Sales & Service Data

TOTAL SALES
8,720
Since 2007
MONTHLY SALES
696
Average Monthly Sales Since 2007
REVIEWS
459
Since 2007
Overall Rating
4.37 Out of 5

Reviews

Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

8,720
policies sold

0.7%
negative reviews

0.7% (62) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    266
  • 4 stars
    83
  • 3 stars
    48
  • 2 stars
    11
  • 1 stars
    10
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4.52/5
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General Information

Global Alert Why buy from Global Alert?

Since 1999, clients have traveled with protection from the Global Alert family of products. We are an industry leader in coverage and service.

We are committed to providing fast, fair and friendly claim service. You can file and track your claim online, or speak with an agent over the phone 24 hours a day, 7 days a week. Contact us when it is convenient for you, we are happy to help.

The Travel Insurance Benefits of the Global Alert Travel Plans are Underwritten American Modern Home Insurance Company (NAIC #23469, and in California, doing business as American Modern Insurance Company), a member company of American Modern Insurance Group, under policy form series AMT001.

Global Alert
9225 Ward Parkway Suite 200
Kansas City, MO 64114
United States
Telephone: 800-890-6938
Fax: 816-523-3379

Remember, you are only a few quick questions away from an instant quote from all the major travel insurance providers.

Claims Contact Information

Contact by Telephone
Customer Service Number: 800-890-6938
Hours of Operation: Everyday, 24 hours per day
Claims Filing Number: 877-452-5378
Claims Hours of Operation: Monday through Thursday, 7:00am - 7:00pm CST, Friday 7:00am - 6:00pm CST, Saturday, 8:00am - 3:00pm CST
Emergency Assistance Numbers
24 Hour Emergency Assistance Numbers:
Inside USA 800-555-9095 (toll free)
Outside USA 603-894-4710 (collect call)
Contact by Email & Mail
Email: customerservice@travelclaimsonline.com
Fax: 816-523-3379
Mail to:
Trip Mate, Inc.
9225 Ward Parkway
Kansas City, Missouri 64114
Provider Claims Website

For use with these products: Essentials, Preferred, Preferred Plus

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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