Berkshire Hathaway Travel Protection

I didn't have to call once purchased, but prior to purchasing I spoke with a representative who was clear, concise, professional and friendly.

Cruise and air flights were cancelled by carriers so trip never occurred. Berkshire Hathaway provides me with full credit for future trip insurance within two years. I consider that to be very equitable. I’ll definitely use BH for future trips.

I didn’t make a claim, BUT rescheduled my trip AND the insurance

My trip was cancelled due to Covid-19. I am very dissatisfied that the travel insurance companies due not cover this. I am aware that none of them do, but one of the reasons that we buy travel insurance is to cover losses from trip cancellations. None of us could have seen this coming and what it would do to our travel plans.

Some of our expenses were refunded but no all. It would be nice if the policy covered the cancellation fees, and deposits that the providers would not refund.

I will say the Berkshire Hathaway representative was very nice and said that they would give us a credit of this travel policy toward a new one. Hopefully we will be able to use it.

I have had better purchasing experiences on travel insurance with other companies. I never had any feedback or emails directly from Squaremouth which was unlike other 3rd party insurance providers. I never really felt that Squaremouth was going to be there for me as a customer. BHT customer service was not that friendly of helpful and I am talking way before the Covid-19 pandemic was even known. When I added to my policy along with the way with additional payments for our vacation rental I thought the customer service reps were aloof and as if it was a bother. I cringed over the fact that if I did not have to make a claim that it would be a big issue. If they can't even be friendly or helpful when I am paying them money than I can't imagine they would be civil if I had to make a claim.

During our trip which was in Feb and March of this year we did run into issues with the pandemic. We were in Key West in March and was forced out of vacation rental by a county directive that cancelled all vacation rentals and hotel stay and forced everyone to leave by Mar. 22. Our provider did not provide any reimbursements of the remaining time and we thought that we would be able to collect something from the travel insurance. We soon learned that would not happen at it had to be a "named peril" in order to collect. Of course a pandemic or a governmental order was not a named peril so we could not collect. My review is not based on this issue though disappointing. I now have a better understanding of travel insurance and not sure that large amount of money we pay is really worth it considering how few events are actually covered.