Travelex Insurance Services

Made a claim in May and have not heard a single thing yet. Also have another policy with Travelex purchased via Squaremouth for trip in Sept which has now totally cancelled--am I eligible for a refund from them for that since no travel and no claim??

Thank you for taking the time to post about your concerns on Squaremouth.

We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), on your behalf, to find out more about your claim. Due to the unprecedented volume of claims related to the Covid-19 pandemic, the claim process is taking longer than originally communicated. It is approximately 10 weeks, from the time of obtaining final documentation, for BHSIC to adjudicate your claim. It looks like documentation was submitted May 20, 2020, therefore your claim should be reviewed by BHSIC in the next couple of weeks.

It is important to remember that insurance is highly regulated and documentation, as it relates to the policy purchased, is an important part of the claim process. We appreciate your patience and understanding.

If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

You also requested information about a policy premium refund for a trip that has been cancelled. We will respond to the email we have on file for you with the requirements for a refund.

If you have any questions, please contact us at TISReviews@TravelexInsurance.com.

I file a claim few weeks ago and I have received any reply yet. The web site reports that the claim is "In Progress" but it doesn't acknowledge if they actually received all the documents I upload on their web site

Thank you for taking the time to post about your experience on Squaremouth.

We contacted the claims administrator of the plan you purchased, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on May 10 and May 12, 2020, and that BHSIC has not yet adjudicated your claim.

Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking up to eight (8) weeks for BHSIC to adjudicate claims. We appreciate your patience and understanding.

We empathize with your frustration regarding the delay. However, your claim is being handled within this timeframe and in the order in which it was received.

If you have further claim questions, please contact the Claim Administrator, BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

If you have any questions for Travelex Insurance Services Inc., please don’t hesitate to reach out to us at TISReviews@TravelexInsurance.com.

My trip was postponed due to the COVID-19 virus and I reached out to Travelex Insurance Services customer service about possibly changing the dates scheduled for the insurance. However, I never heard back from them about doing that and my original trip dates have already passed.

Thank you for taking the time to post about your experience on Squaremouth.

We are happy to hear that our Customer Solutions Department was able to reach out and assist you with obtaining a Date Transfer.

If you have any questions, please don’t hesitate to reach out to us at TISReviews@TravelexInsurance.com.

Kind Regards,
Amber

They make the claim process intimidating, and you are dissuaded from filing a claim. Their definitions change, their conditions change, they know you don’t have a lawyer so they can always say no. Almost better to not have insurance if it won’t pay a claim.

Thank you for taking the time to post about your experience on Squaremouth.

We acknowledge your frustration regarding the claim process. Insurance is not meant to be intimidating, however it is important to remember that insurance is highly regulated. Documentation is an important part of the policy modification process, as it relates to the Travel Basic plan you purchased.

We contacted the Claims Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on May 21, 2020, an automated response was sent the following day to let you know that they have received the document(s) and have uploaded it to your claim.

BHSIC has not yet adjudicated your claim, given that no claim determination has been made, we are unsure of the basis of your statements regarding definitions changing. We do not have any notes regarding phone calls to BHSIC or Travelex Insurance Services Inc. (“Travelex Insurance”).

Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking up to eight (8) weeks for BHSIC to adjudicate claims. We appreciate your patience and understanding.

If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

If you have any questions for Travelex Insurance, please contact us at TISReviews@TravelexInsurance.com.