A UNIQUE APPROACH TO CUSTOMER SERVICE
Customer service is our number one priority at Squaremouth. Everything we do works toward the goal of providing our customers with an exceptional experience – before, during, and after their trip.
This customer-centric approach to our business has earned Squaremouth 14 national and international customer service awards in six years.
SQUAREMOUTH CUSTOMER REVIEWS
Great Site for Comparisons
“The Squaremouth site is easy to use and navigating is quite intuitive. After researching a policy, I still had one question. I called Squaremouth, they answered on the third ring, and immediately answered my question. Also, very friendly!”
Very helpful representative
“I called to speak with a representative twice. Both were very polite, friendly, and knew their stuff! The user interface allowed the reps to pull up my search and they could then walk me through finding the information I was seeking. well done!”
Customer Support is amazing
“I purchased insurance through Squaremouth and my policy was not approved by the government I was traveling to. Customer support refunded my policy and signed me up for an approved policy. The agent was amazing and so helpful!”
AWARDS WE’VE WON
Squaremouth has been recognized nationally and internationally for our unconventional approach to customer service.
WHY JOIN SQUAREMOUTH’S TEAM?
Every member of Squaremouth’s customer service team comes from a different background. In fact, we prefer candidates who do not have traditional sales or insurance backgrounds.
Squaremouth has been nationally recognized for our customer service, as well as our unique company culture and employee perks. We believe being a great place for our employees to work is the key to providing great customer service.
We place a high level of trust in our customer service agents having the ability to work autonomously. As a result, every member of our customer service team works from home. In addition to being an entirely remote position, we have created a package of other benefits that are designed to reward hard work and promote a work-life balance. This includes medical benefits, generous paid time off, a birthday beer bonus, and 4-day work weeks to allow for longer weekends.
Providing Excellent Service
“The most surprising thing about Squaremouth is that all employees, regardless of department or title, take part in customer service duties. This shows how important the customers are and how we want to ensure that everyone is providing excellent service across the board.”