Sales & Service Data

TOTAL SALES
18,889
Since 2007
MONTHLY SALES
919
Average Monthly Sales Since 2007
REVIEWS
685
Since 2007
Overall Rating
4.34 Out of 5

Reviews

Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

18,889
policies sold

0.4%
negative reviews

0.4% (82) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    405
  • 4 stars
    131
  • 3 stars
    67
  • 2 stars
    21
  • 1 star  
    20
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General Information

Global Alert Why buy from Global Alert?

Since 1999, clients have traveled with protection from the Global Alert family of products. We are an industry leader in coverage and service.

We are committed to providing fast, fair and friendly claim service. You can file and track your claim online, or speak with an agent over the phone 24 hours a day, 7 days a week. Contact us when it is convenient for you, we are happy to help.

The Travel Insurance Benefits of the Global Alert Travel Plans are Underwritten American Modern Home Insurance Company (NAIC #23469, and in California, doing business as American Modern Insurance Company), a member company of American Modern Insurance Group, under policy form series AMT001.

Global Alert
9225 Ward Parkway Suite 200
Kansas City, MO 64114
United States
Telephone: 800-890-6938
Fax: 816-523-3379

Remember, you are only a few quick questions away from an instant quote from all the major travel insurance providers.

Contact Information

Contact by Telephone
Customer Service Number: 800-890-6938
Hours of Operation: Everyday, 24 hours per day
Claims Filing Number: 877-452-5378
Claims Hours of Operation: Monday through Thursday, 7:00am - 7:00pm CST, Friday 7:00am - 6:00pm CST, Saturday, 8:00am - 3:00pm CST
Emergency Assistance Numbers
24 Hour Emergency Assistance Numbers:
Inside USA 800-555-9095 (toll free)
Outside USA 603-894-4710 (collect call)
Contact by Email & Mail
Email: customerservice@travelclaimsonline.com
Fax: 816-523-3379
Mail to:
Trip Mate, Inc.
9225 Ward Parkway
Kansas City, Missouri 64114
Provider Claims Website

For use with these products: Essentials, Preferred, Preferred Plus

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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