Reviews, Sales, and Service Ratings for
Travelex Insurance Services

I had 3 consecutive flights. The third flight was canceled so I had to spend a night near the San Francisco airport.
I thought that would fall under Missed Connection, but due to the exact wording of the policy I don't think it is even worth making the claim.
It was hard to get either Squaremouth or Travelex to clarify the policy - I found the exact wording and they did not.
Disappointed.
I have been happy with Squaremouth in the past.

The insurance person that I spoke to was wonderful. I told him when I wanted it, and they clearly gave me options of which I took one.!

She was very clear and concise. She made it very easy and actually deserves a raise for being so good at what she does!

This is the second time that I have had a trip interruption situation and had to file a claim with Travelex. Both times, my claim was handled quickly, and I recouped the amount I requested. Their service is really 5 Star.

They are not the lowest cost insurance, but it is worth the small amount extra to get insurance that pays when necessary.

I suggest: Notify Travelex via email as soon as your problem occurs. Keep all your receipts, of course. If the only thing you have to prove your claim is messages to your phone, keep screen saves. Keep boarding passes to prove your flight changed. Print your VISA bill and highlight charges. They will need records, but they accept the sort of things I just mentioned.

Related to a different trip, I contacted Travelex and another company with questions before choosing my policy. I asked them what would be paid if I had to cancel a cruise that I planned to purchase with vouchers plus cash. Travelex clearly explained what would be paid and also what documentation I would need. The other company did not explain what documentation I would need. Knowing that ahead of time is very important.

My Travelex claim is in the process

E mail communication has been good
I have been assigned a claim agent and after returning home have left a message but awaiting to hear from her.

I need to clarify a few aspects of my claim as my wife who fell and broke her hip needing hip replacement surgery and lots of alteration of travel plans , cancellations etc. Please call me at 267-278-1054 - in EST - Thanks

Thank you for taking the time to post on Squaremouth.com. Travelex Insurance Services, Inc. (“Travelex”), we make every effort to review all concerns.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations. We have contacted BHSIC and have been advised that the claim examiner requested proof of payment for the expense incurred.

Documentation was received on 3/16/2024 and is in the que to be reviewed, the claim examiner is going to reach out to answer any questions you might have and let you know your documentation was received and will be reviewed.

It is important to remember that insurance is highly regulated, and documentation is required, for any claim.

We hope that this claim status update helps.

Sincerely,
Travelex Insurance Services, Inc.

Coud happens anything during traveling and we always feel protected with Travelex Insurance Services. Just pick right one you might need and travel without fear!

Thank you for taking the time to write a review on Squaremouth.com, Travelex Insurance Services appreciates your time and feedback.

We are glad to hear you did not need to make a claim and hope your trip went smoothly.

Sincerely,
Travelex Insurance Services, Inc.

My wife and I are very, very pleased with Travelex insurance and plan to use them for our next cruise in May.

When I accessed my policy to print it prior to departure, I noticed the program had auto-filled my name in the space for the additional insured, but her birth date was still correct. This was on a Friday night. Upon calling Travelex, I found they were closed until Monday morning, by which time I would already be traveling. I sent them an email, then called Square mouth and left a message. Squaremouth called me back first thing the next morning. They had listened to my message and understood the problem. They immediately changed my confirmation but told me Travelex would have to change the policy. On Monday, I was already at my destination and had not heard from Travelex, other than receiving an email that said they'd get back to me in 7-10 working days. I called. Travelex rep said they would need documentation to prove the other insured was traveling, so I sent that. Got another email saying 7-10 working days. The next week we were getting ready to come home and still no corrected policy. Called again. Rep said to be patient. I responded this was not what I expected from a top rated company. Finally received the corrected policy later that afternoon. Definitely would not do business with this company again. Oh and I forgot to mention, one of the Travelex reps told me emphatically that I could not have bought the policy through Squaremouth because that was another insurance company

Thank you for taking the time to post on Squaremouth.com. Travelex Insurance Services takes all concerns seriously!

We are very sorry for the delay in updating your policy. However, we are happy to advise that the email you sent us was time and date stamped, and although your policy was not updated that same day, we did update your policy based on the time and date of your email.

We are glad to hear you did not need to make a claim and hope your trip went smoothly.

Sincerely,
Travelex Insurance Services, Inc.

The customer service representative was very pleasant on the phone when I called to change my travel dates.

Customer service was very helpful and courteous.