Tin Leg

4 stars rather than 5 only because it was a little hard to get the process going. Our son, who lives in Beijing, actually did major duty at getting things going and keeping up with Tin Leg so I could focus on my husband. Once we got connected with the right person at Tin Leg things went well and the company covered the medical costs we incurred as a result of my husband's accident and head injury. The Tin Leg contact person had to keep checking with someone else to get payments approved,(which delayed things slightly) but medical costs incurred were ultimately approved and that did relieve a lot of stress.

Tin Leg did a nice job of getting us back to the US with an escort for my husband. The company approved a travel itinerary which allowed my husband to recline the entire trip. The escort (a former para-medic) was very knowledgeable about travel with someone who was still not up to par. He really made the return trip possible. We would otherwise have been delayed in Beijing far longer..

Yes, we would recommend the policy to other travelers.

Upon arriving at one of several destinations scheduled during my trip, I realized I was in urgent need of a doctor's care. While waiting for my rental car, I called the Customer Service number to determine how to proceed. The agent was extremely helpful and expressed genuine sympathy toward my condition - I could barely speak at that point. She asked me to hold for a moment while she checked my policy. When she came back on the line, and it was just a moment, she told me my policy would cover whatever care I needed and that a claim form would be sent to my email for reimbursement.. She asked if she could help in any other way, and closed the call with, "I hope you feel better soon and can enjoy the rest of your trip."

As a result of my experience, I would highly recommend Tin Leg to any traveler and, in fact, already have. I plan on using the company every time I travel. When you've found the best, no need to keep searching. Thank you for an exceptional experience! Cynthia

So far our experience with Tin Lag has been positive. Reporting the accident when pretty smoothly. The only hiccup was I had to call a second time after I did not receive the email with the claim forms and instructions after may first call. After the second call everything came in a very short time. I assume that the hospital in Switzerland and Tin Leg must have talked with each other, because the only thing my brother had to pay for when he was discharged was a phone call.Which was about 50 cents. My brother will be submitting a claim for his visits to the clinic(Swiss law requires that the clinic bill be settled at time of service). We will see how that goes. As long as that part goes as as smooth as the hospital part went(assuming we don't have to deal with the hospital again), we have no complaints about Tin Leg or the policy,

Home was burglarized and came home early. Luckily, our trip plans were for 11 days and the burglary occurred within 10 days of departure (read the fine print). A claim for my husband and I was submitted 4 months ago. Tin Leg did not begin considering the claim until I called to check the status 2 1/2 months ago (they are supposed to pay quicker than that). My husband received a check 1 month ago with a deduction. Since then, I have been calling multiple times a week for my check and to dispute the deduction. Have heard such excuses as adjustor's absence is due to mother's cancer, Tin Leg did not receive claim for all services (poor excuse since I e-mailed my initial claim), claim adjustor was not responding to e-mails, the claim is ready to be released 2 weeks ago-still not released yet. They use the adjustor's lack of response as an excuse to not pay the claim and will not let me talk to the adjustor directly. I still have not received my check. When I bought the policy, I hoped that Tin Leg would be good purchase since it is affiliated with Square Mouth. However, I have received such a runaround I would not recommend Tin Leg.

I had to cancel a trip because of a family medical situation. The claim was handled promptly and professionally. I was very impressed with the customer service I received. My advice to anyone who may need to make a claim, make sure you have impeccable documentation of everything and you shouldn't have a problem.