a wonderful day!
Kind Regards,
AmberWas this review helpful to you?
0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
Travel SelectReview Received:
From: no name from MA Verified Squaremouth CustomerI filed a claim in regards to medical care that my husband received while on our trip. (I mailed the documents on April 15th,2019) I am currently waiting to hear from your company.
Claim number# 02237556.
Thank youReview Updated: 05/17/2019
making a claim was easy an easy and efficient process
Response From:
Travelex Insurance Services:
AmberResponse Received:
Thank you for taking the time to post.
We have contacted the Claim Administrator on your behalf, and have been advised that to date, they have not received any documentation.
Once the documents are received, via regular mail, they will review the claim, and get back to you directly.
If you have any questions or concerns, you can contact the Claims Department Monday – Friday, 7am-7pm CST, at 855-205-6054.
Kind Regards,
AmberWas this review helpful to you?
1 out of 2 people found this review helpful
Policies offered by Travelex Insurance Services
Travel Basic
Policy Description:
Travel Basic offers coverage against unexpected travel risks. Travel Basic is a great choice for the budget-minded traveler. The excellent coverage you come to expect with a Travelex product now offering with Pre- Existing Conditions Waiver and Cancel for Work Reasons if purchased within 15 days from initial deposit.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Travel Select
Policy Description:
Travel Select, a highly popular travel protection plan for families, includes children at no additional cost and the ability to customize protection to fit individual lifestyle needs. Policy includes Pre- Existing Conditions Waiver, state specific coverage and built in benefits like Cancel for Business Reasons along with the ability to customize with Cancel for Any Reason.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Flight Insure
Policy Description:
Flight Insure offers single trip coverage for all ages including trip delays, three benefit options for flight accidents, along with 24/7 travel assistance and concierge services starting at just $17.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Flight Insure Plus
Policy Description:
Flight Insure Plus includes coverage for flight accidental death and dismemberment, emergency medical expenses, emergency medical evacuation & repatriation, lost, stolen, damaged or delayed baggage and trip delay for a single trip. Includes 24/7 travel assistance and concierge services.
Underwritten By: Berkshire Hathaway Specialty Insurance Company
Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944
AM Best #: 00864
AM Best Rating: A++ (Superior)
Insurance Providers
- April Travel Protection
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- HTH Travel Insurance
- IMG
- iTravelInsured
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners Inc
- Tin Leg
- Tokio Marine HCC Medical Insurance Services
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
Additional Information