Why buy from Berkshire Hathaway Travel Protection

Berkshire Hathaway Travel Protection is different. Our proactive claims processing is revolutionary in the industry, and we’re determined to give travelers the coverage they need in simpler and smarter ways than ever before. We can’t ignore how technology and travel have changed each other. Why would we want to? Together, they make the world a bigger place. Berkshire Hathaway Travel Protection offers a suite of travel-insurance products with innovative features like “pic and a click” claim filing and rapid claims payments.

Berkshire Hathaway Travel Protection is the marketing name used by Berkshire Hathaway Specialty Concierge, LLC and its licensed producer, Berkshire Hathaway Global Insurance Services, LLC, in connection with the aforementioned travel insurance product. Underwriter and producer information is available at https://www.bhtp.com/legal/disclaimer

Berkshire Hathaway Travel Protection

Overall Rating 4.35
  • 5 stars
    152
  • 4 stars
    46
  • 3 stars
    22
  • 2 stars
    8
  • 1 star  
    7

16,261
policies sold

0.1%
negative reviews

0.1% (15) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for Berkshire Hathaway Travel Protection

Customer Service:
844-411-2487
Hours of Operation:

Monday - Friday: 7:00am to 7:00pm CST.

Claims Phone:
844-411-2487
Claims Hours of Operation:

Monday - Friday: 7:00am to 7:00pm CST.

Mail to:
Berkshire Hathaway Travel Protection
P.O. Box 2986
Clinton, Iowa 52733-2986
Emergency Assistance:
Inside USA 844-411-2487
Outside USA 715-303-6333
Claims Email:
claims@bhtp.com
Fax: 715-303-6328
Provider Claims Website

Policies Offered by Berkshire Hathaway Travel Protection


ExactCare

Policy Description:

In addition to trip cancellation and interruption, ExactCare plans include coverage for trip delay, missed connections, lost or delayed baggage, medical expenses, and emergency evacuation with repatriation of remains. Worldwide 24/7/365 assistance services are included to help travelers with emergency medical assistance, lost baggage tracking, emergency cash transfer, emergency or last minute travel arrangements, assistance with replacing lost travel documents, and much more. ExactCare also features family-friendly pricing.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)


ExactCare Value

Policy Description:

ExactCare Value plans include coverage for trip cancellation and interruption, lost or delayed baggage, medical expenses, and emergency evacuation with repatriation of remains. Worldwide 24/7/365 assistance services are included to help travelers with emergency medical assistance, lost baggage tracking, emergency cash transfer, emergency or last minute travel arrangements, assistance with replacing lost travel documents, and much more.

Underwritten By: Berkshire Hathaway Specialty Insurance Company

Underwritten Location: 1314 Douglas Street, Suite 1400 Omaha, NE 68102-1944

AM Best #: 00864

AM Best Rating: A++ (Superior)

Compare All Policies for Berkshire Hathaway Travel Protection

Recent Customer Reviews for Berkshire Hathaway Travel Protection

Overall Rating 4.35 Out of 5

View all Berkshire Hathaway Travel Protection reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 235 Reviews Since 2016

  • Overall Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    April 11, 2020
    leslie from MI Verified Squaremouth Customer

    I have had better purchasing experiences on travel insurance with other companies. I never had any feedback or emails directly from Squaremouth which was unlike other 3rd party insurance providers. I never really felt that Squaremouth was going to be there for me as a customer. BHT customer service was not that friendly of helpful and I am talking way before the Covid-19 pandemic was even known. When I added to my policy along with the way with additional payments for our vacation rental I thought the customer service reps were aloof and as if it was a bother. I cringed over the fact that if I did not have to make a claim that it would be a big issue. If they can't even be friendly or helpful when I am paying them money than I can't imagine they would be civil if I had to make a claim.

    During our trip which was in Feb and March of this year we did run into issues with the pandemic. We were in Key West in March and was forced out of vacation rental by a county directive that cancelled all vacation rentals and hotel stay and forced everyone to leave by Mar. 22. Our provider did not provide any reimbursements of the remaining time and we thought that we would be able to collect something from the travel insurance. We soon learned that would not happen at it had to be a "named peril" in order to collect. Of course a pandemic or a governmental order was not a named peril so we could not collect. My review is not based on this issue though disappointing. I now have a better understanding of travel insurance and not sure that large amount of money we pay is really worth it considering how few events are actually covered.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    ExactCare Value
    Review Received:
    April 10, 2020
    Ann from MT Verified Squaremouth Customer

    My contact with Berkshire Hathaway customer service was in mid March in an effort to receive some compensation for changing airline flights because of the Covid-19 outbreak. In spite of Embassy alerts advising travelers not to travel to certain areas, and travel alerts prohibiting entry of US citizens to the country where travel was to depart from, I was advised that CoVid -19 was not part of the policy coverage. Upon return home, I started a claim, but it was very clear on the claim form itself that there is no coverage if the claim is related to re-routing travel as a result of CoVid-19. If either of us had been hospitalized or treated by a physician and our travel was delayed, I believe coverage would have been available. In addition, the policy states that claims need to be made within 72 hours, and all receipts and travel credits need to be submitted as supporting documentation. I started cancelling and re-routing flights in mid-March and am still waiting for airline credits or refunds.

    I cannot specifically say that this is unique to Berkshire Hathaway Insurance with a basic policy. But it certainty seems that a pandemic would fit into travel re-routing the same as terrorism, etc. When I purchased the policy in September 2019, who had even heard of CoVid - 19?

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    April 7, 2020
    John from FL Verified Squaremouth Customer

    As always, Squaremouth walked me through some of the finer points. Thank you.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    April 5, 2020
    Patricia from FL Verified Squaremouth Customer

    Due to the Coronavirus and we are both 66 years old we cancelled our 11 day cruise 9 days before departure.
    We were refunded our premium payment in full in a timely fashion.

    We are extremely happy with your service.
    Thank you.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    April 2, 2020
    Robert from AZ Verified Squaremouth Customer

    Trip canceled week before itinerary started. Unable to cancel the policy that covered only medical evacuation and get a refund for a trip that never happened. If I insure a car, and I sell it before the policy period expires, I get a refund for the unused service period. Discouraging that BH does not offer the same courtesy.

    Was this review helpful to you?

    1 out of 1 people found this review helpful