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Rating 5 out of 5Policy:
SilverReview Received:
January 8, 2024WE from TX Verified Squaremouth CustomerWas this review helpful to you?Very helpful with pre-travel customer service.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
January 7, 2024Margaret from CO Verified Squaremouth CustomerWas this review helpful to you?The customer service rep I spoke with was very helpful, professional and answered all my inquiries to my complete satisfaction,
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
January 5, 2024Phillip from CA Verified Squaremouth CustomerWas this review helpful to you?Claim was submitted on Tuesday, January 2nd. Can you please verify it was received?
0 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
January 4, 2024Gabriel from NY Verified Squaremouth CustomerWas this review helpful to you?Although they claim to review documents within 7-10 business days, it has been over a month. They claim to be backlogged. Very impressive on phone but no movement whatsoever
7 out of 9 people found this review helpful -
Rating 2 out of 5Policy:
SilverReview Received:
January 2, 2024Svetlana from AZ Verified Squaremouth CustomerWas this review helpful to you?Not very helpful in helping finding the medical assistance. I'm glad it was bronchitis and not something serious.
The website to file the claim isn't user friendly.
5 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
January 2, 2024Asia Traveler from NY Verified Squaremouth CustomerWas this review helpful to you?Service was fine. Communication was lacking. It would have been nice to receive an email or text prior to my trip. I had to assume everything was in order. The most disappointing thing about the policy is that once I was in Thailand I thought I might extend my trip by a couple of weeks, but it turned out John Hancock will not extend a policy, and will not sell a policy to someone who's trip has already commenced. That wasn't clear to me when I bought the policy.
5 out of 5 people found this review helpful -
Rating 2 out of 5Policy:
SilverReview Received:
December 23, 2023Sylvester from AR Verified Squaremouth CustomerI filed a claim but never heard back concerning any updates on my claim I feel like the ball was dropped . I experienced delayed luggage. I had to purchase items until my baggage arrived.
Review Updated: 01/20/2024
I was disappointed in all the paperwork needed for my claim. It took too long to know what was needed for the claim to be processed. It would have been helpful if the needed documentation was stated when I first filed the claim not days later after the trip. I just gave up on the process and suffered the cost. I will never used travel insurance from John Hancock again. It was a lesson learned and received.
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5 out of 5 people found this review helpful -
Rating 2 out of 5Policy:
SilverReview Received:
December 19, 2023Cynthia from CA Verified Squaremouth CustomerI was asked several times to resubmit items that had been submitted, even after checking my claim and seeing that some of the requested items were listed as N/A. I started the process January 5, 2024 and received two duplicate checks Feb. 21, 2024.
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0 out of 0 people found this review helpful -
Rating 1 out of 5Policy:
BronzeReview Received:
December 16, 2023Ralph from TN Verified Squaremouth CustomerWas this review helpful to you?They have been awful..they have been unresponsive to my correspondence for the most part. They have denied my claim because my Costco Travel has not been able to provide them the exact reason why the airline cancelled a flight. There is no dispute that the flight was cancelled. Costco claims that the airline doesn't have to provide an exact reason. I have notified Hancock's adjuster that there is no provision in the insurance documents that I reviewed that an "exact " reason for cancellation has to be provided. I fully intend to dispute this matter and file a complaint.
11 out of 11 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
December 16, 2023Jeanette from PA Verified Squaremouth CustomerWas this review helpful to you?Expensive.
0 out of 1 people found this review helpful
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Additional Information