1 transport per person
Emergency Evacuation arranges to medically transport a patient to an appropriate medical facility. Medical Repatriation arranges for a patient to return home to receive care. Repatriation of Remains arranges for return of deceased remains back to the place of residence.
Subject to limitations on services described herein, when a MedjetAssist member becomes hospitalized as an inpatient due to illness or injury while traveling 150 miles or more from his or her Residence Address as defined herein, MedjetAssist will arrange for medical transportation and repatriation services to the hospital of the Member’s choice in the Member’s Home Country.
Affiliate aircraft used for the medical transport of MedjetAssist Members are fully equipped intensive care aircraft staffed with specially trained medical teams. However, if the Member’s condition permits, the Member will be transported by scheduled commercial airline, while in the care of a MedjetAssist authorized medical escort.
Medical Transport Services
MedjetAssist medical transport services are available to any Member who qualifies for medical transport services in accordance with these Rules and Regulations, is hospitalized as an inpatient 150 or more miles from his or her Residence Address, and is accepted as a patient into an available inpatient bed by an admitting physician at the hospital of the Member’s choice in the Member’s Home Country.
MedjetAssist medical transport services are not available to a Member with mild lesions, simple injuries such as sprains, simple fractures, or mild illnesses which can be treated by local doctors and do not prevent the member from continuing his or her trip or returning home without medical attention.
Both the originating and receiving hospitals must be accessible by ground ambulance to transport the Member to and from an airfield capable of accommodating MedjetAssist authorized aircraft (in the case of a medical transport via medically-dedicated air transport) or commercial aircraft (in the case of medical transport via commercial airline in the care of a MedjetAssist authorized commercial medical escort).
Due to the limited medical facilities and testing available on cruise ships, the Member must be admitted to a hospital on shore before scheduling medical transport to another hospital.
The timeframe for medical transport is dependent on affiliate aircraft availability, required permits and visas for the respective countries and any other factors which may be beyond MedjetAssist’s control.
Members must have proper documentation to return to their country of residence. MedjetAssist is not responsible for obtaining these documents in the event of a request for transport.
B. Commercial Medical Escort Service
MedjetAssist will arrange for medical transport via commercial airline in business class if available in the care of a MedjetAssist authorized commercial medical escort if: (1) the Member requires continued inpatient hospitalization; (2) the remaining inpatient hospitalization can be completed at a hospital of the Member’s choice in the Member’s Home Country; and (3) the Member can be returned by commercial airline in the care of a MedjetAssist authorized commercial medical escort.
One (1) traveling companion may accompany each Member being transported via scheduled commercial airline, at no additional cost, via economy class.
C. Medically-Dedicated Air Transport Service
MedjetAssist will arrange for medical transport via medically-dedicated air transport on a MedjetAssist authorized aircraft if: (1) the Member requires continued inpatient hospitalization; (2) the remaining inpatient hospitalization can be completed at a hospital of the Member’s choice in the Member’s Home Country; and (3) the Member is unable to return via commercial airline in the care of a MedjetAssist authorized commercial medical escort.
One (1) traveling companion may accompany each Member being transported on a MedjetAssist authorized aircraft during a medically-dedicated air transport, at no additional cost, provided space is available and the Member’s care will not be compromised.
While MedjetAssist makes every effort to accommodate its Members, due to limited space available on medical aircraft the Member and any accompanying passenger are limited to one small carry-on bag each.
D. Transport Criteria
All arrangements for medical transport and repatriation will be made by MedjetAssist. Decisions regarding the urgency of the case, the best timing and the most suitable means of transportation will be made by MedjetAssist after consultation with the local attending physician.
Medical Assessment – MedjetAssist will require a Medical Assessment in order to determine membership benefits and stability for transport. The Medical Assessment requires a consultation between the member’s treating physician, who will provide a final or interim diagnosis that will require continued inpatient hospitalization and a Medjet physician who will review and evaluate the treating physician’s diagnosis in order to determine the member’s transport requirements.
A Member must be medically stable for medical transport.
Assuming all other medical transport criteria are met, a Member who is initially considered medically unstable for transport to the hospital of the Member’s choice in the Member’s Home Country may first be transported to the nearest appropriate medical facility for initial stabilization. After this initial stabilization, MedjetAssist will arrange continued transport to the hospital of the Member’s choice in the Member’s Home Country if the Member continues to meet medical transport criteria.
There are no definitions for this plan.
1. General Limitations on Services
MedjetAssist services are not available to a Member if his or her illness or injury is a result of or is contributed to by the following:
- War, invasion, or civil war;
- Suicide, attempted suicide, or intentional self-injury;
- A Member’s own criminal or felonious act;
- A Member’s psychiatric disorder;
- A Member’s use or abuse of alcohol or drugs as described herein below.
2. Limitations on Medical Transport Services
MedjetAssist Short-Term Membership medical transport services are limited to one (1) medical transport per Membership period, except for repatriation transports involving multiple enrolled family members requiring simultaneous repatriation. Under these circumstances, each family member will receive one (1) transport if protected under a Short-Term family membership.
Due to the high risk of sending registered aircraft and personnel into countries where the United States Department of State has issued travel restrictions, membership services are subject to exclusion in these areas.
MedjetAssist medical transport services are not available to a Member for any injury, illness, or condition existing at the time of enrollment where inpatient medical care has already been scheduled or recommended by a health care provider.
A Member traveling outside his or her Home Country for the purpose of seeking medical treatment, whether inpatient or outpatient, experimental or otherwise, is not eligible for MedjetAssist medical transport services for that specific trip.
A Member who is medically discharged from the hospital, or leaves against medical advice and is physically able to travel on their own, is not eligible for MedjetAssist medical transport services for the remainder of the Member’s trip.
A Member with tuberculosis or other chronic airborne pathogens will not be transported.
Medical transport services will not be provided to any Member who has a diagnosis of, or is suspected of having, a Biosafety Class Level 3 (and above) pathogen as classified by either the Centers for Disease Control and Prevention (CDC) or the National Institutes of Health (NIH).
A Member beyond 12 weeks intrauterine gestation will not be transported, and any Member with any extrauterine pregnancy will not be transported.
Medical transport services will not be provided in cases where the Member’s primary admitting diagnosis is an inpatient psychiatric disorder.
Medical transport services will not be provided to any Member hospitalized as a result of the use or abuse of alcohol or drugs (illicit or prescription), including, without limitation, hospitalization for addiction, withdrawal, or complications of alcohol or drug abuse.
A Member who is hospitalized at the time of enrollment will not be eligible for transport services for that hospitalization.
A Member on an organ transplant list prior to enrollment will not be eligible for transport for that transplant.