Why Choose IMG for Travel Insurance

Notable Features

  • Offers among the most generous Travel Delay coverage on Squaremouth
  • All plans hold at least an AM Best’s Rating of Excellent or higher
  • 4.5/5 Star pre-trip customers service rating from verified customers

IMG is a reputable travel insurance provider that has been trusted by travelers around the world for more than 30 years. They currently offer five comprehensive policies on Squaremouth, each providing financial protection from delays, cancellations, medical emergencies, and other common travel disruptions at varying coverage limits.

In particular, IMG has made a name for themselves because of their strong cancellation coverage. All policies cover 100% of trip costs for covered cancellations, and at least 125% of unused trip costs for policyholders that have to end their trip early. Certain policies offered by IMG provide up to $5,000 worth of coverage per person for delays, which is among the highest offered by any provider on Squaremouth.

IMG offers plans that appeal to a wide-range of travelers, especially those who wish to protect their trip costs. Their plans that offer medical benefits are also competitive with the top travel medical policies found on Squaremouth and elsewhere, with select plans providing up to $500,000 in primary Emergency Medical coverage.

This provider summary was written internally by a Squaremouth policy expert.

About IMG

At IMG, we know that the reasons to travel both domestically and internationally are many and varied — that’s why our products are too. Our full-service approach to providing travel protection and travel medical insurance products includes servicing vacationers, those visiting internationally for short or extended periods, people traveling frequently for work or holiday, and those who maintain multiple countries of residence. To meet our members’ needs, we have developed world class products featuring major medical, evacuation, dental and travel protection coverage.
Since 1990, we’ve supported millions of people in almost every country with customer service that’s second to none. Our dedicated team of international, multilingual specialists and highly trained customer service professionals back the benefits our members need with the services they want.
One call. One company. Your single resource. IMG offers a full line of international medical insurance, and trip cancellation plans, as well as 24/7 emergency medical and travel assistance to meet the needs of anyone traveling or residing away from home.

IMG

Overall Rating 4.23
  • 5 stars
    1182
  • 4 stars
    366
  • 3 stars
    190
  • 2 stars
    76
  • 1 star  
    118

59,891
policies sold

0.3%
negative reviews

0.3% (194) negative reviews to sales
Average on Squaremouth is 0.2%

Featured for Travel Delay Benefits by Forbes

IMG’s plans boast a generous $2,000 in Travel Delay that can cover expenses related to flight delays or a mandatory quarantine. Forbes also notes IMG’s iTravelInsured SE is great for pet owners with up to $300 reimbursement for kennel fees if a traveler is delayed returning home. 

“Plans for iTravelInsured offer a variety of travel insurance benefits such as trip cancellation, lost baggage, and travel delay coverage, to name just a few. Plans are available for vacationers, adventure travelers, and people on a budget.”

Learn more

Policies Offered by IMG


iTravelInsured Travel Lite

Policy Description:

The iTravelInsured Travel Lite plan is IMG’s basic travel insurance product, designed for domestic or international vacations. It includes comprehensive coverages at a competitive rate. It has our in-house Worldwide 24/7 Emergency Assistance Services, Trip Cancellation and Interruption, $100,000 coverage for Accident & Sickness Medical Expenses, as well as protection for lost, damaged, or delayed baggage.
iTravelInsured Travel Lite Plan Highlights:
– Valid for US Residents
– Up to $100,000 in Emergency Medical Coverage
– $500,000 of Emergency Evacuation Coverage

Underwritten By: United States Fire Insurance Company

Underwritten Location: 305 Madison Avenue Morristown, New Jersey 07960

AM Best #: 002136

AM Best Rating: A (Excellent)


iTravelInsured Travel SE

Policy Description:

The iTravelInsured Travel SE plan includes all the benefits as the Travel Lite plan with increased benefit levels for Accident & Sickness Medical Expense, Baggage, and additional coverage for Rental Car, Change Fee, and Missed Trip Connections. This plan includes a Pre-Existing Medical Exclusion Waiver when purchased within 20 days of making your initial trip deposit.
Travel SE Plan Highlights:
-Primary Coverage
-Valid for US Residents
-Up to $250,000 in Emergency Medical Coverage
-$500,000 of Emergency Evacuation Coverage
-For trip cost up to $100,000 per person
-Cancellation or Interruption benefits if your Pet or Service Animal is sick, injured, or dies.
-Cancellation or Interruption benefits for travel bans, travel alerts, or travel warning level 4 or higher

Underwritten By: United States Fire Insurance Company

Underwritten Location: 305 Madison Avenue Morristown, New Jersey 07960

AM Best #: 002136

AM Best Rating: A (Excellent)


Patriot America Plus

Policy Description:

Patriot America Plus provides coverage for non-US citizens traveling outside their home country. The plan offers a complete package of international benefits available 24 hours a day to individuals and families. The plan provides a wide range of plan maximum limits and deductible options, and it is available for a minimum of 5 days up to a maximum of two years, in accordance with the terms of the insurance contract.

