Real Travel Insurance Reviews

Squaremouth compares travel insurance from every major provider in the United States. We back every policy we sell with our unique Zero Complaint Guarantee, our promise that every provider on our website will handle all claims fairly and honestly.

Every Squaremouth customer is invited to submit a travel insurance review about their experience with our providers. We combine these reviews with our sales data to provide an overall snapshot of each provider on squaremouth.com.

We Maintain an Unbiased Platform

To provide the most accurate representation of each provider, we only allow customers who have purchased a policy on our website to submit a travel insurance review. We publish all reviews - both positive and negative - about a provider’s performance before, during, and after a customer’s trip.

View Reviews from Customers Who Filed a Claim

We understand the importance of choosing a provider that has a reputation for handling claims fairly and honestly. For this reason, we give customers the ability to specifically view reviews from other customers who have filed claims, for every travel insurance provider on squaremouth.com. These reviews include useful information about the travel insurance claims process, including what was claimed for, how long the process took, and the result.

All Reviews are Original and Unedited

Every travel insurance review left on our website is published exactly as it’s written, without any alterations. We only monitor for profanity and obscenity.

Our travel insurance providers are able to comment on customer reviews about their performance, but reviews cannot be deleted. This ensures we are sharing complete, unbiased reviews with our customers.

How the Travel Insurance Review Process Works

We ask for permission to request a review when a customer buys their policy. If this is granted, we email our customers one time to allow them to submit a review on the following:

1. Their Experience Before The Trip

  • We ask each customer to provide an overview of the insurance provider’s performance before their trip:
    • Did the traveler have questions for customer service, make changes to their policy, or question how the documentation was presented?
    • What was the quality of the service they received before they traveled?

2. Their Experience During The Trip

  • We ask each customer to rate the insurance provider’s performance during a trip:
    • Did the traveler need help with lost luggage, an itinerary change, a medical emergency, or any other event?
    • How did the provider help?

3. Their Experience if They Filed a Claim

  • If a claim was filed, we ask each customer how the provider handled their claim:
    • How easy was it to file a claim?
    • Was it completed in a timely manner?
    • Was the traveler satisfied with the outcome?
April Travel Protection
April Travel Protection

4.25 Out of 5

473 Reviews

Since 2013

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Arch RoamRight
Arch RoamRight

4.52 Out of 5

2,001 Reviews

Since 2012

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AXA Assistance USA
AXA Assistance USA

4.42 Out of 5

454 Reviews

Since 2015

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Azimuth Risk Solutions, LLC
Azimuth Risk Solutions, LLC

3.93 Out of 5

48 Reviews

Since 2012

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Berkshire Hathaway Travel Protection
Berkshire Hathaway Travel Protection

4.3 Out of 5

102 Reviews

Since 2016

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Cat 70
Cat 70

4.2 Out of 5

5 Reviews

Since 2017

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Cover-More
Cover-More

5.0 Out of 5

3 Reviews

Since 2017

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Generali Global Assistance
Generali Global Assistance

4.45 Out of 5

2,959 Reviews

Since 2004

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GeoBlue
GeoBlue

4.65 Out of 5

55 Reviews

Since 2013

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Global Alert
Global Alert

4.26 Out of 5

1,039 Reviews

Since 2007

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Global Guardian Air Ambulance
Global Guardian Air Ambulance

No Reviews

0 Reviews

Since 2010

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HTH Travel Insurance
HTH Travel Insurance

4.46 Out of 5

244 Reviews

Since 2004

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IMG
IMG

4.56 Out of 5

112 Reviews

Since 2005

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iTravelInsured
iTravelInsured

4.34 Out of 5

692 Reviews

Since 2004

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John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc.

4.37 Out of 5

691 Reviews

Since 2012

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MedjetAssist
MedjetAssist

4.0 Out of 5

6 Reviews

Since 2004

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Nationwide Mutual Insurance Company
Nationwide Mutual Insurance Company

4.04 Out of 5

62 Reviews

Since January 2018

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Seven Corners Inc
Seven Corners Inc

4.42 Out of 5

2,269 Reviews

Since 2007

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Tin Leg
Tin Leg

4.58 Out of 5

1,982 Reviews

Since 2014

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Tokio Marine HCC Medical Insurance Services
Tokio Marine HCC Medical Insurance Services

4.34 Out of 5

215 Reviews

Since 2008

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Travel Insured International
Travel Insured International

4.44 Out of 5

2,708 Reviews

Since 2004

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Travelex Insurance Services
Travelex Insurance Services

4.44 Out of 5

1,782 Reviews

Since 2004

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TravelSafe
TravelSafe

4.34 Out of 5

1,309 Reviews

Since 2004

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Trawick International
Trawick International

4.35 Out of 5

582 Reviews

Since 2012

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TripAssure
TripAssure

4.42 Out of 5

574 Reviews

Since 2005

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USA-Assist Worldwide Protection
USA-Assist Worldwide Protection

4.44 Out of 5

129 Reviews

Since 2007

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Customer Reviews About Squaremouth

Every Squaremouth customer is given the opportunity to review their experience purchasing a policy from our website.

Reseller Ratings

We want your experience with us to be second to none, so we invite every Squaremouth customer to post their experience with us on third party review website, ResellerRatings.

View Squaremouth’s profile on resellerratings.com.

LiveChat

Customers can LiveChat with our award-winning customer service team. After each conversation, they are able to leave a review of their experience.

As of December 2018, Squaremouth has 11,694 customer reviews on ResellerRatings.com, with an average rating of 9.75 out of 10.

One stop shopping for travel insurance

“I have used Squaremouth several times in the last few years and have been very pleased with their service, selection and customer support.”

from TE
9/20/2018

A great comparison site

“Squaremouth made comparison of insurance policies much easier than if I had to find each policy one at a time on different websites. It made my decision easy.”

from CA
9/26/2018

Easily found what I needed

“Easy to use website, patient, effective, professional assistance when I called in trying to figure out which travel insurance to use. Great experience on Squaremouth!”

from AL
9/10/2018

Excellent

“The website is easy to use, a wide range of insurance is offered and it is easy to pay. A great experience. Will definitely use again.”

from NY
9/25/2018

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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