IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,931 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 12, 2024
    Joan from FL Verified Squaremouth Customer

    Easy to work with.

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    0 out of 1 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 11, 2024
    Michael from MA Verified Squaremouth Customer

    The definition of what constitute an illness is not specifically delineated in the coverage documentation. Any type of mental illness is also not recognized or stated for non coverage in the documentation provided by IMG. Almost a medieval view of what constitutes an illness . I would not use IMG again.

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    March 11, 2024
    Janine from CT Verified Squaremouth Customer

    When I purchased the policy, I immediately realized I had made a mistake. I called IMG and was surprised to get an agent right away. She was extremely helpful and I was able to make the modification with her on the phone.

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    3 out of 3 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 11, 2024
    Bernard from MD Verified Squaremouth Customer

    IMG claims is unresponsive

    Review Updated: 04/08/2024

    Reduced my damaged bag claim by half because I don’t have a receipt for my bag

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    8 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 10, 2024
    Richard from MI Verified Squaremouth Customer

    Your website indicates that your confirmation of my claim would be sent within three business days when I did not receive it I called customer service and they are now saying 30 to 45 business days. This is too long for a resolution. And your website needs to be corrected.

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    15 out of 15 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 10, 2024
    Amy from PA Verified Squaremouth Customer

    Still awaiting resolution.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    March 9, 2024
    Kathleen from NJ Verified Squaremouth Customer

    Great site to use. Easy customer service. Great way to compare prices and get a good deal..

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 6, 2024
    Paresh from DE Verified Squaremouth Customer

    We had to cancel our trip due to health issues. We filed the claim. Though we had to submit several documents atleast 3 times to prove our claim, our claim was approved and we received our refund we claimed.Reducing claim documents and processing time would help. We would recommend this insurance company for your travel insurance.

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 5, 2024
    Michael from VA Verified Squaremouth Customer

    Making a contract was easy and fast.

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 5, 2024
    Yves from OK Verified Squaremouth Customer

    I had a slip and fall one day prior to departure that resulted in a visit to the ER and had to cancel my trip. I have so far provided all kinds of documents to IMG, but my claim is still pending. Among other things they want is a detail of the cancellation penalties from my travel agent. I sent that to them and waiting to hear from them.

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    12 out of 12 people found this review helpful

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