A UNIQUE APPROACH TO CUSTOMER SERVICE
Customer service is our number one priority at Squaremouth. Everything we do works toward the goal of providing customers with an exceptional experience – before, during, and after their trip. With this emphasis on customer service, Squaremouth has won 12 international and national awards in five years.
We Downsell to Help Every Customer Save Money
It’s a common misconception that a more expensive insurance policy is better. We make it our job to educate our customers that a higher price tag doesn’t always equate to a higher quality policy. In fact, this practice of “downselling” is one of our core values.
Every Squaremouth employee is trained from day one to always recommend the least expensive travel insurance policy with the coverage a traveler is looking for. With no commission on the line, there is no pressure to push a sale. If we know a customer can’t be covered, we will recommend they don’t buy a policy at all.
We Stand Behind Every Policy We Sell
We promise to only offer policies from the most reputable and financially stable companies in the industry.
Every policy sold on our website comes with our unique Zero Complaint Guarantee. This is our promise that if you have a complaint when filing your claim with your provider, we will step in and mediate on your behalf. If the provider doesn’t fairly resolve your complaint to our satisfaction, we will remove them from our website and will no longer sell their policies.
SQUAREMOUTH CUSTOMER REVIEWS
Good Comparison Feature
“I liked the comparison feature and the explanation of what everything meant. I had a question and called in to the 800 number and was pleased with that experience. Would definitely recommend Squaremouth.”
Quick and easy!
“Super easy to search for what I specifically needed. Simple, easy to understand language and comparison features. And great customer service for any of my questions. Will definitely use again. Didn’t know insurance could be so simple.”
Excellent Customer Service!
“Called their 1-800 number for help understanding the different policies. The service rep was very helpful and walked me through the details of the different policies. Love purchasing my insurance through Squaremouth.”
AWARDS WE’VE WON
Squaremouth has been recognized nationally and internationally for our unconventional approach to customer service.
WHY WORK AT SQUAREMOUTH?
Squaremouth has been nationally recognized for our unique company culture and employee perks. We place a high level of trust in our employees having the ability to work autonomously, and have created a package of benefits to promote a work-life balance, including the option for customer service agents to work remote.
Every member of our customer service team comes from a different background. In fact, we prefer candidates who do not have a traditional sales background.
Providing Excellent Service
“The most surprising thing about Squaremouth is that all employees, regardless of department or title, take part in customer service duties. This shows how important the customers are and how we want to ensure that everyone is providing excellent service across the board.”