Travelex Insurance Services

We wish to acknowledge receipt of your complaint and thank you for taking the time to put your concerns in writing. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.

We have undergone a thorough review of your case with our Assistance Company, On Call International (On Call), they have acknowledged that a breakdown in communication did occur. On Call understands the importance of timely communication and additional coaching & training has occurred with the Assistance Coordinator involved.

To date, the Claim Administrator has not received a claim form or documentation in order to assess your claim. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.

We trust that we have addressed your concerns. If you have any questions, you may contact us directly at TISReviews@TravelexInsurance.com

Travelex would like to thank you for taking the time to post about your experience on Squaremouth.

We have escalated your concerns with the Claims Department and have been advised that an examiner has contacted you to help clarify what documents are required to process your claim.

Please be assured that upon receipt of the claim forms and supporting documentation, the claim examiner will promptly process your claim. It is in no way their intention to make things difficult for our Insureds.

We trust that you understand that insurance is highly regulated and in order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.

Should you have any additional questions about your claim you can contact the Claims Department at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.

Kind Regards,

Amber

Thank you so much for your kind words.

It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

Thank you again and we look forward to insuring all your future trips!

Thank you for taking the time to provide your feedback!

We are so happy to hear about your experience and look forward to doing business with you again.

Thanks again and have a wonderful day!