Reviews, Sales, and Service Ratings for
Generali Global Assistance

Having pre-existing conditions coverage added a critical level of comfort that allowed us to relax and really enjoy our travel. We would not have traveled without it. Husband is 77 and i am 67. We travelled throughout Japan for a month. A dream (bucket list) vacation. So glad we never needed to file a claim.

We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review and glad you enjoyed your bucket list travels, Julie!

forms needed to file claim were unclear and not available. forms necessary were changed once claim was filed.
process to file claim time consuming and confusing.

We appreciate your feedback, Clare. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received. Unfortunately, some cases can take longer to resolve. Supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons. If you have any further questions regarding the coverages under this plan, please reach out to us at 800-348-9505 or via email claims@generalitravelinsurance.com.

We needed to cancel our trip one day prior to departure because of a death in our immediate family. I started a claim on Generali's website 7-10 days after our loved one's death. Their website is non-functional. I was unable to re-enter my application after saving it. I tried multiple times, including after a conversation with a customer relations rep, who reported that Generali had had problems with the website but it was now fixed. NOT! I was finally informed about another web address, CSA, from which I could print out an application form and return it via email or mail. The rep told me that if I mailed it back (instead of emailing), it would take at least two weeks to process the claim, so he strongly recommended that I use email. I ultimately decided to mail the claim, along with the voluminous amount of paperwork Generali/CSA requires, since the last item stated in their claim/application directions reads something like, "don't send too much stuff because our email can't handle it." I had the envelope tracked by U.S. mail, so fingers crossed, they'll receive it.

We appreciate your feedback and apologize for not meeting your expectations, Jane. At Generali Travel Insurance, we take customer service very seriously. When we have received your claim, a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

We were unable to take our trip, as my husband was diagnosed with squamous cell carcinoma of the lip and lymph nodes.

Hello Cindy. Thank you for your inquiry. We are sorry to hear about the circumstances surrounding your Trip Cancellation. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

I always feel assured when traveling with coverage.

Thanks for your feedback, Eileen! We know you have options when it comes to travel insurance, but are pleased you chose Generali, one of the largest insurance companies in the world.

Could not speak to a live person to file a claim. Required to file on line. After I set up an account, I could not log in to file a claim. The site kept telling me to sign up for an account. To date, unable to file a claim or to reach a live person.

Hello May. We value your feedback and sorry that you had difficulty reaching a live agent. One of our dedicated customer service team members will be contacting you to help with filing a claim. You can start a claim online by following this link, https://generalitravel.com/claims.

If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to help.

I thought the information received to make an informed choice on this policy was very good, and my phone call to the insurance company cleared up the question I had. I didn’t need to use the insurance, thank goodness, so I cannot comment on that, but I received piece of mind that I had it in place. I would definitely purchase it again for travel outside the USA.

We're grateful for your support and for your choosing us, Carol! It’s great to hear that we were able to meet your expectations.

I filed a claim and it has taken longer than expected. The claim was approved for a refund just waiting for the refund. The frustrating part was not being able to speak to a person about the claim. Just got the automated system and then got disconnected.

Thank you for sharing your feedback, Paula. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member advising to please allow 10-14 days for receipt of the check. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Very user friendly website.
Will definitely use this website again next time I travel !!

We are happy that you found our site to be user friendly, Robin. Our goal is to make the shopping experience as easy as possible so that you can make the best choices for your travel needs.