Underwritten By: SiriusPoint Specialty Insurance Corporation

Underwritten Location: 140 Broadway, 32nd Floor, New York, New York 10005

AM Best #: 020919

AM Best Rating: A- (Excellent)


iTravelInsured Travel LX Basic

Policy Description:

The iTravelInsured Travel LX plan includes all the benefits as the Travel SE plan with increased benefit levels for Accident & Sickness Medical Expense, Medical Evacuation, Baggage, and additional coverage for Search and Rescue, Political or Security Evacuation and Natural Disaster Evacuation. This plan includes a Pre-Existing Medical Exclusion Waiver when purchased within 24 hours of making your final trip payment.

Travel LX Plan Highlights:
-Valid for US Residents
-Primary Coverage
-Up to $500,000 in Emergency Medical Coverage
-$1,000,000 of Emergency Evacuation Coverage
-For trip cost up to $100,000 per person
-Cancellation or Interruption benefits:
-If your pet or Service Animal is sick, injured, or dies.
-For travel bans, travel alerts, or travel warning level 4 or higher
-Sickness, injury, death, or hospitalization of your guide/outfitter
-Pregnancy or adoption
– Optional Cancel and Interruption for Any Reason

Underwritten By: United States Fire Insurance Company

Underwritten Location: 305 Madison Avenue Morristown, New Jersey 07960

AM Best #: 002136

AM Best Rating: A (Excellent)


iTravelInsured Travel Sport

Policy Description:

The iTravelInsured Travel Sport plan provides a full suite of travel benefits for all adventures – from beginner to experienced. Trip cancellation and interruption are included as are search & rescue, medical evacuation, and sports equipment rental – coverage for even the most discerning of global explorers.

Travel Sport Plan Highlights:
-Valid for US Residents
-Up to $250,000 in Emergency Medical Coverage
-$1,000,000 of Emergency Evacuation Coverage
-Trip Delay benefits up to $5,000
-Adventure Sports Coverage
-For trip cost up to $100,000 per person
-Cancellation or Interruption benefits:
CDC warnings
Cancelled sporting events
Weather
COVID-19 is treated like any other Sickness on the plan

Underwritten By: SiriusPoint America Insurance Company

Underwritten Location: 1 World Trade Center 285 Fulton Street, 47 th Floor, Suite. 47J, New York, New York 10007

AM Best #: 002642

AM Best Rating: A- (Excellent)


iTravelInsured Travel Essential

Policy Description:

The iTravelInsured Essential plan is designed for U.S. residents traveling within the United States looking to protect their trip investments with our lowest-priced travel program. This plan provides limited, cost-effective coverage for trip cancellation, trip interruption and travel delay. With iTravelInsured Essential, you may recover non-refundable, unused payments and deposits when a trip is cancelled or interrupted due to a covered unforeseen reason.

Travel Essential Plan Highlights:

-Valid for US Residents.
-Travel Delay benefits $250 per day up to $2,000.
-Cancellation and Interruption benefits due to the U.S. State Department issuing a Level four (4) Travel Advisory for the Trip destination.

Underwritten By: SiriusPoint America Insurance Company

Underwritten Location: 1 World Trade Center 285 Fulton Street, 47 th Floor, Suite. 47J, New York, New York 10007

AM Best #: 002642

AM Best Rating: A- (Excellent)


Patriot America Platinum

Policy Description:

Provides first-class protection for the discerning international traveler who wants to obtain the maximum coverage available in a short-term travel medical insurance product.

You have enough to worry about when you’re traveling. Don’t let your medical coverage be an uncertainty. IMG has developed two Patriot Platinum Travel Medical Insurance plans to provide you and your family superior protection and offer a complete package of international benefits available 24 hours a day. Patriot International Platinum provides coverage for U.S. citizens traveling outside the U.S. with coverage for brief returns to the U.S., while Patriot America Platinum provides coverage for non-U.S. citizens traveling outside their home country. Both plans are available for a minimum of five days up to a maximum of three years, in accordance with the terms of the Certificate of Insurance.

