24 hour assistance provided
Travel insurance providers have a 24-Hour Assistance Service department to help travelers 24/7 during their trip.
MEDICAL MONITORING/CONSULTATION
As soon as Medjet is notified of a Member’s medical situation, Medjet staff will establish communication with both the family and the local attending medical provider, obtain a full understanding of the situation and begin to monitor the Member’s condition. Medjet staff will stay in communication with local medical personnel and relay necessary information to the Member and upon request, his or her family or employer until the situation is resolved and either the Member is able to resume travel or a medical transport is initiated.
EMERGENCY MESSAGE RELAY
Members may send and receive emergency messages to and from relatives, friends and business associates toll-free, 24 hours a day through the Medjet staff.
PHYSICIAN AND FACILITY CONTACT INFORMATION
Upon request, Medjet representatives will provide the Member with open source contact information for doctors and hospitals in the area where the Member is traveling. The Member is solely responsible for the selection and payment of the medical care provider. Medjet makes no representations regarding the qualifications or appropriateness of any medical care provider; such determination shall be solely the Member’s responsibility. This service is not a medical referral to a physician or facility and should not be inferred as such.
TELEPHONE INTERPRETATION
Members can receive assistance with foreign language interpretation over the telephone when they are having difficulty communicating with local medical specialists by calling our toll-free number (800-527- 7478) in the U.S., Canada or the Caribbean, or calling collect from anywhere in the world (205-595-6626).
ATTORNEY CONTACT INFORMATION
Upon request, Medjet representatives will provide the Member with open source contact information for attorneys in the area in which the Member is traveling. The Member is solely responsible for the selection and payment of the legal service provider. Medjet makes no representations regarding the qualifications or appropriateness of any legal services provider; such determination shall be solely the Member’s responsibility. This service is not a legal referral to an attorney and should not be inferred as such.