Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

After vigorous research, I thought that the John Hancock Silver policy was the best deal. Thankfully i did not have to use it.

I was unable to travel and had to file a claim. I have submitted over 30 documents and the claim has not yet been resolved??!!
My experience has been a zero stars. I will NEVER buy this policy again!!!!!

I needed to change dates of our travel and they were extremely helpful and prompt.

I had inadvertently entered the incorrect start date for the trip. I called the agent when I realized the mistake and they immediately corrected it and sent a follow up policy with the correct dates. This was very important as Ecuador was asking for proof of medical evacuation in 2023. They seemed to have dropped this requirement January 1, 2024; so technically we could have travelled without a policy, but it felt good to have one.

John Hancock had great customer service. If you file a claim, you will deal with Sedgwick. That was a horrible experience. Be prepared to investigate ( I thought they were paid for that). Be prepared to submit items that were already submitted. Now before buying policies I have to inquire who the 3rd party companies are that business is conducted with.

I will be filing a claim as we were not able to take our cruies. My husband was diagnosed with Stage IV metastatic adenocarcinoma on Dec 15 2023. Thus we had to cancel everything. i am in the process of filing a claim to recoup paid travel fees.

Fortunately, I did not have to utilize the insurance. I did have to extend it but 1 day prior to the trip beginning. Otherwise all interactions were smooth. Thank you.

When calling to inquire about filing a claim at the emergency room, I was given a claim number. The first call was to get a guarantee of payment; that was completed. The following day, I called again to get gaurantee of payment, but was unable to do so because more information was needed by the provider directly. Several phone calls later, I was given additional instructions not previously given that pertained to costs and medical notes, all of which I did not have. Also, the claim was handed over to Sedgwick/Starr Travel Claims who assigned yet another claim number and added more hoops to jump through. Upon returning home, I submitted all paid invoices with doctors' notes to the MedAssist/GlobalExcel, as instructed, and have yet to hear back. So I'm dealing with three different organizations on one claim. It is all very difficulty and confusing.

I had an awful experience. Three passengers on our trip had a 12 hour delay and then missed the connection to Tortola due to technical problems on the plane. They ended up with a $800 hotel bill ...we want to be compensated for time missed on the trip as well as hotel..

also,

I have had a hard time knowing who to file the claim with... I would call JH and be told it was through Starr or Sedgewick.

I am very disappointed in the lack of professionalism.

Thank you!

Jackie Gammill