Customer service is our number one priority at Squaremouth. Everything we do works toward the goal of providing our customers with an exceptional experience - before, during, and after their trip.
With this customer-centric approach, Squaremouth has helped more than 2 million travelers save time and money by finding the best travel insurance policy for their trip.
In order for Squaremouth to be the best place for anyone to buy travel insurance, we know we need a coordinated group effort involving everyone at the company. This involves customer interaction being built into everyone's job.
Every employee in every department goes through customer service training and takes customer calls. This gives all of our employees an intrinsic understanding of our customer-base, helping spark new, innovative ideas and customer-centric solutions company-wide.
"We're always looking to be innovative and for new ways to make our website as seamless as possible. Talking to our customers is the best way to get direct feedback on what we can improve."
– Squaremouth U/X Director, Anna Gernandt
We Downsell to Save Customers Money
As an industry leader for nearly two decades, we've learned that many travelers share the misconception that a more expensive insurance policy has better coverage. We make it our job to educate our customers that a higher price doesn't equate to higher quality.
As experts in travel insurance, we have an in-depth understanding of every policy on our website. We use this expertise to save our customers money by finding the best coverage for their trip at the best price.
We never want a customer to pay more than they need to for a travel insurance policy. Our core value of "downselling" means we will always recommend the least expensive policy with the coverage a customer needs. With no commission on the line, there is never pressure to push a more expensive sale. If we know a customer's concern can't be covered, we will recommend they don't buy a policy at all.
We Stand Behind Every Policy We Sell
We understand that for many of our customers, a provider's reputation handling claims is equally important, or more important, than the price of a policy or the coverage amounts included. We promise to only offer policies that are backed by financially stable, A.M. Best companies, with a rating of "Good" or higher.
Every policy sold on our website comes with our unique Zero Complaint Guarantee. This is our promise to stand behind our customers if they are unhappy with their provider, specifically during the claims process. If a customer is unhappy with how their claim is being handled, we will mediate with the provider on their behalf. If the provider doesn't fairly resolve a customer's complaint to our satisfaction, we will remove them from our website and will no longer sell their policies.
Great Travel Insurance Comparison
Hard to find an aggregator site that provides the level of detail as SquareMouth. Their customer service is also very knowledgeable and easy to contact.
Andy from NY
Incredibly Quick and Easy
"I like the fact that I was able to receive a quick customer service response from a real person!"
Danielle from MA
"Looking forward to traveling again. Thanks for making the insurance purchasing process easy!"
Lindsay from PA
Every member of Squaremouth's customer service team comes from a different background. In fact, we prefer candidates who do not have traditional sales or insurance backgrounds.
Squaremouth has been nationally and internationally recognized for our customer service, as well as our unique company culture and employee perks. We believe being a great place for our employees to work is the key to providing great customer service.
We place a high level of trust in our customer service agents having the ability to work autonomously. As a result, every member of our customer service team works from home. In addition to being an entirely remote position, we have created a package of other benefits that are designed to reward hard work and promote a work-life balance. This includes medical benefits, generous paid time off, a birthday beer bonus, and 4-day work weeks to allow for longer weekends.
Personalized Customer Service
Squaremouth customer service is personalized. We are not tied to a script and have the chance to truly listen to our customers. We do our best to find a policy that best suits our customers' needs.
Customer Service Representative