Real Reviews from Squaremouth Customers

Squaremouth customers are invited to submit reviews about their experience with our travel insurance providers.
We combine these reviews with Squaremouth sales data to provide an overall snapshot of every insurance provider on squaremouth.com

Unbiased Platform

We only allow reviews from customers who have purchased a policy on our website. We publish both positive and negative reviews of the provider's performance before, during and after the claims process.

Original and Unedited

Reviews are posted without any alterations. Our providers are able to comment on reviews about their performance, but reviews cannot be deleted. Reviews are monitored for profanity and obscenity.

Air Ambulance Card
Air Ambulance Card

No Reviews

0 Reviews

Since 2010

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APRIL Travel Protection
APRIL Travel Protection

4.26 Out of 5

353 Reviews

Since 2013

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AXA Assistance USA
AXA Assistance USA

4.4 Out of 5

324 Reviews

Since 2015

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Azimuth Risk Solutions, LLC
Azimuth Risk Solutions, LLC

4.06 Out of 5

32 Reviews

Since 2012

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Berkshire Hathaway Travel Protection
Berkshire Hathaway Travel Protection

4.38 Out of 5

19 Reviews

Since 2016

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CSA Travel Protection
CSA Travel Protection

4.44 Out of 5

2,706 Reviews

Since 2004

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GeoBlue
GeoBlue

4.56 Out of 5

23 Reviews

Since 2013

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Global Alert
Global Alert

4.33 Out of 5

739 Reviews

Since 2007

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HCC Medical Insurance Services
HCC Medical Insurance Services

4.42 Out of 5

197 Reviews

Since 2008

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HTH Travel Insurance
HTH Travel Insurance

4.44 Out of 5

211 Reviews

Since 2004

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IMG
IMG

4.54 Out of 5

88 Reviews

Since 2005

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iTravelInsured
iTravelInsured

4.38 Out of 5

525 Reviews

Since 2004

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John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc.

4.34 Out of 5

427 Reviews

Since 2012

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MedjetAssist
MedjetAssist

4.0 Out of 5

6 Reviews

Since 2004

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RoamRight
RoamRight

4.54 Out of 5

1,388 Reviews

Since 2012

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Seven Corners Inc
Seven Corners Inc

4.42 Out of 5

2,093 Reviews

Since 2007

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Tin Leg
Tin Leg

4.55 Out of 5

1,423 Reviews

Since 2014

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Travelex Insurance Services
Travelex Insurance Services

4.45 Out of 5

1,720 Reviews

Since 2004

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TravelSafe
TravelSafe

4.36 Out of 5

1,161 Reviews

Since 2004

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Trawick International
Trawick International

4.42 Out of 5

423 Reviews

Since 2012

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TripAssure
TripAssure

4.43 Out of 5

519 Reviews

Since 2005

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USA-ASSIST Worldwide Protection
USA-ASSIST Worldwide Protection

4.44 Out of 5

119 Reviews

Since 2007

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How the Review Process Works

We ask for permission to request a review at the time of placing an order.
If this is granted, we email our customers once only to allow them to submit a statement on the following:

1. Before The Trip

  • Provides an overview of the insurance provider's performance before the trip.
  • Did the traveler have questions for customer service, make changes to their policy or question how the documentation was presented?
  • What was the quality of service they received before they traveled?

2. During The Trip

  • Rates the insurance provider's performance during a trip.
  • Whether the traveler needed help with lost luggage, itinerary change, medical emergency or any other event.

3. Claim

  • If a claim was filed, how did the provider handle the claim?
  • We ask the customer to consider how easy it was to file the claim, if it was completed in a timely manner and whether they were satisfied with the outcome.

Customer Reviews About Squaremouth

Every Squaremouth customer is given the opportunity to review their experience purchasing a policy from our website.

Reseller Ratings

We want your experience with us to be second to none, so we invite every Squaremouth customer to post their experience with us on third party review website, ResellerRatings.

View Squaremouth’s profile on resellerratings.com.

LiveChat

We allow customers to LiveChat with us 24 hours a day, 365 days a year. After each conversation, they are able to leave a review of their experience with our customer service agents.

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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