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I filed a claim under cancel for any reason. It took 4 months for them to settle this claim, requiring over a dozen items to be submitted, asking for repeated inputs of some items, and making errors in arithmetic and understanding of inputs that I had to correct via multiple emails and phone calls. They made claim handling very difficult, slow, and unhelpful. In the end they did pay what was owed.
Thank you for your feedback. We apologize for the frustrations you’ve experienced, as we thrive to provide each and every traveler with the best possible customer service. We will further investigate your experience. Thank you for your patience.
I submitted the claim on 12/20/2019. Resubmitted all required documents on 1/4/2020. No results yet, not even confirmation of receipt. Very unhappy with the insurance company.
Filing a claim was easy on line but then you get no feedback or acknowledgement for weeks,
The agent we spoke to while on the trip Sounded helpful, but in fact she did not send the claim form she said she would send, and when I called the follow up when we were home, that customer service agent said that the claim number the original agent have given us was not a real thing and that she had no records in the system of our phone call.
i originally planned to go to tahiti but changed my mind and went to christchurch new zealand instead. i had to change dates of policy. your customer service said i had to contact insurance company. no problem.
i've used squaremouth for many years, never a problem, never a claim. i may have crossed a threshold age wise and usual policy wasn't available, another slightly more expensive was.