Overview of MedjetAssist Travel Insurance

Founded in 1991, MetjetAssist is a membership program that provides safe and reliable medical transportation services to travelers in need of medical care. Unlike traditional trip insurance plans, Medjet stands out for its focus on medical evacuation benefits, rather than providing standard coverage for everyday travel mishaps.

Medjet currently offers three membership plans on Squaremouth, including an annual plan, a short-term plan, and a plan designed for extended trips. Each option provides all-expense-paid transportation to the hospital of your choice, allowing you to recover in a setting that works best for you. The main differences between the membership tiers are the length of coverage and the number of transports included.

A Medjet membership is not a replacement for travel insurance, but rather a specialized supplement that ensures you can access the hospital of your choice in a medical emergency, giving you added peace of mind while traveling.

Is MedjetAssist a Good Travel Insurance Service?

MedjetAssist is one of the leading and most trusted medical evacuation membership services in the United States. With over 50 dispatch locations worldwide and access to more than 250 air ambulances, MedjetAssist ensures members can receive timely assistance whenever and wherever it’s needed.

Each membership plan is backed and underwritten by Lloyd’s of London, one of the world’s oldest and most established international insurance brands. This financial backing earns MedjetAssist an A+ (Superior) score from A.M. Best. MetjetAssist also maintains an A+ rating from the Better Business Bureau, reflecting its commitment to trust, reliability, and excellent customer service.

Our Take: MedjetAssist is one of the most unique, highly specialized companies featured on our platform. Unlike traditional travel insurance providers, MedjetAssist is a membership program that provides industry-leading medical transportation services from anywhere in the world to a hospital of your choice. While a Medjet membership is not a replacement for travel insurance, it is a great option if you want control over your healthcare in the event of a serious injury or illness while traveling. We don’t recommend MedjetAssist as your only form of travel protection, but it can provide valuable supplemental coverage to an existing plan.

MedjetAssist Customer Satisfaction Ratings

MedjetAssist offers around-the-clock customer service to support you before, during, and after your trip. The following customer satisfaction ratings are based on real customer reviews.

MedjetAssist Rating Breakdown

4.0 (6 reviews)
Customer Service Before Trip 4.4/5
Customer Service During Trip 5.0/5
Customer Service During Claim 1.0/5
  • Better Business Bureau (BBB) A+
  • TrustPilot Score 4.6/5
  • Globally recognized medical evacuation membership program

Although MedjetAssist has fewer reviews than some other providers due to the specialized nature of the coverage it provides, customers who have shared feedback consistently report positive experiences, particularly when it comes to customer support while traveling. This is largely thanks to Medjet’s 24/7 emergency assistance, which is available to members anywhere in the world.

Medjet receives low scores for ‘Customer Service During Claim,’ however, it’s important to note that Medjet members do not need to file a claim for reimbursement. Instead, all medical transport and related expenses are handled directly by Medjet, eliminating the need for members to navigate the claims process themselves.

Take a look at what recent Medjet customers have said about their experience:

See Customer Reviews

Pros & Cons of a MedjetAssist Membership

Pros:
  • The only provider that covers evacuations to a hospital of your choice
  • No exclusions for pre-existing medical conditions
  • No claims process or paperwork after an evacuation
  • Different membership options for various travel needs
Cons:
  • No coverage for medical emergencies, cancellations, lost luggage, or other disruptions
  • Limits on the number of covered evacuations
  • Most plans have strict age limitations
  • Destination exclusions

When it comes to medical evacuation coverage, most travel insurance providers only cover emergency transport to the nearest adequate hospital. However, MedjetAssist is one of the few companies that allows you to choose the medical facility you are evacuated to. This feature can be extremely valuable if you want to receive care at a preferred hospital, be closer to family, or are traveling to a destinationwith poor healthcare standards. If you have pre-existing medical conditions, receiving care from your regular doctors who understand your medical history can also be important for recovery.

One of the most common frustrations among travel insurance customers involves filing a claim. Many times, this process can be tedious and require seemingly endless paperwork. With Medjet, claims are not an issue as eligible medical transportation arrangements and costs are handled directly by Medjet on your behalf. This can save you time and stress, allowing you to focus on your treatment.

While MedjetAssist offers unique advantages thanks to its membership approach to evacuation protection, it’s important to understand its limitations. Most notably, a Medjet membership does not include coverage for medical treatment, trip cancellations, delays, lost luggage, or other common travel disruptions. If this coverage is important to you, you will still need a comprehensive travel insurance plan from a different provider.

Another potential downside is that Medjet memberships place limits on the number of covered evacuations and are subject to age restrictions. For example, Medjet’s Annual membership only covers up to two evacuations per year and is only available to travelers under the age of 75. These factors are worth weighing carefully when deciding whether Medjet is the right fit for your travel needs.