Underwritten By: SiriusPoint Specialty Insurance Corporation

Underwritten Location: 140 Broadway, 32nd Floor, New York, New York 10005

AM Best #: 020919

AM Best Rating: A- (Excellent)


Patriot America Lite

Policy Description:

Provides coverage for individuals, families, and groups who need temporary medical insurance while traveling for business or pleasure anywhere outside of your home country.

International travel can quickly turn into a frightening situation if you’re not prepared for a medical emergency. Most travelers assume they will be covered by their standard medical plan, but that isn’t the case. While traditional plans may offer adequate domestic coverage, they are not designed for international travel. Without even realizing it, you may be putting your health at risk. Travel with one of IMG’s two Patriot Lite travel medical insurance plans so you can spend more time enjoying your international experience and less time worrying about medical coverage.

Underwritten By: SiriusPoint Specialty Insurance Corporation

Underwritten Location: 140 Broadway, 32nd Floor, New York, New York 10005

AM Best #: 020919

AM Best Rating: A- (Excellent)


Patriot International Lite

Policy Description:

Provides coverage for individuals, families, and groups who need temporary medical insurance while traveling for business or pleasure anywhere outside of your home country.

International travel can quickly turn into a frightening situation if you’re not prepared for a medical emergency. Most travelers assume they will be covered by their standard medical plan, but that isn’t the case. While traditional plans may offer adequate domestic coverage, they are not designed for international travel. Without even realizing it, you may be putting your health at risk. Travel with one of IMG’s two Patriot Lite travel medical insurance plans so you can spend more time enjoying your international experience and less time worrying about medical coverage.

Underwritten By: SiriusPoint Specialty Insurance Corporation

Underwritten Location: 140 Broadway, 32nd Floor, New York, New York 10005

AM Best #: 020919

AM Best Rating: A- (Excellent)


Patriot International Platinum

Policy Description:

Provides first-class protection for the discerning international traveler who wants to obtain the maximum coverage available in a short-term travel medical insurance product.

You have enough to worry about when you’re traveling. Don’t let your medical coverage be an uncertainty. IMG has developed two Patriot Platinum Travel Medical Insurance plans to provide you and your family superior protection and offer a complete package of international benefits available 24 hours a day. Patriot International Platinum provides coverage for U.S. citizens traveling outside the U.S. with coverage for brief returns to the U.S., while Patriot America Platinum provides coverage for non-U.S. citizens traveling outside their home country. Both plans are available for a minimum of five days up to a maximum of three years, in accordance with the terms of the Certificate of Insurance.

Underwritten By: SiriusPoint Specialty Insurance Corporation

Underwritten Location: 140 Broadway, 32nd Floor, New York, New York 10005

AM Best #: 020919

AM Best Rating: A- (Excellent)

Verified Customer Reviews

  • 1,978 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    June 17, 2024
    Patricia from GA Verified Squaremouth Customer

    They corrected a wrong name and early in process answered questions!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    June 16, 2024
    Anita from AL Verified Squaremouth Customer

    Sometimes the information given is different from information when I talked to a different person. Was frustrating at times.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    June 13, 2024
    Stefanie Foels from NV Verified Squaremouth Customer

    I emailed a claim but did not get a response . I then called customer service and received an email with claim form. I submitted my claim in paper via mail. I did not hear back yet

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    0 out of 0 people found this review helpful
Show All Reviews

All reviews are from IMG customers

Contact Information for IMG

For Use With These Policies: iTravelInsured Travel Essential, iTravelInsured Travel Sport, iTravelInsured Travel LX Basic, iTravelInsured Travel SE, iTravelInsured Travel Lite

Customer Service:
866-347-6673 or 317-655-9796
Hours of Operation:

Monday - Friday 7am-6pm EST

Claims Phone:
1-866-243-7524 or 1-317-655-9798
Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
IMG iTravelInsured Claims
P.O. Box 241853
Apple Valley, Minnesota 55124
Emergency Assistance:
Inside USA 317-655-4500 ext (0)
Outside USA 317-655-4500 ext (0)
Claims Email:
itravelclaims@imglobal.com
Fax: 317-927-6882
Provider Claims Website

For Use With These Policies: Patriot America Platinum, Patriot America Plus, Patriot International Lite, Patriot International Platinum, Patriot America Lite

Customer Service:
317-655-4500
Hours of Operation:

Everyday, 24 hours per day

Claims Phone:
317-655-9798
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
IMG
c/o International Medical Group, Claims Department
PO Box 240429
Apple Valley, Minnesota 55124
Emergency Assistance:
Inside USA 317-655-4500
Outside USA 317-655-4500
Claims Email:
iTravelclaims@iTravelInsured.com
Fax: 1-317-927-6882
Provider Claims Website