24 hour assistance provided
24 Hour Hotline provides the traveler with a broad range of services in the event of a travel or medical emergency including: medical referral and monitoring, legal assistance, emergency message center, emergency cash transfer, arrangement of medical evacuations or repatriations, emergency translations, and pre-trip assistance. Many companies offer additional services that differentiate them against their competitors. We have listed some of these services on the provider’s page under the “why buy” heading.
As soon as MedjetAssist is notified of a Member’s medical situation, MedjetAssist staff will establish communication with both the family and the local attending medical provider, obtain a full understanding of the situation and begin to monitor the Member’s condition. MedjetAssist staff will stay in communication with local medical personnel and relay necessary information to the Member and, upon request, his or her family or employer until the situation is resolved and either the Member is able to resume travel or a medical transport is initiated.
EMERGENCY MESSAGE RELAY
Members may send and receive emergency messages to and from relatives, friends, and business associates toll-free, 24 hours a day through the MedjetAssist staff.
Upon request, MedjetAssist representatives will provide contact information for doctors and hospitals in the area in which the Member is traveling. The Member is solely responsible for the selection and payment of the medical care provider. MedjetAssist makes no representations regarding the qualifications or appropriateness of any medical care provider that is the subject of any referral; such determination shall be solely the Member’s responsibility.
Members can receive assistance with foreign language interpretation over the telephone when they are having difficulty communicating with local medical specialists by calling our toll-free number (800-527-7478) in the U.S., Canada or Caribbean, or calling collect from anywhere in the world (205-595-6626).
Upon request, MedjetAssist representatives will provide contact information for attorneys in the areas in which the Member is traveling. The Member is solely responsible for the selection and payment of the legal services provider. MedjetAssist makes no representations regarding the qualifications or appropriateness of any legal services provider that is the subject of any referral; such determination shall be solely the Member’s responsibility.
TRANSPORT OF MORTAL REMAINS
In the event of a Member’s death while traveling 150 miles or more away from the registered membership home address, MedjetAssist will arrange and pay for the preparation and return of the Member’s remains.
This membership benefit includes:
• Domestic and international paperwork fees
• Preparation of the Member’s remains for transport
• Transport container
• Ground and airline transport from the referring funeral home to the funeral home of choice for the Member’s remains
• 1 death certificate
OTHER TRAVEL-RELATED INFORMATION SERVICES
• Travel, Health & Security Precautions for International Destinations
• Visa, Passport & Immunization Requirements
• Cultural & Weather Information for International Destinations
• Embassy & Consular Referrals
Services Available for Additional Cost:
• Replacement of Lost or Stolen Visas and Passports
• Comprehensive Pre-Travel Medical Consultations
• Travel Security Briefings for Specific Destinations
There are no definitions for this plan.
1. General Limitations on Services
MedjetAssist services are not available to a Member if his or her illness or injury is a result of or is contributed to by the following:
- War, invasion, or civil war;
- Suicide, attempted suicide, or intentional self-injury;
- A Member’s own criminal or felonious act;
- A Member’s psychiatric disorder;
- A Member’s use or abuse of alcohol or drugs as described herein below.
2. Limitations on Medical Transport Services
MedjetAssist Regular Membership medical transport services are limited to two (2) separate medical transports per Membership Year, except for repatriation transports involving multiple enrolled family members requiring simultaneous repatriation. Under these circumstances, each family member will receive one (1) transport.
Due to the high risk of sending registered aircraft and personnel into countries where the United States Department of State has issued travel restrictions, membership services are subject to exclusion in these areas.
MedjetAssist medical transport services are not available to a Member for any injury, illness, or condition existing at the time of enrollment where inpatient medical care has already been scheduled or recommended by a health care provider.
A Member traveling outside his or her Home Country for the purpose of seeking medical treatment, whether inpatient or outpatient, experimental or otherwise, is not eligible for MedjetAssist medical transport services for that specific trip.
A Member who is medically discharged from the hospital, or leaves against medical advice and is physically able to travel on their own, is not eligible for MedjetAssist medical transport services for the remainder of the Member’s trip.
A Member with tuberculosis or other chronic airborne pathogens will not be transported.
Medical transport services will not be provided to any Member who has a diagnosis of, or is suspected of having, a Biosafety Class Level 3 (and above) pathogen as classified by either the Centers for Disease Control and Prevention (CDC) or the National Institutes of Health (NIH).
A Member beyond 12 weeks intrauterine gestation will not be transported, and any Member with any extrauterine pregnancy will not be transported.
Medical transport services will not be provided in cases where the Member’s primary admitting diagnosis is an inpatient psychiatric disorder.
Medical transport services will not be provided to any Member hospitalized as a result of the use or abuse of alcohol or drugs (illicit or prescription), including, without limitation, hospitalization for addiction, withdrawal, or complications of alcohol or drug abuse.
A Member who is hospitalized at the time of enrollment will not be eligible for transport services for that hospitalization.
A Member on an organ transplant list prior to enrollment will not be eligible for transport for that transplant.