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I submitted a request for a voucher to use on my future cruise due to my March 2020 cruise being canceled to to COVID-19.
The representatives I spoke with were very polite and courteous, and answered my questions knowledgeably. However, the entire process took longer than I was led to believe -- it took almost six months to receive my last reimbursement check. One of the problems was that I was not told at the beginning that since I am on Medicare, I must first file a claim with my supplemental insurance company. I was notified of that one month after I filed my original claim. After I received reimbursement from the supplemental company and submitted the additional documentation to Travel Insured, it took two months to receive their reimbursement check, the amount of which was incorrect. I then had to send further communications and calculations, and received an additional (and final) check 3 weeks later.
All in all, they are a pleasant and honorable company with which to do business, but not as efficient as they could be,
I have tried to contact Travel Insured International multiple times (more than 6) since my return home on March 20, 2020 and have left my phone number for call back. To date, I have not received any contact from them. I have tried to file a claim online but have questions about the process as the letter from physician for trip interruption claims is not applicable.
When I made contact with insurer they contacted me immediately. Am not back in USA because of corona virus
I only had to increase my coverage and although I couldn’t do it online for some reason, the woman on the phone from customer service helped me. I needed nothing more.