What is our Squaremouth Zero Complaint Guarantee?
Every policy purchased through Squaremouth comes with our unique Zero Complaint Guarantee. Our Zero Complaint Guarantee is our promise that the travel insurance policy you purchase through Squaremouth is from a reputable provider who will handle your claim fairly and honestly. If you are unhappy with how your travel insurance claim is handled, our team of licensed claims adjusters will investigate your case and mediate with the provider on your behalf. If the complaint is not resolved to Squaremouth’s satisfaction, we will remove the provider from our website and stop selling their policies. To open a Zero Complaint case, please contact our Zero Complaint Team at 1-800-240-0369, by email at zerocomplaint@squaremouth.com, or by completing the form below.Open a Zero Complaint Case
Please complete this form to open a Zero Complaint case. One of our licensed claims adjusters will contact you to discuss your case and explain the next steps.
How Does the Zero Complaint Process Work?
- One of our licensed claims adjusters will explain what documentation is required to effectively pursue your case.
- Squaremouth will schedule a meeting with your travel insurance provider to present our case for reconsideration if we disagree with the decision.
- If any complaint against a travel insurance provider cannot be fairly resolved to our satisfaction, we will remove the provider from our site and no longer sell its policies.
If you have any questions, please contact us directly at 1-800-240-0369 or by email at zerocomplaint@squaremouth.com. Our Zero Complaint Team is available weekdays from 9am – 5pm ET and we are delighted to help.
Please note: This form is to open a Zero Complaint case with Squaremouth, not to file a claim. If you have not filed a claim with your travel insurance provider, please visit our claims page to find their claims contact information.