Reviews, Sales, and Service Ratings for
WorldTrips

I have been in the process of filing a claim for several weeks. The first I sent an electronic file to their email and received no acknowledgement. The second was as a registered letter which has been in transit since April 8th. This is the 20th of April. This is the post office's fault not WorldTrips but the process has been frustrating.

It is hard to compare so many offerings, especially when I don't understand the minute differences in coverage. The representatives always help me make a decision and came up with different ways to meet the variety of needs that we had.

In our case, we needed assistance to get a medication in the UK that we had left home in the US. They were so responsive and helpful. We ultimately did not get the medication because my husband didn't want to take time out of our trip to do it, but I'm sure that process would have been as easy as it is to purchase the policy. I can't say enough about how grateful I am that we had the ability to find medical care and that World Trips made it so easy.

thankful for easy booking experience

The issue we encountered so far was not receiving copy of our paid policy via email that we provided. We found a link for rating the service and only after then someone sent us a copy. We don't know how the claiming process will be like, we are done with our trip and grateful that we didn't have to use the insurance.

The form that collected my wife's and my personal information - NAME - populated the policy Wrong - specifically, my wife's name. I sent them email, I called their "customer service" number and was never contacted back.

I sent an additional email explaining that the policy had the (her) wrong name on it. They supposedly corrected it, but it was never correct.

I will NOT use them again. I hope the claims service is better, as I do have a medical claim to file.

Thank you for contacting us. Our records indicate that on January 11, 2024, at 1:09pm EDT, the policy you purchased was updated to reflect the correct second travelers name per your email request. After the update was made, revised policy documents reflecting the name change were sent to the Gmail address on file at 1:13pm EDT. If you would like for us to resend your policy documentation please contact us at 866.400.6090 and we’d be happy to assist you.

Submitting the appropriate paperwork was user friendly. However, uploading docs was more challenging with different sections to upload and a potential to duplicate. Wasn't able to delete the previous upload into another section. I had to add another doc after submitting the request, which was straightforward.

The whole process was quick (1 week). However, there is no way to check the status of your claim. Or any notification that the claim was approved and payment sent until I contacted them to inquire.

It would be more convenient to be able to receive the check(s) through electronic deposit. They mailed them instead.

Overall, a very good experience. I used this company again for our upcoming trip.

thanks

Called a couple of times and everything was answered and taken care of.

The coverage was confusing, but I never called to ask questions, so I can't rate customer service. Perhaps there could be ways to make coverage more simple, clear?

We are sorry you felt the coverages were confusing, please call us next time to discuss any question you may have. We are here to put your mind at ease.

I haven’t heard anything after filing a claim two weeks ago. Please reach out asap with an update. Thanks.

Got positive covid after returning from trip. Did not need to file a claim.