Before purchasing a membership, it’s important to confirm that your destination is covered by Medjet. Due to the increased risk of dispatching medical aircraft to locations with a Level 3 or Level 4 travel advisory, certain destinations may be excluded from coverage. The best way to determine if coverage applies to your trip is to contact Medjet directly and keep up to date with travel advisory changes found at the U.S. Department of State’s website.

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Plans Offered by MedjetAssist

As mentioned, MedjetAssist currently offers three unique membership plans on Squaremouth. These options strictly provide medical evacuation coverage and do not provide reimbursement for hospital bills, trip cancellations, delays, or other common disruptions.

These options vary in price, age eligibility, coverage limitations, and the number of medical evacuations included. See how these options compare using the chart below:

Plan Medical Evacuation &
Repatriation
Trip Cancellation Trip Interruption CFAR Option
Annual Membership $0 Unlimited No coverage No coverage
MedjetAssist Extended Stay $0 Unlimited No coverage No coverage
MedjetAssist Short Term Plan $0 Unlimited No coverage No coverage

Annual Membership

MedjetAssist’s annual membership provides year-round evacuation protection to members, regardless of the number of trips they take. Specifically, this plan covers two medical evacuations per person per year, allowing transfers to a hospital of your choice with no monetary limits. The annual membership is a great option if you plan to travel frequently over the next 12 months and want industry-leading evacuation protection. It’s important to note that international trips under this plan are limited to 90 consecutive days. Travelers planning longer stays abroad may need to purchase an Extended Stay membership for continuous coverage.

Extended Stay Membership

The ‘Extended Stay’ membership plan provides member benefits to those living, traveling, or otherwise staying outside of their home country for a period in excess of 90 consecutive days. This plan is primarily designed for expatriates who spend extended periods living abroad. Two extended-stay coverage options are available: Expat180 for trips lasting up to 180 days, and Expat365 for individuals spending up to a full year overseas. Similar to the annual membership, this membership plan offers up to two medical evacuations per person per year.

Short Term Membership

The short-term option is intended for individuals and families planning a quick vacation, such as a cruiseor spring break getaway. Short-term memberships offer all the same MedjetAssist benefits as annual memberships, like world-class medical evacuation services and 24-hour emergency assistance. However, due to the shorter coverage periods, short-term plans are limited to one covered evacuation per person. This plan is available in 8, 15, 21, and 30-day options.

Compare All Plan Details

Compare MedjetAssist Travel Insurance vs. Competitors

MedjetAssist is one of the most unique providers on our platform due to its membership model. Take a look at how it compares to other top-rated travel insurance companies found on Squaremouth.

Plan Features
Overall Coverage

Specializes exclusively in medical evacuation to the hospital of your choice.

Broad coverage, with options for customization

Cost

Membership-based pricing may be expensive because of niche services

Moderate pricing with flexible plan options

Customer Rating
4.0
Good
4.5
Very Good
208 Reviews
AM Best Rating A+ (Superior) A (Excellent)
Unique Benefits

Direct transport to your chosen hospital, no deductibles, no claim forms.

Sporting equipment coverage

Insurance Partners Backed by Lloyd's. Backed by BCS Insurance Company and Jefferson Insurance Company.

How Much Does Medjet Coverage Cost?

The price of a MedjetAssist membership depends on factors such as the type of plan selected, your age, and the number of travelers on your plan.

Use the chart below to see how Medjet membership prices compare to other travel medical plans on our platform.

Average Cost of MedjetAssist vs. Competitors Non-Cancellation Plans
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* The average premium is calculated using the last 12 months of sales, not including trip cancellation, for consumers ages 20 to 59, with a trip length between 4 to 16 days.

As shown in the chart, MedjetAssist memberships are the most expensive type of non-cancellation travel insurance product available on our platform and the only provider in this category with an average premium exceeding $100.

However, MedjetAssist is the only provider on Squaremouth without a monetary coverage limit for medical evacuations and is also one of the only companies on our platform that will repatriate members to the hospital of their choice. Given that overseas medical evacuation and repatriation services can cost upwards of $100,000 in rare cases, as reported by the Centers for Disease Control and Prevention(CDC), selecting a policy with no coverage limit can provide significant peace of mind.

Because Medjet memberships do not cover common trip disruptions like delays or cancellations, it’s recommended to purchase a Medjet membership alongside a comprehensive travel insurance plan for full protection.

MedjetAssist Travel Insurance Ratings vs. Competitors

Our expert product team carefully vets every travel insurance company on Squaremouth to ensure they meet our quality standards. The following chart shows how MedjetAssist compares to other top providers in terms of overall customer satisfaction.

Based on verified customer reviews, MedjetAssist ranks among the lower-scoring providers for overall customer satisfaction. As mentioned earlier, MedjetAssist does not require members to file a claim after a covered evacuation, helping to reduce both time and stress at the conclusion of what can be a challenging experience. Medjet still maintains a solid score of 4 out of 5 and consistently receives positive feedback for its pre-trip customer assistance and support during a trip.

Is a MedjetAssist Membership Worth the Cost?

