Reviews, Sales, and Service Ratings for
Trawick International

During Trip
Didn't get to use their service during my trip.

During Trip
We received the policy before our trip with all exclusions. Appendicitis was not among them. In the middle of the trip I suffered an acute appendix and ended up in the hospital for nearly 3 weeks. I was in constant contact with the company, as was the hospital, and nothing seemed amiss. Two days before I was discharged, I was told by Trawick that I was no longer covered by the policy (the agent had confused period of coverage with period of benefits), and I was send a NEW and DIFFERENT policy which listed appendicitis among the exclusions. I consider this completely fraudulent and unacceptable, and the hospital as well as I, will be taking legal action if my claim is not paid. When my wife called Squaremouth for clarification, they were complete unhelpful, and an irate letter from her to Trawick and Squaremouth has, as yet, gone unanswered.

During Trip
NA. No contact

Claim Process
NA No claims

Claim Process
I filed my claim promptly. I mailed it the address they provided. I mailed it registered mail. They received and signed for it on 10/22. I made repeated calls when I had not heard anything. I was told they didn't receive, they lost it, it was sent to the wrong address. I was promised a return call from a supervisor - when I finally called back the next day he had left on vacation for a week. To date I do not have an answer about my claim. I was last told 2 weeks ago that they were waiting to hear from the hospital about some records.

During Trip
I needed medical services while in Madrid Spain. I went to the Trawick Int'l office located in Madrid prior to seeing a doctor to make sure all administrative procedures where met. The personnel at this location where rude and unprofessional. Their only answer was authorization had to come from the US. They refused to assist or act as a liaison between offices.

During Trip
I didint'n use the customer service during the trip

Claim Process
No claim

Before Trip
No real interaction with the company. Everything was automated. Thankfully I never needed the insurance!

During Trip
We ended up in a remote hospital whose staff only spoke French. The admissions person couldn't get in touch with anyone from our traveler's insurance, they nearly turned us away from receiving treatment for our young daughter. They took pity on us (we didn't have access to the $4000 they wanted for treatment) and agreed to bill us and try to work with the insurance during the week. After the translation, I realized they asked my husband what "banana republic" we purchased the insurance from. Ugh.

Claim Process
See above. We *still* haven't gotten word from the carrier.

Before Trip
Clear and helpful.

Before Trip
Thank you for the prompt service. Both in answering questions and preparing the policy.