IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,918 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 24, 2024
    Joanne from HI Verified Squaremouth Customer

    easy to contact a customer service agent to update the policy travel period. I needed to adjust my begin date and end date and it was super easy to accomplish.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 23, 2024
    Fredrick from WI Verified Squaremouth Customer

    I had to cancel the trip that this policy was originally purchased for. After talking with an agent, I was comforted to know that it could be transferred to another trip. We did so and are very pleased that we didn't need to use the coverage. Thank you.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 22, 2024
    Saundra from CA Verified Squaremouth Customer

    I had to update and extend the dates of our policy prior to our departure when we decided to extend our trip an extra week. IMG was able to extend my policy dates with no problem. Response to my request for extension was quick and easy, Fortunately, our trip went smoothly and we did not have to file any claims. Was very pleased with IMG’s customer service and also with our policy purchase via SquareMouth.com.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 20, 2024
    Eva from MA Verified Squaremouth Customer

    The airline cancelled the flight so the trip never happened. I got a refund from the airline but it didn’t cover a new flight last minute with a different airline. I filed a claim. Called about a month ago and was told to wait, that you were very busy. I was about to call again.
    Everyone has been very polite but I’m disappointed. This is not a big claim, I wondering how it would have been if I had a major medical emergency. Hesitant to purchase another insurance through Squaremouth.

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    4 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 15, 2024
    Mary Jo from MI Verified Squaremouth Customer

    My trip was interrupted due to my mother being seriously ill and I had to come home early. I had to arrange for new flights home which were costly. How do I initiate this claim?

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    0 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    April 14, 2024
    natasha from CA Verified Squaremouth Customer

    I found the staff VERY helpful and informative. It was extremely easy to talk to someone. When one is upset regarding a cancellation it was refreshing to deal with a user friendly system. Many thanks.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 7, 2024
    Grace from CA Verified Squaremouth Customer

    It is a good thing that we purchased the travel insurance. We never thought we will need it, my husband came down w pneumonia and had to be hospitalized for 3 days in South Africa. I called the customer service line and they gave me the link for the claim, the service was professional and speedy.

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 6, 2024
    Joseph from NY Verified Squaremouth Customer

    keep up the good work

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 5, 2024
    FR from NV Verified Squaremouth Customer

    Easy enough to purchase -

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    1 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 4, 2024
    Susan from FL Verified Squaremouth Customer

    Process was clear. Reimbursement was prompt and complete.

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    3 out of 3 people found this review helpful