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Fortunately we did not need additional contact or interaction.
I spoke to your team on 11/1 and again on 11/11 attempting to get the paperwork to submit the claim. They claim today that they will be mailing and emailing the paperwork today.
Evidently I forgot to put in the amount of my trip (which was cancelled, due to a mechanical problem with Delta Airlines) I blame my error on being 84. I will be reimbursed for my flight, by Delta, but not for the rest, $1990.00.
So what did I get for my $127.00 premium?
Used Squaremouth for many years and found the website to be easy to use and the customer service excellent
I was scheduled to go on a Tour of Ecuador. Just 2 days before I was to leave the Ecuadorian government removed the subsidies on fuel and the gas prices went up by a minuscule amount. The Ecuadorian idiot people rioted, burned, looted, robbed ,blocked roads the president had to leave the capital and move to another city. The US state department advised if you are there leave and do not go there. My tour company evacuated the 2 tours that were there and the tour I was to go on was cancelled. The tour company gave me my complete money back, the airline waved the change fee and I will take a different flight elsewhere , the parking was refunded and Travel Insured International refunded me the full insurance premium. I cancelled the reservation at the Friends Hostel in Ecuador and NEVER went there or used any of their services. They tried to charge me for a full three nights plus other fees and are a bunch of Ecuadorian crooks. I called my credit card company who said and I did, lock my credit card and I will change the account so these crooks can not charge the account. I did NOT re-book the tour at a later date
I booked a tour to Australia for March 2020 and I purchased the travel insurance thru Square-Mouth travel insurance and got the insurance from Travel Insured international and I recommend both of them.