Why buy from IMG

International Medical Group (IMG) programs are designed to protect travelers from non-refundable costs that prevent a traveler from going on a trip or for those emergencies that occur while traveling. IMG is a worldwide leader in designing, distributing and administering global healthcare benefits. IMG has built a solid reputation providing medical and travel assistance to individuals, families and groups in more than 170 countries.

IMG

Overall Rating 4.44
  • 5 stars
    98
  • 4 stars
    19
  • 3 stars
    11
  • 2 stars
    6
  • 1 star  
    4

9,917
policies sold

0.1%
negative reviews

0.1% (13) negative reviews to sales
Average on Squaremouth is 0.3%

Contact Information for IMG

Customer Service:
800-628-4664
Hours of Operation:

Weekdays, 7:00am - 6:00pm ET

Claims Phone:
800-628-4664
Claims Hours of Operation:

Weekdays, 7:00am - 6:00pm ET

Mail to:
International Medical Group
c/o Claims Department
P.O. Box 88500
Indianapolis, Indiana 46208
Emergency Assistance:
Inside USA 800-628-4664
Outside USA 317-655-4500
Claims Email:
customercare@imglobal.com
Fax: 317-655-4505

Policies offered by IMG


Patriot America

Policy Description:

Don’t let your medical coverage be an uncertainty. Travel with one of IMG’s two Patriot Travel Medical Insurance plans so you can spend more time enjoying your international experience and less time worrying about medical coverage. Patriot International provides coverage for US residents traveling outside of the US, while Patriot America provides coverage for non-US residents traveling outside their home country. Both plans are available for individuals or families for a minimum of five days up to a maximum of two years, and offer a complete package of international benefits.

Underwritten By: Sirius America Insurance Company

Underwritten Location: 140 Broadway 32nd Floor New York, NY 10005-1108

AM Best #: 002642

AM Best Rating: A (Excellent)


Patriot International

Policy Description:

Don’t let your medical coverage be an uncertainty. Travel with one of IMG’s two Patriot Travel Medical Insurance plans so you can spend more time enjoying your international experience and less time worrying about medical coverage. Patriot International provides coverage for US residents traveling outside of the US, while Patriot America provides coverage for non-US residents traveling outside their home country. Both plans are available for individuals or families for a minimum of five days up to a maximum of two years, and offer a complete package of international benefits.

Underwritten By: Sirius International Ins. Corp

Underwritten Location: Birger Jarlsgatan 57B, SE-113 96, Stockholm, Sweden

AM Best #: 086396

AM Best Rating: A (Excellent)


Patriot Multi-Trip America

Policy Description:

The two Patriot Multi-Trip plans offer a complete package of international benefits available 24 hours a day. Patriot Multi-Trip International is a plan for U.S. citizens that take multiple trips annually outside the U.S., while Patriot Multi-Trip America is a plan for non-U.S. citizens that take multiple trips annually outside of their home country. Both plans provide coverage for you, your spouse and/or children for each trip taken outside your home country during a period of 12 months with renewability up to three years, in accordance with the terms of the plan.

Underwritten By: Sirius International Ins. Corp

Underwritten Location: Birger Jarlsgatan 57B, SE-113 96, Stockholm, Sweden

AM Best #: 086396

AM Best Rating: A (Excellent)


Patriot Multi-Trip International

Policy Description:

The two Patriot Multi-Trip plans offer a complete package of international benefits available 24 hours a day. Patriot Multi-Trip International is a plan for U.S. citizens that take multiple trips annually outside the U.S., while Patriot Multi-Trip America is a plan for non-U.S. citizens that take multiple trips annually outside of their home country. Both plans provide coverage for you, your spouse and/or children for each trip taken outside your home country during a period of 12 months with renewability up to three years, in accordance with the terms of the plan.

Underwritten By: Sirius International Ins. Corp

Underwritten Location: Birger Jarlsgatan 57B, SE-113 96, Stockholm, Sweden

AM Best #: 086396

AM Best Rating: A (Excellent)


Patriot America Plus

Policy Description:

Patriot America Plus provides coverage for non-US citizens traveling outside their home country. The plan offers a complete package of international benefits available 24 hours a day to individuals and families. The plan provides a wide range of plan maximum limits and deductible options, and it is available for a minimum of 5 days up to a maximum of two years, in accordance with the terms of the insurance contract.

Underwritten By: Sirius International Ins. Corp

Underwritten Location: Birger Jarlsgatan 57B, SE-113 96, Stockholm, Sweden

AM Best #: 086396

AM Best Rating: A (Excellent)

Compare all policies for IMG

Recent Customer Reviews for IMG

Overall Rating 4.44 Out of 5

View all IMG reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

141 Reviews Since 2005

  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    The summary of benefits on the title page does not match up with the policy itself. I believe that’s misleading.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot America
    Review Received:
    From: Verified Squaremouth Customer

    Simple, easy and the best price

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    They denied everything. Even doctors I found through their website. It was extremely difficult to try and determine what and who they would or wouldn't cover, and in the end, they covered nothing.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    This was generally a good experience. I'm a repeat customer, and I will be back again.
    But there is a certain lack of clarity about the policy itself. There was a kind of pre-claim procedure that sounded like a way to avoid immediate payment for a claim. This was not, of course, made clear in the pre-purchase information.

    As I say, I'll be back, but next time, I'll be asking questions about this.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Patriot America Plus
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was extremely unhelpful. Was waiting on the line for 1 hour (!) to finally get to speak to a person.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    2 out of 2 people found this review helpful