Why buy from Berkshire Hathaway Travel Protection

Berkshire Hathaway Travel Protection is different. Our proactive claims processing is revolutionary in the industry, and we’re determined to give travelers the coverage they need in simpler and smarter ways than ever before. We can’t ignore how technology and travel have changed each other. Why would we want to? Together, they make the world a bigger place. Berkshire Hathaway Travel Protection offers a suite of travel-insurance products with innovative features like “pic and a click” claim filing and rapid claims payments.

Berkshire Hathaway Travel Protection is the marketing name used by Berkshire Hathaway Specialty Concierge, LLC and its licensed producer, Berkshire Hathaway Global Insurance Services, LLC, in connection with the aforementioned travel insurance product. Underwriter and producer information is available at https://www.bhtp.com/legal/disclaimer

Berkshire Hathaway Travel Protection

Overall Rating 4.37
  • 5 stars
    131
  • 4 stars
    40
  • 3 stars
    18
  • 2 stars
    5
  • 1 star  
    7

14,886
policies sold

0.1%
negative reviews

0.1% (12) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for Berkshire Hathaway Travel Protection

Customer Service:
844-411-2487
Hours of Operation:

Monday - Friday: 7:00am to 7:00pm CST.

Claims Phone:
844-411-2487
Claims Hours of Operation:

Monday - Friday: 7:00am to 7:00pm CST.

Mail to:
Berkshire Hathaway Travel Protection
P.O. Box 31003
Charlotte, North Carolina 28231
Emergency Assistance:
Inside USA 844-411-2487
Outside USA 715-303-6333
Claims Email:
claims@bhtp.com
Fax: 715-303-6328
Provider Claims Website

Policies Offered by Berkshire Hathaway Travel Protection


ExactCare

Policy Description:

In addition to trip cancellation and interruption, ExactCare plans include coverage for trip delay, missed connections, lost or delayed baggage, medical expenses, and emergency evacuation with repatriation of remains. Worldwide 24/7/365 assistance services are included to help travelers with emergency medical assistance, lost baggage tracking, emergency cash transfer, emergency or last minute travel arrangements, assistance with replacing lost travel documents, and much more. ExactCare also features family-friendly pricing.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


ExactCare Value

Policy Description:

ExactCare Value plans include coverage for trip cancellation and interruption, lost or delayed baggage, medical expenses, and emergency evacuation with repatriation of remains. Worldwide 24/7/365 assistance services are included to help travelers with emergency medical assistance, lost baggage tracking, emergency cash transfer, emergency or last minute travel arrangements, assistance with replacing lost travel documents, and much more.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)

Compare All Policies for Berkshire Hathaway Travel Protection

Recent Customer Reviews for Berkshire Hathaway Travel Protection

Overall Rating 4.37 Out of 5

View all Berkshire Hathaway Travel Protection reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 201 Reviews Since 2016

  • Overall Rating 1 out of 5
    Policy:
    ExactCare Value
    Review Received:
    From: Verified Squaremouth Customer

    I could not in good conscience recommend Berkshire Hathaway Travel Protection to anyone purchasing travel insurance. I have used other companies based on Squaremouth's selection process and been delighted. In the case of Berkshire Hathaway, it was the least expensive option for our needs. My college-age daughter tore her ACL skiing before our trip and our entire trip had to be cancelled because of her surgery. I filed a claim immediately and called twice with questions. The paperwork to file a claim is extensive. I was required to prove I intended to take the trip even though I had the receipt demonstrating I had paid for it. The service representatives on the phone were not helpful. I have also sent email messages and received form answers. I am to hear about next steps on January 15. This is not the service I expect from a major company. I do have other comparisons. My daughter tore her other ACL in high school. We had two trips pending, one international. I had checks from another company within a week of filing my claim and lovely conversations with the individual handing my claim . I also picked that insurer using Squaremouth. Clearly your evaluation of the quality of companies has declined.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Submitting a claim for a travel delay requires a lot of paperwork. I don't think I'll be buying travel insurance in the future - I didn't realize I'd have to spend hours assembling documents for a $200 claim!

    Review Updated: 01/12/2020

    They reimbursed quickly but the form itself was cumbersome to submit. If they had a UI/UX expert take a look at the form design, it could be made easier for all future claimants. For example, there were numerous form fields that were not relevant to my claim. I had to call to clarify, and they said to ignore those fields. Again, that's fine - but it would be easier if the forms were well designed.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Claim was eventually processed ok, but no feed back after I completed the online form, until I emailed, and they advised it was being reviewed.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I I extended my stay by two weeks and Berkshire Hathaway extended my policy to cover the extra two weeks at no charge, the customer service was great!

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    ExactCare Value
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately I have been waiting for a response on what information to send but have not heard back from my claims adjuster

    Was this review helpful to you?

    12 out of 12 people found this review helpful