Why buy from Global Alert

Since 1999, clients have traveled with protection from the Global Alert family of products. We are an industry leader in coverage and service.

We are committed to providing fast, fair and friendly claim service. You can file and track your claim online, or speak with an agent over the phone 24 hours a day, 7 days a week. Contact us when it is convenient for you, we are happy to help.

The Travel Insurance Benefits of the Global Alert Travel Plans are Underwritten American Modern Home Insurance Company (NAIC #23469, and in California, doing business as American Modern Insurance Company), a member company of American Modern Insurance Group, under policy form series AMT001.

Global Alert

Overall Rating 4.26
  • 5 stars
    605
  • 4 stars
    203
  • 3 stars
    105
  • 2 stars
    41
  • 1 star  
    45

26,257
policies sold

0.5%
negative reviews

0.5% (127) negative reviews to sales
Average on Squaremouth is 0.4%

Recent Customer Reviews for Global Alert

Overall Rating 4.26 Out of 5

View all Global Alert reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

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  • 1,040 Reviews Since 2007

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to sign up. Easy to compare policies.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Purchased a policy from GLOBAL ALERT. When I filed the claim it was answered by a company named TRIPMATE. They turned it over to AMERICAN MODERN who then surrogated it to CRAWFORD COMPANY who then turned it over to BROADSPIRE.. I was caught in the middle with each company asking for things I had previously submitted to a previous carrier. This was not fun I did learn a lesson ----- and that's in the future to buy trip insurance from the tour/cruise company and not from a third party vendor. In order to get any action, I had to actually say I was going to send a letter to 8 major newspapers. By the way: the claim was a result of my wife having an emergency appendectomy prior to our intended departure.

    Response From:
    Global Alert
    Global Alert:
    Debbie
    Response Received:

    Thank you for your feedback. First, we hope your wife is doing well. We apologize for any inconvenience caused during the claim process and that you had to submit information additional times. We will pass this information on to all parties involved, so that we can all work to make sure this doesn’t occur again.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It is too soon to provide feedback at this time.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Every interaction & question was answered before trip.
    Only issue was on trip had to call to ask question re: “I may be having a medical issue” & what do I do. Called & Was on hold for long time , requested a call back which never came. Then called again & after on hold long time- msg “on hold too long”.. times up & disconnected! Finally got through, talked to person & got answer.

    Response From:
    Global Alert
    Global Alert:
    Debbie
    Response Received:

    We're sorry to hear you had a negative experience calling our office, but we are happy to hear your questions were answered. We always strive to provide superior customer experience and when we fail to do so, we work to correct the issue. Thank you for your feedback.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Missed an airline connection on our trip causing us to miss the first day of the cruise. Will be filing a claim for that missed day. So far, claim process seems to be working but will let you know once final results including re-imbursements are in.

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    0 out of 0 people found this review helpful
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