Please contact your provider to file your claim.Select your provider to view their contact information and begin the claims process.
Contact your provider’s 24/7 emergency assistance department to get help now.Get Help
Search for answers to your claims and emergency assistance questions.Get Answers
Squaremouth will mediate with the insurance provider on your behalf.Report Complaint
Squaremouth’s licensed travel insurance experts and claims adjusters answer common questions about the claims process.
You can report your claim as soon as the loss occurs, even if you are still on your trip. Most providers require that you report your claim no more than 60-90 days after the loss.
Involving your travel insurance provider right away can prevent miscommunication. This way, your provider can inform you if there are any steps you need to take or documentation you need to collect in order to file your claim. It is often much easier to get the proper documentation from your airline or an overseas hospital right away than days or weeks later when you’re back home.Read Less
To file a travel insurance claim you must first contact your travel insurance provider to report the claim. If you are filing a cancellation claim, cancel all your travel arrangements, including flights, hotels, cruises, or tours.
The provider will send you a claim form, which you will need to fill out with the details of your claim. You will also need to send documentation to support the reason for your loss and show the expenses for which you are seeking reimbursement. These documents may include items such as copies of your itinerary, tickets, receipts, and proof of any refunds provided or cancellation penalties incurred.
After you submit your claim form and supporting documentation, your provider’s claims department will contact you if additional information is required. Otherwise, they will begin to process your claim, which typically takes 2-4 weeks.
Once your claim has been processed, you will typically receive reimbursement by check. You will also receive a travel insurance claim letter or email detailing your claim and relevant coverage. This will include an account of what you are being reimbursed for, or an explanation of why your travel insurance claim has been denied.Read Less
The full claims process typically takes 4-6 weeks.
After you report your claim, your provider will send you a claim form to complete, usually by mail or email. You need to submit this claim form and supporting documentation before your provider can process your claim. Once you’ve submitted this documentation, it typically takes the travel insurance company 2-4 weeks to process your claim. More complicated claims could take up to 8 weeks to process.
During this time, the claims department will contact you if they have any questions or require additional documentation. If nothing further is required, you may not receive an update until your travel insurance claim is processed. However, you may contact the claims department at any time to follow up on the status of your claim.
After your claim is processed, it may take up to 7-10 business days to receive your check for reimbursement.Read Less
In addition to this claim form, which your travel insurance provider will send you, you will need to provide supporting documentation to file your claim.
Travel insurance policies are designed to reimburse you for your expenses, so you will need to provide proof of payment. Make sure you hold onto all receipts and documentation related to any expenses you may need to claim for.
The types of supporting documentation you may be asked for varies depending on the type of claim you are filing.
For Trip Cancellation or Interruption claims this may include:
For Travel Delay claims this may include:
For Baggage and Personal Items Loss or Delay claims this may include:
For Emergency Medical claims this may include:
Contact your travel insurance provider to report your claim.
Submit your travel insurance claim form and supporting documentation.
Once documentation is received, claims processing typically takes 2-4 weeks.
After a claim is processed, most travel insurance provides reimbursement by check.
If you are not satisfied with how your claim has been handled, contact Squaremouth’s Zero Complaint Team and our licensed claims agents will mediate with the provider on your behalf.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more