Name: AXA Assistance USA
Brand: AXA Assistance USA
Rating: 4.22 (933 reviews)

Overall Rating

0.1% (101) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

572
4 stars

184
3 stars

76
2 stars

43
1 star

58

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

69,696

MONTHLY SALES

690

REVIEWS

933

Overall Rating

Customer Reviews for AXA Assistance USA

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

933 Reviews Since 2015
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Filed claim

Rating 4 out of 5

Policy:
Platinum

Review Received:
December 10, 2023

Peggy from FL Verified Squaremouth Customer

Easy and simple process to submit my claim. Unfortunately I was sick a lot of the time of my 70 day trip to see my grandchildren. Medical care in Thailand was amazing (good). Still waiting on my compensation for my approximately $550 bills.

Was asked to submit a copy of my passport and my stamp out departure page, which wasn’t in the original instructions. Am in hopes that my check will arrive in time for Christmas.

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9 out of 9 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
November 27, 2023

Katharine from FL Verified Squaremouth Customer

AXA was quick in responding to my claim application. AXA's customer service was professional and efficient. AXA's travel insurance is highly recommended.

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11 out of 11 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
November 19, 2023

Chantal from NY Verified Squaremouth Customer

So easy to purchase and more importantly the policy was easy to understand and the pricing competitive. Never even considered buying travel insurance in the past but will now consider AXA for all future travel.

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3 out of 3 people found this review helpful

Rating 1 out of 5

Policy:
Gold

Review Received:
November 19, 2023

David G from MO Verified Squaremouth Customer

I bought 2 policies for the same trip and called to cancel one of the two prior to beginning the trip. Both were with AXA and they said tough luck.
I won't use AXA again.

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2 out of 5 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
November 13, 2023

Alexandra from NJ Verified Squaremouth Customer

I am waiting for reply from AXA after I sent all documentation pertaining to my claim.

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2 out of 3 people found this review helpful

Rating 1 out of 5

Policy:
Silver

Review Received:
November 8, 2023

Viola from PA Verified Squaremouth Customer

They wouldn't turnover my insurance for next year. I was late calling in. I think they are a RIP off.

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4 out of 6 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
October 31, 2023

Charles from WA Verified Squaremouth Customer

I contacted COVID while in the Yukon (Canada) and went to the ER in Whitehorse. I was given PRAXLOVID and my case was fortunately light. I submitted my hospital and doctor bills to AXA and an RV park bill for 1 day trip delay. After getting the necessary documentation, AXA made a direct deposit of the US dollar equivalent expenses to my bank. Everything was handled professionally and I have no complaints.

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16 out of 17 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
October 15, 2023

Carol from NY Verified Squaremouth Customer

I made a slight change to coverage date. They made that easy.

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7 out of 8 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
October 9, 2023

Allison from FL Verified Squaremouth Customer

It was simple and easy to obtain the insurance I felt confident traveling and having insurance.