Whether a MedjetAssist membership is worth the investment largely depends on your travel habits, health needs, and budget. MedjetAssist’s unique offering is that it provides medical evacuation to the hospital of your choice from anywhere in the world. If you want control over where you receive care, have pre-existing conditions, or frequently travel internationally, this level of protection can provide significant peace of mind.

Medjet memberships eliminate the need to file claims after a covered evacuation, allowing members to focus on recovery rather than paperwork. The membership also comes with 24/7 emergency assistance and access to a global network of air ambulances, making it one of the most reliable options for medical transport.

However, there are important considerations before purchasing. MedjetAssist does not cover typical travel insurance needs such as medical treatment, trip cancellation, delays, or lost luggage. Its plans have limits on the number of evacuations and age restrictions, and certain destinations may be excluded due to travel advisories. Membership costs are also higher than most non-cancellation travel insurance products, with average premiums exceeding $100.

In short, a MedjetAssist membership is best seen as a supplement to a comprehensive travel insurance plan, rather than a replacement. If you value unlimited, flexible medical evacuation coverage and are willing to pay a premium for peace of mind, MedjetAssist can be well worth the cost.

Travel Insurance Alternatives to MedjetAssist

While there are no direct competitors to MedjetAssist, the following providers offer policies with excellent Medical Evacuation coverage.

Seven Corners is known for its incredible travel medical coverage. Its Trip Protection Choice plan, for example, includes up to $1,000,000 in Medical Evacuation coverage along with other strong benefits.

IMGis another highly rated provider that offers excellent evacuation protection. It offers a non-cancellation plan, named Patriot Platinum, that includes up to $2,000,000 in Medical Evacuation coverage, the most of any policy on Squaremouth.

Travel Insured International is recognized for its flexible coverage. Their most popular plan, FlexiPAX, offers more opportunities for add-ons and policy upgrades, such as the ability to upgrade Medical Evacuation coverage from $500,000 to $1,500,000.

FAQs: MedjetAssist Travel Insurance

How does a travel insurance membership work?

A Medjet membership functions as a medical transport service rather than traditional insurance. If you’re hospitalized more than 150 miles from home, Medjet arranges and pays for air transport to the hospital of your choice, handling all logistics with no deductibles, claim forms, or exclusions for pre-existing conditions.

You can purchase short-term or long-term memberships depending on your coverage needs and travel habits. While this membership model isn’t as common as standard travel insurance, there are a handful of companies that offer comparable protection and pricing to MedjetAssist.

Does MedjetAssist arrange for my evacuation if needed?

Yes. If you need medical evacuation while traveling, contact MedjetAssist as soon as possible. Their 24/7 assistance team will evaluate your situation, coordinate with medical providers, and arrange transportation to the hospital of your choice once you’re medically stable. Medjet handles all logistics and transportation costs directly, so there’s no claims process or paperwork required.

Does MedjetAssist really offer unlimited coverage?

Unlike most travel insurance providers, MedjetAssist does not place a monetary coverage limit for medical evacuations. However, MedjetAssist does place restrictions on the number of evacuations that are covered per person per coverage period.

Does MedjetAssist offer coverage for a single trip?

Yes, MedjetAssist offers a short-term plan that is ideal for quick trips (less than 30 days). Short-term coverage is available in 8, 15, 21, and 30-day options. If you plan on traveling more than once per year, it may make financial sense to purchase an annual membership instead.

Does Medjet have a comprehensive coverage option?

No, MedjetAssist only covers medical evacuations and is not a substitute for comprehensive travel insurance.

Why would I need a MedjetAssist membership?

MedjetAssist memberships give you control over your treatment in the event you get seriously ill or injured while away from home. While most providers will only cover evacuations to the nearest adequate medical facility, MedjetAssist will cover repatriation services back to your home country to a hospital of your choosing. Given the high cost of medical transportation, a membership can save you thousands of dollars in out-of-pocket expenses.

This membership is ideal for international travelers going to destinations with limited medical resources or frequent travelers who want year-round evacuation protection.

Does MedjetAssist offer 24/7 assistance?

Yes, MedjetAssist offers 24/7 Emergency Assistance Services to all members. This service can assist you by coordinating medical evacuation efforts, providing multilingual support, helping you find the right medical facility to evacuate to, and communicating directly with hospitals.

How do I file a claim with MedjetAssist?

MedjetAssist evacuations do not require claims filing or additional paperwork. If you have coverage questions or need assistance from MedjetAssist, please contact the provider using the information below.

Contact Information for MedjetAssist

Customer Service: 800-527-7478

Hours of Operation:

Everyday, 24 hours per day

Claims Phone: 800-527-7478

Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
MedjetAssist
P.O. Box 43099
Birmingham, Alabama 35243

Emergency Assistance:

Inside USA: 800-527-7478

Outside USA: 205-595-6626

Claims Email: info@medjetassist.com

Fax: 800-863-3538

Provider Claims Website: MedjetAssist has not provided a website for claims.