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Purchased a policy from GLOBAL ALERT. When I filed the claim it was answered by a company named TRIPMATE. They turned it over to AMERICAN MODERN who then surrogated it to CRAWFORD COMPANY who then turned it over to BROADSPIRE.. I was caught in the middle with each company asking for things I had previously submitted to a previous carrier. This was not fun I did learn a lesson ----- and that's in the future to buy trip insurance from the tour/cruise company and not from a third party vendor. In order to get any action, I had to actually say I was going to send a letter to 8 major newspapers. By the way: the claim was a result of my wife having an emergency appendectomy prior to our intended departure.
Thank you for your feedback. First, we hope your wife is doing well. We apologize for any inconvenience caused during the claim process and that you had to submit information additional times. We will pass this information on to all parties involved, so that we can all work to make sure this doesn’t occur again.
It is too soon to provide feedback at this time.
Every interaction & question was answered before trip.
Only issue was on trip had to call to ask question re: “I may be having a medical issue” & what do I do. Called & Was on hold for long time , requested a call back which never came. Then called again & after on hold long time- msg “on hold too long”.. times up & disconnected! Finally got through, talked to person & got answer.
We're sorry to hear you had a negative experience calling our office, but we are happy to hear your questions were answered. We always strive to provide superior customer experience and when we fail to do so, we work to correct the issue. Thank you for your feedback.
Missed an airline connection on our trip causing us to miss the first day of the cruise. Will be filing a claim for that missed day. So far, claim process seems to be working but will let you know once final results including re-imbursements are in.
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