Berkshire Hathaway Travel Protection

The ending is fine, but the claim process took longer than we expected. From first filing our claim to receiving our check was about 6 weeks, not the promised 15 days. Twice we were asked to submit documentation that we had already submitted. When we asked to speak on the phone to the person processing our claim, she was busy on another line and our request on her voice mail for a callback didn't work. Nobody ever called us back. The operator who did answer wanted information about our claim and she seemed very confused by our answer. We wonder if she had the expertise or authority to handle our claim and, if not, why we had to share our information with her.

So, three stars. Five stars for the final resolution, but a demotion for the length of the process and for the poor communication.

Our (wife and me) trip to China was canceled by the tour operator 24 hours before our scheduled departure of Jan 24. We are awaiting possible refunds from the tour operator before filing a claim for any unreturned funds. I spoke with a representative of Berkshire Hathaway Travel Protection when the trip was cancelled. He said to wait until we know the status of any refunds before filing a claim. He did not seem to care.

We had some health problems in Colombia S.A. and contacted B.H.T.P. and they were very nice to answer and help us during our stay in Colombia.

Very efficient and helpful experience!

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