Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

I had to contact Squaremouth to push the claim along which they were very helpful. Squaremouth is a great company that is not afraid to step into a situation to assist. I appreciate their help.

It's always a great experience.

As of all good. Will see how it goes when I get my claim sent in. Just gathering info up.

I tried to cancel my insurance since I knew I wasn't going to take the trip well in advance of the departure but they wouldn't allow it. This is just wrong and I will not be using your insurance again!!

waiting for their response

My experience with Squaremouth and Nationwide travel insurance was positive. My travels went well and did not need to use my policy but I felt secure knowing that I had it in case anything went wrong.

Filed claim on their website on 12/09/23. Did not receive a confirmation email. On 12/14/23, I emailed claim information to the company. On 12/20/23, I phoned and spoke with Angelo and he supposedly assigned a claim number. He stated it could take 3-4 weeks. I have not heard or received anything from the company. A bit disconcerting.

We are trying to get the cancellation fee for our Holy Land tour (Israel, Jordan, Egypt) from Nationwide. Trip was cancelled due to the act of terrorism and the on going war in that region. Nationwide is citing all sorts of irrational policies on what they deem a terrorist incident. Per this disreputable insurance company: The act must be deemed an act of terrorism by U.S. Department of State or the law enforcement organization in charge at the location of the Terrorist Incident.” The US government has deemed 100723 a Terrorist Incident but no other incident was deemed a terrorist incident by the Us government. War was declared after this incident and the policy has and exclusion which applies “4. war, invasion, acts of foreign enemies, hostilities between nations (whether declared or not), civil war. This is an on-going act of terrorism, and this insurance company is doing everything they can to get out of their customer obligations. Disreputable! The travel agency refunded the whole amount of the tour with the exception of a non-refundable fee of $400, which we are claiming from Nationwide. Even this amount they refuse to reimburse us, but we are rebutting their decision and will continue to fight this claim. This is not just for the money but for the principle involved! I would stay away from this company since they are disreputable. They severely fail to perform as an insurance company and function primarily as the recipient of insurance fees while projecting the illusion
that your travel fees are covered!

Upon arrival at CUN airport we were informed of “serious delays” and after some stress called Nationwide International Help desk. They were polite and attempted to inform but overall we felt we were on our own. Booked an alternate flight home at great expense and now awaiting process of our claim submitted on 12/12/23. Not a word beyond an auto reply email acknowledgement so far.